Murgado Ford of Chicago

I brought my car in for oil change, multi-point inspection, and replacement of the right passenger door mirror. The staff was professional and performed the necessary work quickly. Julisa was very inspection, and replacement of the right passenger door mirror. The staff was professional and performed the necessary work quickly. Julisa was very good at maintaining communication and keeping me updated on the status of my car. More

The service center was very accommodating, polite and friendly. The issue was analyzed and it was determined nothing needed to be done to resolve the issue. The issue still exists. friendly. The issue was analyzed and it was determined nothing needed to be done to resolve the issue. The issue still exists. More

They lost my antena. Jennifer got me a new one. They just drop the car outside, no explanation of what they did Jennifer got me a new one. They just drop the car outside, no explanation of what they did More

julio really stepped up went above and beyond my expectations, even though he didn’t need to. I appreciate him and all the effort he put into my overall experience. expectations, even though he didn’t need to. I appreciate him and all the effort he put into my overall experience. More

Communication is not all that great. Trying to contact someone in there by phone. It's hard to get anyone and you go to several different operators to get to talk to anybody in the Linco Trying to contact someone in there by phone. It's hard to get anyone and you go to several different operators to get to talk to anybody in the Lincoln area. More

A THREE hour wait for a fleet oil change is unacceptable. I would rather drive to a different ford dealer than go here. I would rather drive to a different ford dealer than go here. More

Amazing customer service. They called me when they were on there way to pick up, pickup, and drop off. Used ford pass points as well They called me when they were on there way to pick up, pickup, and drop off. Used ford pass points as well More

Zero help, overpriced, no real diagnosis, uninformed staff, terrible experience. Never coming back. Had a $5,000 quote with no real explanation or deep dive into any of your “findings”. Terribly run ser staff, terrible experience. Never coming back. Had a $5,000 quote with no real explanation or deep dive into any of your “findings”. Terribly run service center with priorities clearly not being their customers. Will never return and let anyone who asks how poorly run a service this is. More

I had just had my car in and spent thousands on it. After I got it back the AC wasn't working on the passenger side. Now another $600 to fix that (and trouble shoot it) which was frustrating since the After I got it back the AC wasn't working on the passenger side. Now another $600 to fix that (and trouble shoot it) which was frustrating since the issue was after the last visit. No one called me at the end of the day to let me know it was done and ready for pickup. So Saturday I called 6x, to find out if I should spend the $$ to uber to get my car. If it was ready. My calls kept getting dropped, my texts were not returned and I ended up calling the sales floor just to try to get through to make sure service was even open. Finally get a human, they put me on hold to see if my car is ready and call is eventually dropped. Horrible customer service experience. I paid for an uber to get my car not knowing if it was ready bc I needed it for the weekend. Fortunately it was but I had spent almost two hours of my Saturday morning trying to reach someone. Really disappointed. More

I went in at 2p and out at 3:18P! The Manager, Vanessa and Intake Rep, Jennifer were SUPERIOR! Confirmed service and asked before additional work was addressed. The waiting area is a The Manager, Vanessa and Intake Rep, Jennifer were SUPERIOR! Confirmed service and asked before additional work was addressed. The waiting area is a “showSTOPPER!” Stop by for all your automotive needs and wave to Vanessa for being client-centered! Great service- THX! More