Murdock Hyundai of Murray

My partner and I had traded in our commuter car and purchased our first electric vehicle from this dealership from Larry in early November 2024. When we came to pick up the car we were told by Larry t purchased our first electric vehicle from this dealership from Larry in early November 2024. When we came to pick up the car we were told by Larry that there was some damage to the roof from hail and then were assured that the service department would call us in a few days to make the repairs. We trusted this would get done but we were never contacted to by Hyundai to do this. About a week after we had purchased the Ioniq 6, the car had stopped charging after only using Hyundai's charging partner Electrify America to charge the car. We took the car back to the dealership 3 weeks ago and ever since then we have been struggling to get real updates from the service department regarding the next steps and what is wrong with the car. Many times they had promised they'd call us with updates and then fail to circle back to us. We called today after spending nearly 3 weeks without a car to commute to work and run errands for our family and they had promised to assist us with a loaner vehicle while we are waiting on our car to be fixed (root cause of the issue is still undefined). Still we haven't received any update from the service or sales or rental car departments. I was promised superior service, support, and pricing to Ken Garff dealership by Larry and I have never regretted listening to sales pitch as much as I have now. We have now spent hundreds of dollars on a rental car to replace our commuter car. We are still making payments to a car we have no access to. This has been a nightmare to handle, and we have still received no next steps. Please consider going to another dealership that is worth trusting. More

Wish I could do a lower rating. Had to have my car towed into murdock of Murray on the 15th of November. Met the tow truck there. My son went with me. Was asked to give my info Had to have my car towed into murdock of Murray on the 15th of November. Met the tow truck there. My son went with me. Was asked to give my information to someone in the service area. Was told someone would be in contact with me on Saturday. Nothing. Monday Nothing until I called. Was given the run around. Was told a manager would call me. They had no record of my car. Couldn't find my car. No manager call. Called Tuesday again. Asked to talk to a manager. Was belittle by him. He said they didn't know where my car was. Asked questions like are you sure you brought it to the right dealer. I'm not dumb. My son got involved and now they can find my car. Lied and told my son they called me to say the car was found. No such call. Manager was rude to me. I've been in before and been treated the same way. I feel that as a woman I was treated disrespectful. As soon as my son was involved it was a total different story. They didn't offer me a rental which was in my agreement. There has been no contact from them. Was told last time I went it for an issue it wasn't in the warranty. Now looking at my warranty it should have been. After an oil change was told I needed to do certain things or they would honor my warranty, was belittled that day too. When i told him of my brake issue he said sound like you were taken advantage of. My son was looking at vehicle there and I was ready for a trade in for a new one. It won't happen. I have talked highly of the the car and service when we bought our car there. My talk is different now. Two bad experiences, nope a third won't be happening. More

Horrible service at the service department. Took them over 2 hours to even start our oil change after our scheduled appointment. Seen many people come in after us and leave before. We will no l Took them over 2 hours to even start our oil change after our scheduled appointment. Seen many people come in after us and leave before. We will no longer be buying another vehicle from here. More

I give one star for the snacks. I went to Murdock dealer for a test drive and arranged an appointment with the salesman. As soon I got to the dealer the salesman said:" The car that I went to Murdock dealer for a test drive and arranged an appointment with the salesman. As soon I got to the dealer the salesman said:" The car that you were looking for isn't at the dealer ( I was looking for a 2022 Tucson Hybrid for a good price of 25,000)". I was so disappointed that these guys had a horrible strategy used for other dealers. The salesman invited me for a test drive in a similar car but no hybrid. I agreed to take it because I wanted to know if this car model would fit my needs. When I finished I was curious about the final price description: my god what was my surprise: The total car price was about 5-6 K about the market including double the amount in doc fees and accessories that I never asked for. Managers used another strategy: Salesmen got off their desks and approached saying: "If the car price is good are you going to buy it" horrible representation for managers. If you want to lose your money and time welcome to this dealer. More

Poor communication. Unprofessional and will low ball your trade by thousands. Dishonest finance Dept. Run away Unprofessional and will low ball your trade by thousands. Dishonest finance Dept. Run away More

John the service guy took care of me and offered ride back to work I highly recommend back to work I highly recommend More

Worst experience ever. I bought a car in 2023, Everything has been a mess! They put the wrong experation in the computer for my warranty. Everything was horrible from th I bought a car in 2023, Everything has been a mess! They put the wrong experation in the computer for my warranty. Everything was horrible from the front desk to the service department . Went to different Murdock dealer for better service! More

Suhad was great to work with as a salesperson. Would buy from her again. Also, the finance desk was easy to work with Ince cooperative. Would buy from her again. Also, the finance desk was easy to work with Ince cooperative. More

If I could leave zero stars I would. Do NOT buy a car here. I spent $50,000 on a brand new new Tucson and 6 months after buying the car they called me and said they lost $1,000 I had put Do NOT buy a car here. I spent $50,000 on a brand new new Tucson and 6 months after buying the car they called me and said they lost $1,000 I had put as a down payment and threatened to take me to collections if I didn't pay it right then. They refused to work with me and ran my credit card for $1,000 SIX MONTHS AFTER I HAD PURCHASED THE VEHICLE! Awful customer service! The employee from the finance department even mentioned that this wasn't the first time this had happened. Also, I purchased the paint protection AND a clear bra and the employee that was over that department scheduled the application incorrectly. If it wasn't for me doing my research on the proper application, it would have been put on my bran new car wrong! All they care about is money and not about the customer experience. Unless you want to get screwed and taken advantage of, don't go here! More

Our salesman Ray made us comfortable the minute we walked in. The whole team was nothing but friendly. in. The whole team was nothing but friendly. More