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Murdock Hyundai Lindon

Lindon, UT

4.4
1,960 Reviews

452 Lindon Park Dr

Lindon, UT

84042

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Showing 1,960 reviews

May 12, 2017

If you want to be treated like trash by all means visit here I am in utter shock at the way I was treated today. Had a appointment in the service department due to some recalls on my car. Shawn the "service mana More

by lela Watking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Miller
May 12, 2017 -

Murdock Hyundai Lindon responded

Ms. Watkins arrived to our shop yesterday at a busy time. She was greeted as promptly as possible and told we'd be with her as soon as we could. She stated she was here for two recall items and it had to be completed in one hour. Upon checking her in we found her car had three recalls, one of which takes over an hour to perform. She was made aware of this and became very upset and verbally abusive. Our service manager offered to shuttle her to/from work. She asked for a loaner car which we gave her. The work was performed same day and she came back that evening to pick it up. Her conduct while at the dealership was anything but cordial or polite. There were numerous dealership employees present who were subjected to foul language and very rude behavior. Even other customers in the service waiting lounge commented to our service manager and a sales manager after she left that they were sorry we had to deal with "people like that". Our service manager never raised his voice, talked down to, or swore at her. We don't like to write anything negative about our guests and were hesitant to make any account of Ms. Watkins comportment online. Her choice to post such blatant falsehoods on review sites has left us in a position of having to do what we can to clarify what actually happened.

May 11, 2017

Murdock in Lindon This dealership is by far our favorite, and we will never go to another dealer again!! This is the place we will forever shop for our vehicles! More

by petterssonstephen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Roberts
May 11, 2017

Great Experience Adam did a great job of listening to what we needed and wanted, and then presented options. Once we made the decision the staff did a great job of get More

by BRiley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Rose, Adam Creager
May 11, 2017

Smooth and Simple This dealership was very respectable and comfortable to work with. The employees are friendly and not overly aggressive. They have been helpful at eve More

by kade.adamc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Johnson, Joshua Roberts
May 11, 2017

Happy customer We feel not only did the dealership meet our needs but the price was very good. The staff was friendly and wanted to help in any way possible. We are More

by jalong0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mason Rose, Tyler Young
May 11, 2017

Love my Tucson Had a great experience with the Hyundai professional staff in Lindon. They were helpful, straightforward, friendly and very accommodating. I would de More

by dick5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Capt
May 11, 2017

Experience review Everyone seemed to be professional and friendly. The time it took to finalize the purchase seemed longer than it needed to be, but I am not an experi More

by denton0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mason Rose, Adam Creager, Seth Billin
May 11, 2017

Great car buying experience! I purchased the same vehicle that I had previously purchased in 2006 finally died on me with 245,000 miles I was so sad to see it go but never had a r More

by srngood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Pont
May 10, 2017

Couldn't be more pleased I have never enjoyed buying a car from a dealer. To my surprise, this purchase was quick and smooth. Everyone I dealt with was pleasant and professi More

by krisdhs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Macedone, Mason Rose
May 10, 2017

Caineville Living two hundred away from the dealership has not been a disadvantage. I do not make an appointment usually, but they are always welcoming to me an More

by melonwoodmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Branden Housley
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