Murdock Hyundai of Murray

If I could leave zero stars I would. Do NOT buy a car here. I spent $50,000 on a brand new new Tucson and 6 months after buying the car they called me and said they lost $1,000 I had put Do NOT buy a car here. I spent $50,000 on a brand new new Tucson and 6 months after buying the car they called me and said they lost $1,000 I had put as a down payment and threatened to take me to collections if I didn't pay it right then. They refused to work with me and ran my credit card for $1,000 SIX MONTHS AFTER I HAD PURCHASED THE VEHICLE! Awful customer service! The employee from the finance department even mentioned that this wasn't the first time this had happened. Also, I purchased the paint protection AND a clear bra and the employee that was over that department scheduled the application incorrectly. If it wasn't for me doing my research on the proper application, it would have been put on my bran new car wrong! All they care about is money and not about the customer experience. Unless you want to get screwed and taken advantage of, don't go here! More

Our salesman Ray made us comfortable the minute we walked in. The whole team was nothing but friendly. in. The whole team was nothing but friendly. More

Sales, finance and final processing for our purchase was straight forward. So far we are ver happy with Murdock straight forward. So far we are ver happy with Murdock More

I purchased a 2024 Hyundai Kona and I am very happy with the new car. My salesperson, Ahren Rasch, was very helpful and patient with me as the car is very updated from my last Hyundai Veloster. the new car. My salesperson, Ahren Rasch, was very helpful and patient with me as the car is very updated from my last Hyundai Veloster. More

We got Hyundai Santa Fe Hybrid and two salesmen where really patient and helpful answered all our questions showed us multiple vehicles. After we decided what vehicle we wanted everything else went fast really patient and helpful answered all our questions showed us multiple vehicles. After we decided what vehicle we wanted everything else went fast everyone that worked with us was very polite and patient. More

Service department is DISHONEST. No other way to say it. Gave me a quote 5 times the amount another certified mechanic shop did the same work for (not an exaggeration). And Murdock No other way to say it. Gave me a quote 5 times the amount another certified mechanic shop did the same work for (not an exaggeration). And Murdock quoted me additional services that the other mechanic verified did NOT need to be replaced yet. They charged me $150 to simply do a diagnostic for a dummy check engine light - and performed no work other than giving me dishonest quotes. The vehicle I purchased from the dealership has been good, but I will never take it in to their scam service department. More

My visit to Tim Dahle on July 15th led me to Tim Dahle Infiniti after initially exploring Tim Dahle Used Cars. Unfortunately, my experience has been overshadowed by the agonizingly slow and ineffective re Infiniti after initially exploring Tim Dahle Used Cars. Unfortunately, my experience has been overshadowed by the agonizingly slow and ineffective repair process at Murdock Hyundai of Murray. After enduring three hours of 103-degree weather, I reluctantly purchased a Hyundai Elantra, only to have the engine light illuminate within two hours and six miles of driving. When I returned on Monday, Erick assisted me in the absence of Lukas, acknowledging the engine issues and suggesting a recall covered by Hyundai. Despite Murdock Hyundai of Murray having my car for over three months, the repair process has been excruciatingly slow, poorly communicated, and seemingly endless. To exacerbate matters, my attempts to reach out have been met with frustrating obstacles. I have unsuccessfully called, been placed on hold, and visited the dealership twice, only to be told that the technician or manager is not in, and at one point, I was even informed they couldn't locate my car. This extended and inadequately communicated repair ordeal has not only incurred financial costs but has also resulted in significant time and inconvenience. A more satisfactory resolution would have been a timely and effective repair or a straightforward refund. For those valuing efficient repair services, I strongly caution against choosing this dealership. My experience highlights a notable lack of promptness, transparency, and accountability in their repair processes that has extended from July and is persisting into the end of November—a never-ending nightmare as they still have my car!! More

Everyone was really nice, very busy, very attentive. It was a hustling bustling place. People seemed to enjoy their work. It was a hustling bustling place. People seemed to enjoy their work. More

My wife and I got treated really well at this dealership, especially by Tyler. He went the extra mile, and we're thankful for his friendliness and keeping us in the loop during our buy. Totally suggest this especially by Tyler. He went the extra mile, and we're thankful for his friendliness and keeping us in the loop during our buy. Totally suggest this place. We're super pleased with what our 2024 Hyundai Tucson Limited! More

They were very friendly listen to what we wanted and found us a car that we liked and gave us what we think is a good deal. found us a car that we liked and gave us what we think is a good deal. More