Murgado Ford of Chicago

Too many people involved without a communication plan so the customer issues are lost in translation Service agents asking for unjustified charges the customer issues are lost in translation Service agents asking for unjustified charges More

The service was great here and fast! Everyone was very helpful as well. This is the only place ill bring my car to going forward. Everyone was very helpful as well. This is the only place ill bring my car to going forward. More

They do not answer the phone. The phone system puts you on hold for several minutes then says the voicemail box is full. Hitting zero for the operator doesn't work. It says the The phone system puts you on hold for several minutes then says the voicemail box is full. Hitting zero for the operator doesn't work. It says the feature is disabled. I guess customers aren't important More

Very nice experience will return will recommend John was my technician and Julia was my representative my technician and Julia was my representative More

No customer focus. Was sent to parking lot to find my car when picking up. Seemed like I was intruding on staff at drop off and pick up. Lack notification of stays of r Was sent to parking lot to find my car when picking up. Seemed like I was intruding on staff at drop off and pick up. Lack notification of stays of repair. Had to make multiple calls. More

I typically have gone in for the works oil change, including an overall check-up on my car. The prices have gone up considerably with new ownership, and even credit card use fees are now passed along including an overall check-up on my car. The prices have gone up considerably with new ownership, and even credit card use fees are now passed along the customer. There is no upside to changing your oil at the dealer anymore -- either for price or add on services-- when compared to third parties. Completed oil change, and technical issues with the notification system resulting in my waiting for an hour extra for the car -- even though it was finished. No one came to find me in the waiting area while the technical glitches were resolved. More

An efficient and effective operation. My sales professional (Tray) was informed, courteous and helpful. Thank you My sales professional (Tray) was informed, courteous and helpful. Thank you More

Tech did not diagnose problem completely. Secondary problem would cost 3000 more. Maybe lack of experience? Secondary problem would cost 3000 more. Maybe lack of experience? More

Courteous, professional, and efficient service. Would return for future visits for sure. Thanks a bunch! Would return for future visits for sure. Thanks a bunch! More