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Murgado Ford of Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.3
1,261 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,262 reviews

July 16, 2025

Timely and professional Answered all my questions in a very professional manner. Repairs were done to my satisfaction. More

by Proaperez
Recommend Dealer
Yes
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July 15, 2025

Poor It was a bait and switch not what I asked for Over priced junk More

by brianmccann1
Recommend Dealer
No
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Holder
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July 14, 2025

Customer service could be better with deals and explaining what could be done vs what was done that day More

by unfathomableamalgam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus
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July 14, 2025

I’m appreciative of their efforts to supply a loaner while my vehicle was serviced. Also, providing updates and information about the process the vehicle was a great help in time of need. Thank you More

by miriam_cooper2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 11, 2025

Brought my car in for service early and it was done before noon. Great experience. More

by StefT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your experience! We’re glad we could get your vehicle serviced quickly and have it ready before noon. It’s great to hear everything went smoothly. We appreciate your business and look forward to helping you again.

July 10, 2025

Excellent service and cooperative customer service and nice wonderful staff. Answer all of the questions and explained very well and clearly. More

by Asia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Jul 11, 2025 -

Murgado Ford of Chicago responded

Thank you for your kind words! We’re delighted to hear you had an excellent experience with our team. It’s great to know that all your questions were answered clearly and that our staff made you feel welcome. We appreciate your feedback and look forward to assisting you again.

July 09, 2025

They are Friendly, hospitable even at the entrance, sales oriented and for Karina wow,she cast a sales spell on me because I had already settled on buying the E350 at Hoffman Mercedes, she made a strong good More

by peterbani931
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karina Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Assad Hamzeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Cruz
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Jul 11, 2025 -

Murgado Ford of Chicago responded

Thank you so much for this amazing review! We appreciate all the compliments and hope to serve you again soon!

July 09, 2025

Very professional, with the customer in mind. I’ll see you again soon. Will recommend. More

by None25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know names, all very nice.
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Jul 11, 2025 -

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

July 09, 2025

First time using their service department since murango purchase from fox ford. Happy with service More

by damxsport8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julisa Colon
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Jul 11, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your experience! We’re glad your visit to the service department went well. It’s great to hear you’re happy with the service. We appreciate your business and look forward to assisting you again.

July 09, 2025

I'm not sure if it's David or the systems with the ownership change but the communication had been really bad. Ordered a new windshield, came in the next business day but couldn't get me scheduled for More

by brandon.joseph
Recommend Dealer
No
Employees Worked With
David Meraz
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Jul 11, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your honest feedback. I’m sorry to hear about the issues you experienced. Whether it was due to the transition in ownership or other factors, this isn’t the level of service we want you to have. We appreciate you bringing it to our attention. I’ll make sure your comments are shared with the team so we can address these gaps and improve our process. If there’s anything we can do to help resolve this situation or assist you now, please don’t hesitate to let us know.

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