Murdock Hyundai of Murray

I don’t like being the person that writes ugly reviews against a company, this is actually my first time, but, I feel it is time to say something publicly. Murdock Hyundai in Murray, UT is one of the mos against a company, this is actually my first time, but, I feel it is time to say something publicly. Murdock Hyundai in Murray, UT is one of the most unethical business’s I have ever done business with. I have bought many cars in my lifetime, and only two of them used, this car being one of them, and my experience with Murdock is by far the worst. I brought my concerns to their attention this week after several years of being angry with the unethical practices of their sales personal during the sale of my car, and the very poor practices of their service department. What brought me to my decision to take my concerns back to the general manager, Blake Murdock, was when looking at a new vehicle the dealership brought it to my attention the car I had bought from Murdock had a dirty carfax. A hard lesson learned, out of my nativity did not believe a reputable dealership could or would sell a car with a dirty carfax. At no time was this information offered to me. I was willing to give them the opportunity to make this up to me; seeing how I am now stuck with a car I will never be able to sell. Once again, they went back and forth over $20-$25 difference in my car payment. They attempted to convince me they were losing money, expecting me to put money out of my pocket. How insulting to continue to make me pay more when this time around they should take a lose…I already have! I’m not asking for a Free car, only a fair and honest deal. They were so cheap and crooked when I purchased my car, they wouldn’t throw in floor mats (there were none), and come to find out, too late I might add; I didn’t have a jack to fix a flat tire on my car! After hours of pressure selling, by several different sales personal, and my needing a new vehicle I agreed to buy my 2008 Elantra. I recall the sales persons going back and forth over $15-$20 a month difference in my payment, I finally gave in and wrote a check to get my payments where I felt comfortable. Only later to realize the “free oil change maintenance” for the next several years had been written into my contract. I was now paying for those “free” services with interest. To add insult to injury, each time I have had to take my car into their service department it has always taken 2, and even 3, yes 3 hours for an oil change, while I sat in their waiting area. I had a new battery put in and the next day it wasn’t working. I took it into the dealer, and the service manager stated I had put in a battery that wasn’t factory and he would have to take it out and charge me $330!!! I took the battery back to the auto store I bought it from; they contacted another Hyundai dealership and found it was a simple fix, no additional cost! I could go on and on about the poor and unethical business practices of this dealership, but I think you have a good idea of how they operate. I would say consumer beware! I intend to post this in as many media forums available; as well I will be reaching out to the consumer protection group. Murdock Hyundai lives up to the reputation we all have of a car, worse yet, a used car salesman…Their slogan is “The No regret dealer”…really??? More

I really appreciate the "LOYALTY" you get at Murdock Hyundai. At Murdock Hyundai your more like family, than customer's. That's why this is our second time purchase with them. And with family, y Murdock Hyundai. At Murdock Hyundai your more like family, than customer's. That's why this is our second time purchase with them. And with family, you alway's go home again! See you at the next family re-union. When we'll purchase our third vehicle. More

I am seriously SO impressed with Murdock Hyundai of Murray. I have been to a lot of dealerships and this was the only time I have never felt like I was walking into a shark tank. Jason Stocking was o Murray. I have been to a lot of dealerships and this was the only time I have never felt like I was walking into a shark tank. Jason Stocking was our sales person. He was not pushy and I feel confident he was always telling us the truth. We have been stopped everywhere we have been with our new 2013 Santa Fe Limited. People want to know where to get one. We have directed them to Murdock Hyundai. There is another Hyundai closer to our home, but it was a horrible experience going there. As for the vehicle it is AMAZING!!!!! We LOVE it!!! I cannot believe all the nice features. It's so solid. I only wish it had more random storage space. Other than that it is perfect. I feel my family is safe and secure and it has excellent gas mileage. We were so close to getting the Toyota Highlander, but I wanted to see the new Santa Fe first. I contacted Jason back in January and he said he would call to let me know when they came into Utah and he did follow up with me a couple of times to keep me posted when they would be in stock. It was night and day difference driving the Santa Fe and we are happy to be Hyundai owners! Thank you so much! More

our experience with Eric ( Rocky ) ROMERO and the finance person, can't remember his name, but we had a great experience, and enjoyed our time there, and my wifes experience with the service people w finance person, can't remember his name, but we had a great experience, and enjoyed our time there, and my wifes experience with the service people when she came up to get a spare tire for the car was a good one ! We would recomend this dealership to other people. More

This is the second purchase for me at Murdock Hyundai. The customer service they provide impacted my decision to buy more so than the features of the car. Great experience and I will continue to purchase The customer service they provide impacted my decision to buy more so than the features of the car. Great experience and I will continue to purchase from them More

We found our experience working with Alex very informative and satisfying. When we first met him on our test drive he spent time going over all the details and options that the Santa Fe had to off informative and satisfying. When we first met him on our test drive he spent time going over all the details and options that the Santa Fe had to offer. Alex knowledge about the car convinced us to buy it. He answered all our questions about our new Santa Fe we bought, he explained all the "buttons" on the steering wheel and dashboard and other features the car had to offer. He helped us pair our phones with the blue tooth and what really was great about Alex is after we had our car a few days we had a couple of questions so we called him and he got right back to us and answered our questions. When our plates came in we drove to the dealership and when he saw us he grab the plates and put them on for us! Would I buy another Hyundai from Murdock Yes, would I ask for Alex when I went to the dealership to buy the car Yes, would I recommend Alex and Murdock Hyundi to other Yes. We had a great experience! More

My experience with Keith was fabulous, I wasn't looking forward to buying a car but he made it a lot of fun. It's nice to have fun during the process when you're spending a lot of money. His produc looking forward to buying a car but he made it a lot of fun. It's nice to have fun during the process when you're spending a lot of money. His product knowledge was great because when I told him what I wanted he found it right away. I would refer him to any of my friends, and he just made my experience wonderful. Thank you so much! More

As far as the experience of buying a car goes this was a good one. Lynn was extremely knowledgeable about the vehicle which is probably what convinced us to go with the Hyundai over a KIA, not to mention th good one. Lynn was extremely knowledgeable about the vehicle which is probably what convinced us to go with the Hyundai over a KIA, not to mention that she ordered us a pizza because we were there for so long and starving. More

I came into Murdock Hyundai expecting the whole process to be a long drawn out one but it was quick, painless, and a great deal to boot! Keith and Blake Murdock himself were very accommodating and helpful. to be a long drawn out one but it was quick, painless, and a great deal to boot! Keith and Blake Murdock himself were very accommodating and helpful. I've always had a fear of car dealerships but I will be going back to these guys for all my vehicle servicing and for my next car. I can't rate them highly enough. More

A car accident led us to needing a new car. We were not looking forward to the stress that comes with buying a new car after what we had been through. Alex and the team made it the best car buying experien looking forward to the stress that comes with buying a new car after what we had been through. Alex and the team made it the best car buying experience we had ever had. We are very happy with our purchase and relieved the whole experience was stress free. More