Murfreesboro Nissan

I purchased a Brand new 2021 Nissan sentra in May 2021( My first car note isn't due yet) As I go out to start the car to go to work....WON"T START!!!!!!! I tried to automate START...Even the Alarm lock doe My first car note isn't due yet) As I go out to start the car to go to work....WON"T START!!!!!!! I tried to automate START...Even the Alarm lock doesn't even sound NOTHING!!! I"M too UPSET!!! I called the salesman who sold me the car and he said it has to be the battery.....WHAT????? this is a BRAND NEW CAR!!! I'm not Happy about this at all. Now I gotta wait until the office opens at 9.....NOT VERY HAPPY RIGHT NOW More

I've had mixed results with this dealers' service department. Sometimes the service appointments are honored and other times they are not. I scheduled a service today for 9:00 am and my husband had department. Sometimes the service appointments are honored and other times they are not. I scheduled a service today for 9:00 am and my husband had the vehicle there around 8:45. The vehicle was not pulled for service until after 9:30 and the service tech told my husband that they did not accept appointments. If you don't accept appointments, don't allow them to be made on your website. More

Gave a 1 because there is no 0 star rating. I had my 2018 pathfinder in for some repairs. While in there they did a free inspections and told me that my brakes needed immediate attention due to saftey concer pathfinder in for some repairs. While in there they did a free inspections and told me that my brakes needed immediate attention due to saftey concerns. Front pads were at 2mm and back were at 3mm. It was going to be $320, but I didn't have them do the work. A second inspection showed the front pads were at 7mm (almost 60% of the pad left) and the rear was just shy of 5mm (over 40% left). It will be between 1 and 2 years before I need new pads. To confronted them that I was lied to about my brakes to upsell over $300 of work. The did a reinspection and confirmed that I didn't need brakes at this time and offered a free detailing to make up for the mistake. I took my car back for a detailing that is listed as "WASH, WAX, VACUUM, WINDOWS AND TIRE DRESS". What a waste of my time. They did a half decent washing. They didn't wash the roof, there were still bugs stuck to the front bumper and brown brake dust on the tires and rims. The care was not waxed. The inside of the windows were not cleaned, nor did it appear they even tried to clean them. They only vacuumed the floor mats, the rest of the carpet around the floor mat still had dirt, sand, etc. The tire dressing was uneven and barely applied, but it did help to make the brown brake dust shine. The dash was still dusty, the center console around the cup holders was no cleaned. It was a pathetic attempt at a detailing. In short, I would never set foot in their service department again. I can't trust what they recommend needing service and from the quality of the detailing, it appears the cut corners when possible. More

I brought my Murano in for service. Ashly kept me aware of the status of my vehicle and was extremely helpful and available for questions. My car was ready quickly and the issue, which was under warranty, of the status of my vehicle and was extremely helpful and available for questions. My car was ready quickly and the issue, which was under warranty, was resolved the same day of my appointment. More

I only give this a one star rating because a 0 wasn't an option. After I purchased this car, which took literally all day, the salesman has made 4 trips to my house because of mistakes they've made. Come option. After I purchased this car, which took literally all day, the salesman has made 4 trips to my house because of mistakes they've made. Come to find out, more than a pt. less off of the loan interest was available. The car is nice... the dealership, not so much. More

Thank you Ashley for the wonderful help and service with my Mother's car. Your helpfulness and timely follow-ups were greatly appreciated, by both myself and my 94 year old Mother!! my Mother's car. Your helpfulness and timely follow-ups were greatly appreciated, by both myself and my 94 year old Mother!! More

Jerry Nichols thank you so much for my beautiful Rogue 2021. What a beautiful experience he made me feel very important. Jerry you are wonderful 2021. What a beautiful experience he made me feel very important. Jerry you are wonderful More

I called over a 40 min time frame and no one seems to work at this location. Useless when needing to have warranty work done. work at this location. Useless when needing to have warranty work done. More

Darrion Abston, salesman, was totally awesome and a joy to work with. He was so helpful and genuinely honest about the vehicles I was interested in. to work with. He was so helpful and genuinely honest about the vehicles I was interested in. More

No follow up call. Past experience on another vehicle of interest, several calls were made to me, took off early ro keep a scheduled appointment and the representative told me he would call me back. That ca interest, several calls were made to me, took off early ro keep a scheduled appointment and the representative told me he would call me back. That call back never happened. This is twice this dealership has failed in customer service. More