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Murgado Ford of Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
1,130 Reviews
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2501 N Elston Ave

Chicago, IL

60647

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Showing 1,130 reviews

April 18, 2025

Very helpful and able to work with my requests. Definitely coming back to this dealership More

by IGGY888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 17, 2025

Work seems satisfactory but I waited an extra hour because they erroneously claimed that I didn't reply to the additional service recommendation messages More

by Daniel Sheill
Recommend Dealer
Yes
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Apr 17, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback. We're glad the work met your expectations, though we apologize for the delay and any miscommunication regarding the service recommendations. We appreciate your patience and will work to improve the process.

April 16, 2025

Thank you for taking time to serve me as first time customer. The bronco vehicle was an awesome to drive. More

by HB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Riedl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Murgado Ford of Chicago responded

Thank you, HB! We’re glad your first experience with us was a positive one, and that you enjoyed driving the Bronco — it’s definitely a fun ride. We appreciate you giving us the opportunity to serve you and hope to see you again!

April 16, 2025

Extremely poor communication, consistently not proving information or returning calls and emails. Plus took 2:45 to pick up new vehicle. More

by Wmhellman
Purchase Time
Recommend Dealer
No
Employees Worked With
Abel
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Apr 16, 2025 -

Murgado Ford of Chicago responded

We're truly sorry to hear about your experience. Delays and lack of communication are unacceptable. Your feedback is being shared with the management team to help improve responsiveness and ensure future customers have a smoother, more efficient process.

April 16, 2025

Friendly and informative staff Welcoming waiting room Good use of online communication tools to keep you up to date More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

Murgado Ford of Chicago responded

Thank you for the kind words! We're happy to hear you enjoyed the welcoming atmosphere and found our staff helpful and communication tools effective. We appreciate your visit and look forward to seeing you again.

April 15, 2025

The dealerships service department is severely overpriced. Diagnostic fees should not be as outrageous as they are. Other mechanics do it just fine for much cheaper. Also the whole system is over More

by gb
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Holder
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Murgado Ford of Chicago responded

Thank you for your feedback. We’re sorry to hear that your experience with our service department didn’t meet expectations. We understand concerns about pricing and communication, and we’re always looking for ways to improve. Your comments will be shared with our management team, and we’d appreciate the opportunity to speak with you directly to better understand your experience.

April 14, 2025

Professional, Clean, Customer Oriented, Knowledgeable, Satisfaction Driven Staff throughout. Quick Lane was quick despite being a walk in More

by Julian.llanas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hedrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Murgado Ford of Chicago responded

Thank you for the great review! We're glad to hear you had a positive experience with our team at Quick Lane. We appreciate your feedback and look forward to serving you again soon!

April 14, 2025

Exceeded expectations. It was after hours and they opened up just to let me in because my daughter forgot her softball gear in the trunk. It was great greatly appreciated. More

by todschneid
Recommend Dealer
Yes
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Apr 15, 2025 -

Murgado Ford of Chicago responded

We’re so glad we could help! It’s always our goal to go above and beyond for our customers, and we’re happy to have been able to assist you. Thank you for your kind words! We look forward to serving you again.

April 14, 2025

Friday was the first time I experienced the new ownership. I really enjoyed working with Kaleb very professional and very friendly. More

by rdenkjr
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaleb Ortiz
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Apr 15, 2025 -

Murgado Ford of Chicago responded

Thank you for sharing your experience! We’re glad to hear that Kaleb made your visit enjoyable. We’re committed to providing great service. We look forward to working with you again soon!

April 13, 2025

It was one the for good service It was a great service there the person was really nice performance i well bring my car there for service always More

by Leticiabush
Recommend Dealer
Yes
Employees Worked With
I don't work with anyone i just pull in
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Apr 14, 2025 -

Murgado Ford of Chicago responded

Thank you, Leticia! Your feedback means a lot to us! We're grateful for the five-star review and your loyalty!

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