Murdock Hyundai Lindon

Felt very trapped here. I brought my car in to value for trade and possibly buy a new car. I had received a pre-evaluation estimate of trade in. The actual trade in came in much lower which I knew was a pos trade and possibly buy a new car. I had received a pre-evaluation estimate of trade in. The actual trade in came in much lower which I knew was a possibility but I let the sales rep David Packam know that I was not interested because the trade was so low and asked for my keys. He then left to “talk to someone” and would return 15 minutes later with a better sale price. I would then ask for my keys and he would repeat this process. I felt trapped and uncomfortable that I did not have my keys and did not know where they were. I eventually asked another person there for my keys and was able to leave. I appreciate how nice David Packam was and the deal he was trying to get me but my keys should have always been visible to me. I bought my original car here and have serviced it only here for years and was naive enough to think that I could go in there without my husband and talk to a salesman and not feel trapped or pressured. I will never return to this dealership for a new car or even an oil change. More

Connor took great care of us and we had a great experience test driving and buying a car!! It is a great environment and felt upbeat and enjoyable. experience test driving and buying a car!! It is a great environment and felt upbeat and enjoyable. More

I took my Sonata in to Murdock for an oil change last week. The technician texted me that he found an oil leak and sent me a picture. The picture showed a small puddle of oil under a vehicle. The oil w week. The technician texted me that he found an oil leak and sent me a picture. The picture showed a small puddle of oil under a vehicle. The oil was translucent and golden like new oil, not the dark color of used oil. Also, the vehicle underside was obviously not my vehicle. He said the repair would be 300 dollars and could be done right away. I was suspicious because my car has never leaked oil, so I refused the service. I believe the tech was dishonest, and I will be calling the service manager. More

We received far more vehicle for our budget than we expected. Our financing options were outlined clearly. Nick and Clint were great to work with. expected. Our financing options were outlined clearly. Nick and Clint were great to work with. More

Worst car buying experience. They lack honesty and integrity. They will tell you what the payment is and then at the last minute change it. integrity. They will tell you what the payment is and then at the last minute change it. More

Did a great job. Succinct and efficient had good knowledge of car specs and did good job of explaining differences in models and trim levels knowledge of car specs and did good job of explaining differences in models and trim levels More

I loved the new 2020 Santa Fe and the salesperson was amazing. Sadly, the whole experience was soured by a clever transpositioning of numbers on my trade-in's pay off amount. They (I worked with Daryl) s amazing. Sadly, the whole experience was soured by a clever transpositioning of numbers on my trade-in's pay off amount. They (I worked with Daryl) switched the two middle numbers in the contract, "accidentally" i'm sure (sarcasm), so the amount they agreed to send the financer was less than we agreed to making me have to cover that nearly $300 gaffe. Lesson learned. The last time I bought a car at Southtowne and it was amazing. I should have went back. Do yourself a favor and avoid Mike Murdock Hyundai's questionable ethics and tactics. More

This is our second Hyundai we have purchased from Murdock in the past three years. It has been a great experience in part due to our great salesperson Jacob Banks! We have and will continue to recommend frie in the past three years. It has been a great experience in part due to our great salesperson Jacob Banks! We have and will continue to recommend friends to Murdock and Jacob Banks! More

Worst experience I have had with a dealership. Took my Worst experience I have had with a dealership. Took my 2015 Sonata in because it was running very ruff and the Turn Signal Switch is going out. Worst experience I have had with a dealership. Took my 2015 Sonata in because it was running very ruff and the Turn Signal Switch is going out. I was told the diagnostic fee would be $130 and I agreed. I was told the problem with it running rough was the spark plugs and was quoted $358 to replace 4 spark plugs. Also told the Turn Signal Switch was going out, (Which I knew, just wanted a price to fix it) quoted $557. I also received a laundry list of items that was "Needs Immediate Attention". Brakes, quoted $357; Valve Cover Gasket, quoted $309 (Received pictures of oil around the valve cover); Alignment, quoted $118; 3 system service, Transmission, Coolant and Injection Service, quoted $448. Now I understand a mechanic or shop can charge what they want and it is my choice to have them do the work or not, but I just had the brakes checked two weeks ago by another shop and told they were getting low, but good for another 6-9 months. I had the coolant, tranny and injection work done a year ago by them. They didn't even check their own records.... In the picture of the valve cover gasket, the oil around the valve cover was right out of the bottle, (Gold in color) but anyone who is mechanically inclined knows, any oil that has been inside a motor and ran, will have a dark tint (if new) or black (If used for sometime), but this was gold like right out of a bottle. One of two things going on here. 1-mechanic placed the oil there and took pictures to get me to have the work done (I hope is not the case) 2-I had the oil changed a few weeks ago and the tech spilled a little oil when refilling the motor. (Most likely), but still tried to get me to have the work done. Not cool!!!! I decided to to just pick up my car and do he work myself. When I picked it up, they tried to charge me the $130 to diagnose the motor issue and another $130 to tell me the turn signal switch was going bad. I did not agree to that! (They did drop the second $130 after I got upset). I don't normally leave reviews, but when you feel like a business tried to scam you, it needed to be said. Do your homework and be very careful when dealing with the Murdock dealerships if this is the way they treat there customers. I have purchased my last two cars from them (New) and will not step foot back in their dealerships. Should I add the sarcastic "Merry Christmas" from the service writer as he was walking away.... Wow! More

This is our second time at the dealership. We came back because we enjoyed our experience through the entire process. Great people to work with, they won't push you as some other dealerships out there. because we enjoyed our experience through the entire process. Great people to work with, they won't push you as some other dealerships out there. More