Murfreesboro Hyundai

Service department did not have all the parts needed to complete the basic 40,000 mile service. Warning light came on the day after service. Service advisor did not listen to what I was saying, in regards complete the basic 40,000 mile service. Warning light came on the day after service. Service advisor did not listen to what I was saying, in regards to problem areas regarding the car. I don't feel any of the concerns were checked because the problems persist. More

Many dealerships are sales driven, but not Signature VW. They are service oriented and service driven. Their motto is that every customer is satisfied or they have failed and the employees at Signature VW They are service oriented and service driven. Their motto is that every customer is satisfied or they have failed and the employees at Signature VW are not accustomed to failure nor will they tolerate it! They special order items that other dealerships would say "are not available". Each customer's car is treated as if it were their own, sometimes spending more time than they should ensuring that the customer's car is prepared for whatever it may encounter! That little smear on the windshield...it's gone, excess disc brake dust on the wheels...never allowed, oil or grease on the carpets...intolerable, worn windshield wipers...replaced with OEM parts...never some Wal Mart special that falls apart after a month or two, and always carpet protectors...no matter it it was only an oil and filter change. They use original factory parts for repairs, not aftermarket imitations. And they are always going out of their way to be friendly and courtiness...always saying: "Sir" or "Ma'am", no matter how many times I have been thare. There has never been an overcharge for anything that they have had to do and have sometimes undercharged me for additional work that may have been required. I feel like I am a good friend whenever I am at Signature VW. Even the mechanics (or I guess everybody is called a service technician now!) Will come and show me a possible problem that I need to monitor in the future. Today, as I was returning from Atlanta, my check engine light came on. It was 5 o'clock and I was 30 minutes away from Signature VW when I called and asked to be seen if possible, so as to not damage my engine. Any other dealership would have said: "No, our Service Department is closed for today, you'll have to make an appointment for tomorrow!" But not Signature VW! They said: "Sure, bring it on in and we'll have a technician available to check it out!" Luckly it was a minor adjustment that could wait until another day, but Signature VW was willing to accept the work at a moment's notice! You can't put a price on that!!! More

Bought 2 cars the same day, excellent price on both, excellent sales and service! Our salesperson was very helpful and did not push anything e indicated we were not interested in. The finance person w excellent sales and service! Our salesperson was very helpful and did not push anything e indicated we were not interested in. The finance person went a long way to find the best interest rates for both of us. Plenty of follow up from sales after we bought he vehicles! More

Everyone is always nice and ready to help. The waiting area could be a little more user friendly. The chairs are not confortable and the temperature is not always set a a comfortable setting. You could h area could be a little more user friendly. The chairs are not confortable and the temperature is not always set a a comfortable setting. You could have a water depenser and a cola machine for the customers to use. More

We just purchased our third car from Southeast Signature and wouldn't go anywhere else to buy a car. There are at least two reasons why we go back over and over again. First, Nell Mathis, our salesperso and wouldn't go anywhere else to buy a car. There are at least two reasons why we go back over and over again. First, Nell Mathis, our salesperson is friendly, open, very knowledgeable and down to earth. We know we can TRUST Nell, and that isn't something we have ever been able say about a car salesperson. She handles herself professionally and in an open way that makes her a magnet for people. They have one of the best salespeople we have encountered on their sales team. Second, George Bolton, Service and Parts Manager. George is simply the best service manager we have ever encountered. He deals with you openly and honestly, he talks in terms that make sense to the non-mechanic without making you feel like you don't know anything. He's friendly, customer service is obviously a priority for him, and this is also reflected in all of the service staff we have met. The highest compliment we can give is that we trust George implicitly, something we have never been able to say about a mechanic. Everyone we have come into contact with at the dealership is friendly and helpful. It is obvious that the customer comes first. We recommend this dealership (particularly Nell) and the service area (because of George and his staff) to everyone that we come into contact with. More

I have been retired from the auto finance business since 1995 and have delt with many service departments at dealerships. The treatment at Southeast was tops so I gave them a great rating. They deserved it 1995 and have delt with many service departments at dealerships. The treatment at Southeast was tops so I gave them a great rating. They deserved it. They checked my vehicle and came to me with recomendations and I requested the work I wanted done. Work was completed in good time and the price was right. I enjoyed the entire visit. There lounge was a good place to wait and very neat and cozy on a cold morning. I purchased my vehicle here and have had many great visits to the service department. More

This was my first new car buying experience. Nell was an excellent and patient guide through the process. The entire team was interested in being helpful - right down to the finance guy. This is my 12th v excellent and patient guide through the process. The entire team was interested in being helpful - right down to the finance guy. This is my 12th vehicle, and after this experience, I am sorry I never bought 'new' before now - and especially from this dealership. More

Found the car i was looking for through autotraders.com. Called for info, drove to M'Boro, looked at, negoatiated price, and closed transaction in one hour period. Was very pleased with courtesy, helpfuln Called for info, drove to M'Boro, looked at, negoatiated price, and closed transaction in one hour period. Was very pleased with courtesy, helpfulness, & knowledge of staff, speed of transaction without pressure, price of vehicle, and their even being offering to deliver the vehicle to my residence 1.5hrs away on Christmas eve since it's to be a present to my better half. Would highly recomment! More

This is the 5th vehicle that we have purchased from this same dealer. While there are mny others dealers to choose from we have returned many times because we have enjoyed the down home customer service. same dealer. While there are mny others dealers to choose from we have returned many times because we have enjoyed the down home customer service. The staff have all been very polite and eager to find the best fit for our needs. Recently my MOther-in-Law of 70+ years also purchased a new VW as well. I would highly recommend this dealership to anyone looking for a easy going great opportunity to find a new or used vheicle. We have purchased both new and used and have been totally satisfied with all of our choices. Thanks for going the extra mile... More

We have purchased 2 new cars from this dealership during the past 10 years and have always used then for service on our Hyundais. Sales staff has always been friendly. I have talked with Nell Mathis over th the past 10 years and have always used then for service on our Hyundais. Sales staff has always been friendly. I have talked with Nell Mathis over the years looking at cars while ours were being serviced, She was always friendly and helpfull. I'm glad I could count on her when we looked for a car for my daughter. Thank you Nell !!! When it comes to the service depatment it is one of the best we have ever used when you own a Hyundai you usually only see the service department for your regular service, when a warranty issue comes up they are on top of the issue fast with no problems !!! More