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Murgado Ford of Chicago
Chicago, IL
1,335 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,335 reviews
June 25, 2025
Vanessa was amazing and very accommodating. She went out of her way to make sure that my service was done quickly! She went out of her way to make sure that my service was done quickly! More
by KOB
Verified CustomerEmployees Worked With
June 25, 2025
The service tech was pleasant and attentive. She did make excuses for everything that was on my mind about the car. I haven’t owned an American car in over 30 years until this car and it will b She did make excuses for everything that was on my mind about the car. I haven’t owned an American car in over 30 years until this car and it will be my last. Quality just isn’t there. Level of service lacks as well. There was an issue with my windshield washer pump and Murgado was going to charge me $700 to repair it and I had my local ASCE Certified mechanic look at it and he fixed it for nothing. It was that simple. More
by djwennerlyn
Employees Worked With
Other Employees :
I didn’t work with any of those people., Randy Holder
June 24, 2025
Well organized, efficient service, value the shuttle service to get to and from, good location service to get to and from, good location More
by lawrence.lazarko
Employees Worked With
June 24, 2025
They were very friendly and went through everything happening to my car in detail. Responsive to questions that came up happening to my car in detail. Responsive to questions that came up More
by Jaclyn.Boras
Employees Worked With
June 23, 2025
Everything was good with setting up the appointment and the service provided. The only thing I would've liked would be if I could've gotten a vehicle report of what was checked like I get when I actually g the service provided. The only thing I would've liked would be if I could've gotten a vehicle report of what was checked like I get when I actually go into the dealer. More
by lmargez
June 23, 2025
The service employees at the front desk for the service drop-off were friendly and courteous. The shuttle driver was decent in the morning, however in the afternoon for pickup back to the dealer the sh drop-off were friendly and courteous. The shuttle driver was decent in the morning, however in the afternoon for pickup back to the dealer the shuttle driver was a bit distracted. At times they were texting from their phone and drove a bit rushed compared to their driving in the morning. More
by paul.r.fake
Employees Worked With
I do not know the names of the employees that assisted and none of the photos look familiar.
June 23, 2025
Too many people involved without a communication plan so the customer issues are lost in translation Service agents asking for unjustified charges the customer issues are lost in translation Service agents asking for unjustified charges More
by INFO@ZEINALIMO.COM
June 23, 2025
The service was great here and fast! Everyone was very helpful as well. This is the only place ill bring my car to going forward. Everyone was very helpful as well. This is the only place ill bring my car to going forward. More
by Baciabazile
June 23, 2025
They do not answer the phone. The phone system puts you on hold for several minutes then says the voicemail box is full. Hitting zero for the operator doesn't work. It says the The phone system puts you on hold for several minutes then says the voicemail box is full. Hitting zero for the operator doesn't work. It says the feature is disabled. I guess customers aren't important More
by toddmarek
