Mungenast Lexus of St. Louis - Service Center

I had work completed, and the associate that cleans the car did not vacuum the back seat. After calling multiple times to request a call back, and not receiving one I requested to report this oversight to car did not vacuum the back seat. After calling multiple times to request a call back, and not receiving one I requested to report this oversight to the manager. I did not receive a call back from the manager on duty. Frustrated I drove from South County back to Mungenast to speak to someone face-to-face. The manager on duty escorted me back to my vehicle at which time I pointed out the oversight. He looked, shook my hand, and told me he would have the associate reach back out to me to reschedule. Never even received a call back. I’m not satisfied with the customer service. Both my wife, and I have owned the Lexus brand for years. I’m not sure why me, nor my wife were given the respect we deserve. I am a middle age black professional, and I carry myself as such, so I don’t believe he stereotyped me as anything other than that. I would like them to know a customer always has choices were, and with whom to spend their money. More

Review for Murphy Murphy was very friendly and helpful when I brought my car for maintenance and/or other services. I highly recommend him to anyone, if you need any s Murphy was very friendly and helpful when I brought my car for maintenance and/or other services. I highly recommend him to anyone, if you need any services. More

Late hour nobody will help We came in after 5:40 Pm to drop off the car for next day service. My husband was sent to the lodge to wait, I was outside to wait so I did not turn We came in after 5:40 Pm to drop off the car for next day service. My husband was sent to the lodge to wait, I was outside to wait so I did not turn off the car. There were more service people than customer, but nobody willing to help. Finally I had to get in to the lodge to find my husband. At this moment there was a car arrived, he was lucky, although he was behind us, someone gave him a number helped him. I was very upset and asked the guy why? Finally a guy spent less a minute to accept the key.We left there after 6:20 PM. My suggestion to the owner is to open a self help desk. So you don't have to waste money to pay those service people who are not doing their job. More

The best service department I have ever experienced. This service department that is the standard by which all others should be judged. David Cordner never fails to impress with his knowledge, courtesy a This service department that is the standard by which all others should be judged. David Cordner never fails to impress with his knowledge, courtesy and efficiency. If our LS ever needs replacement, we shall deal with Lexus Saint Louis because of the service we have received there. Fabulous facility that is clean and modern. Great loaners and our vehicle is always fixed the first time and usually ready as promised. More

The Best Of Everything I relocated to St. Louis from Virginia 3 years ago and had such great service over some 10 years with my Lexus dealer in Alexandria, VA, that I dreade I relocated to St. Louis from Virginia 3 years ago and had such great service over some 10 years with my Lexus dealer in Alexandria, VA, that I dreaded having to find a new service provider. Luckily, I found Mungenast. It has been a pleasure working with them on servicing the third Lexus I have owned. The facilities are first rate as is the service. I would give the service providers a sixth star if that was an option. The only "improvement" that I would suggest is to add some kind of high backed chair in the waiting area so I could nap. More

5000 mile check-up Josh did an excellent job explaining the process to me. He answered all of my questions. At the completion of the check-up on my car, he explained t Josh did an excellent job explaining the process to me. He answered all of my questions. At the completion of the check-up on my car, he explained the next steps of scheduled maintenance for my car. He was very knowledgeable and extremely polite. As expected, I had a very pleasant experience. More