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Murgado Ford of Chicago

Chicago, IL

4.4
1,178 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,178 reviews

May 22, 2025

got my rear breaks and tie rod work done yesterday and the service was great and prompt. More

by lakshmikanth_sajja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Ford of Chicago responded

Thanks for the kind words! We're so happy to hear you had a five-star experience. We’re excited to continue providing great service to you!

May 22, 2025

My service advisor was communicative via text and the car was ready before originally expected. More

by mv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Ford of Chicago responded

Your feedback means a lot to us! We're grateful for the five-star review and look forward to helping you with anything you need in the future!

May 21, 2025

Very knowledgeable, and friendly and efficient transaction !! Will probably buy another car there again ! Super nice facility also !! More

by luis_13750
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maricela Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Murgado Ford of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

May 20, 2025

I have been very loyal to this dealership and have a Lincoln Aviator and GT Mustang. The past great service I’ve received is important to me in the purchase of my autos. My experience yesterday was not More

by Roth Weaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nickolaus Pfropper
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Murgado Ford of Chicago responded

Thank you for your loyalty and feedback. We’re sorry your recent experience fell short of expectations, especially with the early pickup time, drop-off process, and difficulty reaching Lincoln service. We appreciate you highlighting these issues and will work to improve. We’re glad Nick could assist and apologize for the system glitch. We hope to provide you with a smoother experience next time.

May 19, 2025

It was a fast and easy way to get my car taken care of when I was sick. More

by Patricia
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Lawshea, Kaleb Ortiz
May 21, 2025 -

Murgado Ford of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us.

May 19, 2025

I had to go back and forth a few times to schedule both a regular service and recall service. I wanted a loaner because I didn't want to deal with waiting ora shuttle. I received different answers each tim More

by russglee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your experience. We’re sorry for the confusion regarding the loaner availability and appointment scheduling. We strive to provide clear and consistent communication, and we appreciate your patience as we work to improve. Please reach out directly if we can assist with any future service needs.

May 19, 2025

Computer was down which made check in difficult. Staff could not have been nicer while trying to resolve the issue. More

by Q1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Murgado Ford of Chicago responded

Thank you for your understanding during the computer issues. We’re glad our team was able to provide friendly and helpful service despite the challenge. We appreciate your patience and look forward to serving you smoothly next time.

May 19, 2025

Enjoyed my discount for 1st time service with the new dealershii. Quick service & quality check from professional techs. April was excellent in Customer Service for helping me use my points earned. More

by jolyorpo5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April
May 21, 2025 -

Murgado Ford of Chicago responded

We’re happy you enjoyed your first-time service discount! Glad we could assist you with your points, and that our techs provided quick, quality service. Thanks for choosing us!

May 19, 2025

Kaleb is great and courteous . He is just and all around good guy who cares More

by gkhalaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
May 21, 2025 -

Murgado Ford of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

May 16, 2025

I wrote a review before and filled this out several weeks ago. My experience with Murgado Forde was absolutely wonderful because of one employee in particular Julio Garcia. Also the person who help with the More

by Winifredgodfrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Garcia, Randy? White
May 16, 2025 -

Murgado Ford of Chicago responded

Thank you for the kind words! We're glad our team made your experience at Murgado Ford such a positive one. Friendly, helpful, and efficient service is exactly what we aim for, and it’s wonderful to hear that stood out to you. We truly appreciate your loyalty and look forward to helping you again whenever you need us!