Murdock Hyundai Lindon

Wonderful experience. Willie is one of the nicest people you’d ever want to work with. He let us come back 3-4 time before we actually bought. And he worked for us to make Willie is one of the nicest people you’d ever want to work with. He let us come back 3-4 time before we actually bought. And he worked for us to make the deal. Enjoyed the experiance. Thank you. More

Terrible customer service. The customer service representative is a liar. Don't believe anything he says. Took about 8 pictures of my car. Came in asked what I was there for. A The customer service representative is a liar. Don't believe anything he says. Took about 8 pictures of my car. Came in asked what I was there for. An oil change. He then informs me I need an alignment. Again? Oh have you had one before? Yeah 4 months ago. He looks it up and tells me that was for a front alignment, I need a rear alignment. No you do them all 4 at once. He then has me sign a blank iPad. I tell him that I'll wait for my car. 5 hours later I go searching for info on my car. I have a headache, numerous things to do and no info from the yoyo who checked my car in. I find a young man who looks it up. Car was finished 2 hours ago. Fine where is it. Should be in the line. Nope. 10 minutes later my car is found. Sitting in the hot sun. Asked for the paperwork. Nope it's paid I can go. I can guarantee that there was no even checking the alignment. No paperwork for it. In the 17 years I've been coming to this dealership this is the worst. To be treated with disrespect, deliberate intent to defraud a customer of money for non service. Congratulations to Murdock for hiring this poor excuse for a service person. More

Took my Santa Fe to get an oil change and tires rotation again at this particular dealership today. Once again it took more than 3 hours to get the services done, it's unbelievable and very very dispointed again at this particular dealership today. Once again it took more than 3 hours to get the services done, it's unbelievable and very very dispointed 😔 This happened most of the times that brought my vehicles in for the simple services at this dealership and I have been brought the issues to their management team several times but they seemed not really cared about my issues at all! Last time the mechanic didn't close all the lits after they filed up the fluids and didn't rotate the tires as well 😭 Today it happened again after more than 3 hours of waiting for my vehicle to complete oil changes they didn't rotate the tires once again 😔 based on this issue I don't really know if they really change the oil on my vehicle or NOT??? Honestly this is really bad business and it needs to be stopped and changed this kind of practice! For those who would like to get your vehicles services at this particular dealership location should have a second thought before going to this place because I have been taking my vehicles to this dealership for almost 5 years for just simple services and they treated me like this ! The reason I'm going here because I bought the whole package when I bought my vehicles from them included oil changes and other services! BUT now I'm willing to loose my prepaid for these services at this dealership and won't be going to this place anymore! I'm not gonna be poor just because I will loose my money due to this dishonest dealership 👎👎👎👎👎I've never write a review like this in my life and I've given them so many chances by keep going to this place for my vehicle services unfortunately my efforts are/were going unnoticed, it's very sad but it's true😌 More

I got the vehicle in that I was waiting for gave me a call and I went down on a Saturday morning. Got there just before 9: 00 am and was gone from the dealership by 10:30 a.m.. it was one of the best car call and I went down on a Saturday morning. Got there just before 9: 00 am and was gone from the dealership by 10:30 a.m.. it was one of the best car buying experiences I've had. This is the second vehicle I've bought from a Murdock dealership! They do a great job and are very helpful! More

bad service Took sant fe in for repair. Intermittently not starting. Service rep called and quoted me $462 to have the crankshaft sensor replaced. Hyundai OEM part is $129. The diagnostic i Intermittently not starting. Service rep called and quoted me $462 to have the crankshaft sensor replaced. Hyundai OEM part is $129. The diagnostic is $100 for 15 minutes. So i could have done this 1 hour job myself for $229. For convenience, and since they already had the car I approved them to do the repair. I went to pick up the car and the bill was $763. After asking them why it wasn't $462 as quoted he gave me some discount and got it down to $550. THat is still not $462 which was a lot to change that part. When you're given a quote thats what it should be unless you call and get approval for another $300. Our family has purchased 5 new Hyundais for Murdock. Considering all the trouble we have had with the service department with our cars we won't be purchasing our next car there. More

We bought a new Elantra Hybrid and love the car. But equal to that was our buying experience at Murdock Hyundai. It was the best car buying experience we have ever had. But equal to that was our buying experience at Murdock Hyundai. It was the best car buying experience we have ever had. More

Money grabbing service center. Bought a brand new Hyundai less than 2 years ago. Told I would have free oil changes and tire rotations. After showing up and trying to initially Bought a brand new Hyundai less than 2 years ago. Told I would have free oil changes and tire rotations. After showing up and trying to initially upsell me on other services, they told me my oil change and tire rotation wouldn’t be free because I was slightly over the mileage.”My hands are tied because of Corporate” was their rationale. Don’t trust these guys! It’s all about the money, customer satisfaction is an afterthought. I drove away and decided to get my service elsewhere because there was no attempt to satisfy a customer, but only money grab for over priced services. I regret my decision to buy a new Hyundai - and the so-called free services they were going to provide. I’m sure I won’t hear back from them - the customer doesn’t matter. More

My time with Murdock Hyundai has convinced me that their idea of good customer service is when they have gotten the most money possible out of the customer. All the people are very pleasant and person their idea of good customer service is when they have gotten the most money possible out of the customer. All the people are very pleasant and personable, and it appears to me the greed is a function of the dealership policy rather than any individuals I dealt with. Their service department was traumatic; uninformative (explanations were vague to non-existent, and they were willing to ignore the warranty they sold me) and inefficient (I took the car they sold me in 6 times to deal with one incident). I never, ever, felt they were looking out for my best interests as a customer, from Sales to Service, in two different locations of this dealership. In November of 2023, they sold me a 2014 MINI Cooper Countryman. Because it was not the vehicle I had anticipated, I had not done my homework, and I believed him when he said it was it was priced fairly. I paid $13,000 out-the-door, and an additional $3,000 for a warranty. I later found that Edmunds gave its trade-in value then at $5,900 – a heavy mark-up for them. February 5th, 2024, (1,363 miles & 67 days after purchase), as I was pulling out of the garage a family member discovered considerable pool of oil on the floor, clearly accumulating for some time, undiscovered by me. The first thing Service asked of me was when I had the oil changed last, as there was a problem with the oil pan drain plug. I replied I had not owned the car long enough to have touched anything since purchase. They went away for a long time. Later their conclusion was that it was leaking oil due to an ill-fitting oil pan plug, and they couldn’t tell where else it might be leaking as well. They vigorously denied any responsibility since it was more than 30 days after purchase, and charged me $332.42 to perform a dye test to locate the problem. I was told to bring it back in, in approximately 6 weeks. March 18th, I took it back in. They said repairs would cost a hair under $9,000 (70% of what I’d paid for the car). I asked what was wrong, got technobabble, asked them to simplify their description and was told “3 gaskets”. They immediately wanted to schedule the repairs. In shock, I did not do so at that time. I wasn’t given a paper copy of the estimate, and asked to be esent a copy. The next day it occurred to me that I had purchased a warranty, so I phoned in to ask if this would not apply? (The Warranty they had sold me was clearly in their computer profile on this car, but they had not mentioned it.) They asked me to come in for pictures for the warranty coverage submission. While there, I asked a second time for a paper copy of the estimate and this time was given an estimate for under $8,000. I asked, but the Service rep. said he had no explanation for the discrepancy. March 25th, I was asked to bring it in for more pictures, as their initial set was insufficient. March 28th, took it in a third time for pictures, before they could submit it for warranty consideration. April 1st, I was informed the warranty approved coverage, but only for after-market parts, took the car in and got a loaner; I told them to go ahead. I explored the possibility of trading it in for a different car, and was told, firmly, that the most they would allow for trade-in on the MINI was $3,000. At this point it had been four months and only 2,000 miles since I bought it from them with a sales price of a little over $11,000. April 9th, work was completed & I picked up the MINI. The final invoice reported $2,945.18 for repairs (not $8,900). I paid another $345.67 for warranty fee and taxes. BOTTOM LINE: I spent $16,000 four months ago, another $700 along the way, and four months later am left with a car having a current trade-in value of $5,500 (according to Edmunds). I feel very ripped off, a fool for trusting them. More

I was looking for a new 2024 Hyundai Santa Fe, but when my bank's pre-approval amount came in lower than expected, the Murdock Hyundai staff scoured the area and found a pre-owned 2023 Santa Fe with only 3 my bank's pre-approval amount came in lower than expected, the Murdock Hyundai staff scoured the area and found a pre-owned 2023 Santa Fe with only 3000 miles on it that more than made up for missing amount. Good people there. Will do business again with them. More

I regret to say that my experience with Murdock of Lindon has been incredibly disappointing. Despite leaving my car with them for an engine recall, the service advisor took an astonishing three months to eve has been incredibly disappointing. Despite leaving my car with them for an engine recall, the service advisor took an astonishing three months to even respond to my inquiries. Throughout this ordeal, I was left without a vehicle, making daily life incredibly challenging. Despite my willingness to provide evidence of my own oil changes, which were not reflected in receipts, they denied assistance with the recall This would be my second engine due to recalls!. Even after the engine failure directly linked to the recall, they offered no viable solutions or options for repair. To make matters worse, I received threatening texts and calls regarding the retrieval of my vehicle, despite the clear evidence of the recall’s involvement in the engine failure. This lack of understanding and empathy is simply unacceptable. Despite ongoing discussions with my family lawyer and the possession of all necessary documentation, I am deeply saddened that legal action may be necessary to resolve this issue. It’s disheartening that Murdock of Lindon has failed to take responsibility and address the situation adequately. I urge anyone considering business with Murdock of Lindon to think twice. My family and I have decided to never again engage with this dealership, and I make a point of sharing my unfortunate experience with anyone willing to listen. This could have been handled much better, and I still hold out hope for a resolution, but until then, I advise steering clear of Murdock of Lindon. More