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Murdock Hyundai of Murray
Murray, UT
1,216 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,216 reviews
July 15, 2014
The customer IS always right at Murdock! My experience with Murdock has been wonderful. My wife and I have now purchased three vehicles from their dealership. Our salesman, Scott Childs, is My experience with Murdock has been wonderful. My wife and I have now purchased three vehicles from their dealership. Our salesman, Scott Childs, is probably the most professional car salesman we've ever met. We have even referred our friends and family to Murdock, and they have bought at least three more vehicles. Our repeat business can, in my experience, be attributed to one common thing: Murdock really knows what customer service means, and understands how important it is that the customer is always right! There's never any pressure, and no games or hassles. Even the owner (Blake) and managers we've dealt with are great! I really can't say that with most other dealerships I've visited. Thank you, Murdock, for making the car buying experience enjoyable, as it should be. More
by HDavidson
Employees Worked With
Scott Child, K. Blake Murdock
July 10, 2014
Nestor was the best! Nestor was the kindest and least pushy of all the salesman I worked with during my 3 weeks finding a car. He was helpful and honest with the numbers Nestor was the kindest and least pushy of all the salesman I worked with during my 3 weeks finding a car. He was helpful and honest with the numbers . I would recommend anyone searching for a new or used car to go there and work with Nestor. He was patient and willing to work with us multiple times over the weeks. Overall, an excellent first car buying experience and I'll be back in next time I need another car. More
by brandon.perry.3572
Employees Worked With
Nestor Robles
June 28, 2014
Great Dealer to work with This dealer blew me away, they provided financing that would fit my budget, they showed me great models that fit my budget and these were really new m This dealer blew me away, they provided financing that would fit my budget, they showed me great models that fit my budget and these were really new models too, I ended up with a 2009 Accent with a great warranty to boot. I can't recommend them enough :) More
by merlixuk
Employees Worked With
Brad Lystrup
June 27, 2014
Dave is AWESOME! I first worked with Dave on a purchase of a 2013 Sonata Hybrid. He was wonderful to work with and answered all my questions. I previously had been a I first worked with Dave on a purchase of a 2013 Sonata Hybrid. He was wonderful to work with and answered all my questions. I previously had been a loyal buyer to a dealer up the street in which I had previously purchased 6 cars from within the last 6 years. Dave's people skills didn't make me think twice about making the switch to another dealership. I enjoyed working with him so much I came back three weeks later and bought my husband a 2014 Sonata Turbo. We look forward to making many more purchases from Dave in the future! One comment Id like to add and this has not representation on Dave but Alex Helm is the WORST most DISRESPECTFUL manager I have ever had to deal with and I cannot wait for my review to post for him if they allow it. Im sorry Dave that you have to represent such horrible managers like him. More
by ashleymeaire1
June 27, 2014
Who needs people skills when your a jerk. I recently purchased two cars from Murdock Hyundai, one 5 weeks ago and another three weeks ago. The first car I purchased was bought in the rain and I recently purchased two cars from Murdock Hyundai, one 5 weeks ago and another three weeks ago. The first car I purchased was bought in the rain and wasn't able to be fully looked over until about two weeks later when finally washed and detailed. My husband noticed a two rims had been curb checked and we notified our sales rep (Dave Rasmussen) immediately who took care of the problem promptly by having the rims replaced. This was at our convenience as well as we live 50 miles from the dealership. Our second car was purchased at night and the deal was sealed with it around midnight. We have finally detailed the car about a week and a half after owning it and my husband noticed yet again a rim had been curb checked. I notified my sales person last week of this and he said he would take care of it all at once when we come back to the dealership to pick up our mats and plates. Both have finally arrived so today my husband took the car in on this way to work and was told the rim would not be "fixed" because there wasn't anyone there to do it. Last time I checks a brand new 2014 should have BRAND NEW rims, not REPAIRED rims. I called Dave immediately angry and he let me know the New and Used Sales managers would not approved switching the rims as done with the other new car i purchased. I requested to be given a call immediately. After a little bit I myself called and asked to speak with Alex. He said he spoke with Dave but was not aware who I was, I explained who I was and expressed my anger. He giggled at me and said the rim would be replaced. I became furious this man would have the audacity to laugh at me as a customer. I asked him why couldn't the rim had been replaced when my husband was there as he has to drive far and out of his way to go there and he said "well we only have a month after the car is sold to fix things and that is up so that makes it a little hard". This is a LIE as the car was purchased May 30th and today is June 27th and the ONLY reason the car was not brought in soon was at the directive of the sales rep. We let him know over a week ago!! I told him my husband wasted his time there then and he told him (and I apologize I don't recall his exact words) but referring that I was wasting his time. I replied it wasn't a waste of their time when I was down their purchasing two cars in 3 weeks. He just continued on that he is a busy person and he said he'll get it fixed. He completely blew off how this made me feel. He again giggled and i told him to not give me an attitude please and he said I was the one giving him an attitude. He said he was telling me the rim would be fixed and there is no reason to go on about it. I asked when it could be done and he said Dave will be in touch with me. This man is a HORRIBLE manager and I feel bad for Dave he has to represent such poor management. Shame on you and everything you represent Alex! If Blake wants to continue to have a successful team he will be smart and get rid of you and your attitude and ego! you disgust me with your lack of people skills. The ONLY reason I will come back to your dealership is because of Dave Rasmussen, John in finance, and few other sales guys who are fun to joke around with. AND by the way, see you tomorrow when I come to get my rim REPLACED since it wasn't NEW when I purchased a NEW car! So I received your apology voice mail and $30.00 gift card, well you can take your card and shove it! maybe you should take your sales man dave out to dinner with it and he can teach you some customer service skills! More
by ashleymeaire1
Employees Worked With
Alex Helm
June 18, 2014
Excellent Service Very knowledgeable and attentive. Nestor answered all questions and made us feel valuable. Very pleasant experience. Will be back to purchase futur Very knowledgeable and attentive. Nestor answered all questions and made us feel valuable. Very pleasant experience. Will be back to purchase future vehicle and hope that Nestor will be there when we arrive. More
by jsorensen1970
Employees Worked With
Nestor Robles
June 18, 2014
Don't bother Making an appointment at this service facility is useless. Worse than useless, in fact, since they will take your reason for being there from the app Making an appointment at this service facility is useless. Worse than useless, in fact, since they will take your reason for being there from the appointment and not from the customer. I was not asked what I wanted done, so they didn't do all I wanted. They didn't start work on my car until an hour after I had arrived, or 50 minutes after my appointed time. I wasn't given a printout or receipt afterwards, so I didn't know what they missed until I had one e-mailed to me the next day. I didn't know they could service my car without my signature on a work order, but they did. This only begins to list the frustration of dealing with Murdock Hyandai Murry's service department. More
by RRiding
Employees Worked With
Alex Helm
June 13, 2014
Best customer service I've ever had! Thank you Mark! They were quick, very customer oriented and have an amazing sales team that will get you into the car that's right f I've ever had! Thank you Mark! They were quick, very customer oriented and have an amazing sales team that will get you into the car that's right for you. Good service center too. More
by Hiatta
Employees Worked With
Mark Pugh
June 13, 2014
Won't keep promises As part of the deal for purchasing my car, salesman David Rasmussen promised me that the dealership would repair a damaged bumper. He told me that he As part of the deal for purchasing my car, salesman David Rasmussen promised me that the dealership would repair a damaged bumper. He told me that he would call me on Monday to schedule the service. When I hadn't heard from him by the following Thursday, I called him. He again promised that he would get it scheduled and call me back "in five minutes." After a couple of weeks, he still hasn't called back. In the meantime, I have called the dealership multiple times, and have left several messages, none of which have been returned. I have also been promised by Tyler at the front desk that he would call me back with a purchase order so that I could schedule the work myself. He has also not called back. I would not recommend this dealership since they cannot keep promises. More
by UnhappyMurdockBuyer
June 03, 2014
Hyundai Elantra Steve Martinez gave us all his time and followed up with us without too much pressure. I loved the cusotmer support I saw there along with the cookies Steve Martinez gave us all his time and followed up with us without too much pressure. I loved the cusotmer support I saw there along with the cookies and drinks. More
by johndixon
