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Murdock Hyundai of Murray
Murray, UT
1,214 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 23, 2012
I purchased a used car, and it had a burned out headlight! We left the dealership at dusk, and my husband noticed that I only had one working headlight on the way. I called the dealership the nex headlight! We left the dealership at dusk, and my husband noticed that I only had one working headlight on the way. I called the dealership the next day, and they said they could probably fix it, but they would have to get it approved and that that could only do it at the location where I purchased it (Lindon - one hour away from where I live), despite the fact that they have two other Murdock dealerships closer to Salt Lake. I told them to forget because I didn't want to drive all the way back out there and waste a full day waiting around for the service. Also, if it were a headlight on any other car, I wouldn't even be mentioning it, but it's a Volkwagen, and it has to be done by a mechanic/ dealership. Pep Boys told me that the cost was $150! I also thought the finance guy was a little annoying, but I guess that's his job. Other than this, I was satisfied with my experience. My disappointment is with the Service department for not catching the burned out headlight in the first place since the car is supposed to be able to pass inspection when I drive it off the lot. Also, my disappointment is in the customer service after they had made the sale and had my money. They could not work with me to get the stupid little headlight replaced at their Salt Lake dealership partner. More
by Metra
Employees Worked With
don't recall, a Michael maybe?
April 23, 2012
The service department is great! They always make sure I am completely satisfied. Their prices seem reasonable. Their time estimates for service are accurate. I will continue to take my car to them. am completely satisfied. Their prices seem reasonable. Their time estimates for service are accurate. I will continue to take my car to them. More
by mjmeredith
Employees Worked With
Tony
April 23, 2012
I had a very pleasing experience at Murdock Hyundai. My salesman Justin did everything he could to make the deal exactly what i was asking for. He was quick to get me answers on the financing and returned salesman Justin did everything he could to make the deal exactly what i was asking for. He was quick to get me answers on the financing and returned with answers to my proposals. The sales team was very busy that night yet they still got me in and out of the docs and financing room and on my way. I will definitely be recommending they're services to anyone i know. I've had the car for over a week now and i love it. Thanks a gain Justin and thank you Hyundai. More
by Chuck3006
Employees Worked With
Justin
April 18, 2012
This is the worst buying experience that I ever had any prodcut I have purchased in the USA. 1. They lost the checqe that I ahve given to them and that costed me 33$ to cancel they cheque through bank a prodcut I have purchased in the USA. 1. They lost the checqe that I ahve given to them and that costed me 33$ to cancel they cheque through bank and they never bothered to say even a sorry. 2. They forced me to give a rating of 10/10 or their dealership could be cancelled. 3. I paid my first installment of 360$ and they didnt send that to the HYUNDAI FINANCE and that again costed me a fine of 100$ and a big hit on my credit history. 4. I visited their office with my 20 months old kid and they didnt even mind us to serve even water. 5. They are very harsh and unpolite as if I am there to get some loan from them. PLEASE DONT BUY IN MURDOCK HYUNDAI SALT LAKE CITY. More
by svvs83
Employees Worked With
3
