Murgado Ford of Chicago

Great Experience Fox always gives the best experience! See Rockin Robin for your purchase! They have fresh cookies, cold water and a Latte Machine in the service depar Fox always gives the best experience! See Rockin Robin for your purchase! They have fresh cookies, cold water and a Latte Machine in the service department ! More

It was a welcoming experience. Great customer service from Able and Sam. They made sure that I got the best offer that I can get. They went in and did better then I could ever imagine. The exceeded my ex from Able and Sam. They made sure that I got the best offer that I can get. They went in and did better then I could ever imagine. The exceeded my expectations. Got me into a better vehicle with upgrades instead of the basic model. I never had a great experience buying a car like this time. Thank you guys and you will be seeing me again for my future purchases More

Great customer service. Excellent and efficient service. I brought my Ford Escape in for field service action review. The check in process was smooth and quick, Jessica in the front explained everything well I brought my Ford Escape in for field service action review. The check in process was smooth and quick, Jessica in the front explained everything well. The service also was quite efficient in terms of time, taking only 4 hours when it was estimated to be at minimum 5 hours. Overall, I would recommend Fox Ford service department and will come back again when service is needed. More

Ruben was great! We arrived at a deal that made everyone happy!! Love my new car!! I came in to buy a different car, but it had been sold. Ruben looked hard to find one that met my needs. happy!! Love my new car!! I came in to buy a different car, but it had been sold. Ruben looked hard to find one that met my needs. More

good location. well maintained inside and out. quick service. nice waiting area. free coffee and cookies. wide screen TV. nice showroom. good customer service. wide inventory. service. nice waiting area. free coffee and cookies. wide screen TV. nice showroom. good customer service. wide inventory. More

Overall a very pleasant experience. Chappy is easy to work with and made the buying process less stressful. Everyone I encountered was friendly and helpful. work with and made the buying process less stressful. Everyone I encountered was friendly and helpful. More

We had some significant issues that needed addressing and we were leaving for an east coast trip the next day. Heather made sure everything was performed quickly and efficiently and we were on our way withou we were leaving for an east coast trip the next day. Heather made sure everything was performed quickly and efficiently and we were on our way without a hitch. More

no complaints I knew what I wanted. They advertised a price I liked. I made an appointment. They had the vehicle ready to go for a test drive. They answered my ques I knew what I wanted. They advertised a price I liked. I made an appointment. They had the vehicle ready to go for a test drive. They answered my questions and informed me of features I hadn't thought about without being pushy. The advertised price was available without a matching a list of esoteric incentives. I asked for an out the door price in writing ( I had underestimated local taxes). They gave me one and let me make my decision at my own pace. I made an appointment when I decided I could fit the vehicle in my budget. They had it ready. Done. Oh yes, they were very nice. More

Excellent facility , friendly and knowledgeable sales staff and a parts and service staff is second to none are all of the reasons I have chosen Fox ford . staff and a parts and service staff is second to none are all of the reasons I have chosen Fox ford . More

If I could give negative stars, I would.. This dealership is by far & away, the must unethical & unprofessional in the entire Chicagoland area. After being promised a vehicle at a certain price point, I was is by far & away, the must unethical & unprofessional in the entire Chicagoland area. After being promised a vehicle at a certain price point, I was then informed IN THE MIDDLE OF THE ACQUISITION, that the price had been raised over $2,500 dollars. After speaking with the GM Joe, who was unflappable in his unconcern regarding the matter, he blatantly ADMITTED that It was a screw up on their end & that someone on his team had just input the wrong price online. Even knowing & admitting this, he still went on to insist that he would NOT honor the price that was on his website. Which had also, by this point, already been verbally confirmed by one of his employees (Jazmime) as well. Business 101 dictates that customers should NEVER be penalized for internal mistakes, yet that is EXACTLY the kind of business they do here at Fox Motors, Lincoln. If they promise you a price, get it in WRITING because they are definitely not a reputable company. And the GM Joe does not have even a modicum of integrity. He is completely bereft of BASIC customer service skills. It's all about making a buck to him & passing costs on to customers. I will never do business with these people again, & If you're smart you will steer clear, too. More