Mungenast Lexus of St. Louis - Service Center

Brandon took care of the issue very well and had me done in less than an hour Very polite and helpful. in less than an hour Very polite and helpful. More

Try service work was performed efficiently and exactly as I requested. The staff treated me professionally and respected my time. I requested. The staff treated me professionally and respected my time. More

I’ve been going Mungenast for years and I use them for problems with my car big and small. I had a low tire and was down the road the other day. I called up and down Manchester Road asking all the auto sh problems with my car big and small. I had a low tire and was down the road the other day. I called up and down Manchester Road asking all the auto shops if they could patch a nail that was in the tire and they said they were booked. I called Mungenast and they explain they keep time open during the day for emergency repairs and had me in and out in about an hour. I really appreciate that level of service for dealership and will be back again I’m sure. More

Mungenast is always very accommodating g when I need to get my car in the shop. And they never sell me a bill of goods - I feel like it’s always straight and honest input in terms of what I need to get fix get my car in the shop. And they never sell me a bill of goods - I feel like it’s always straight and honest input in terms of what I need to get fixed and what can wait More

Always a pleasant experience at Mungenast Lexus. Have been a customer for 25 years. Highly recommend. Have been a customer for 25 years. Highly recommend. More

Easy scheduling and timely. Called for an appt at 8am, got in at 9:30, was provided a car, and it by 3:00pm Called for an appt at 8am, got in at 9:30, was provided a car, and it by 3:00pm More

Excellent service, along with professional and courteous customer service. The team and leaders at Mungenast Lexus of St. Louis always exceeds my expectations. Based on my years of receiving stellar servic customer service. The team and leaders at Mungenast Lexus of St. Louis always exceeds my expectations. Based on my years of receiving stellar service each time, they are the leading Lexus Dealership in St. Louis! More

Very accommodating and great to work with. Would recommend them. Marty was great to work with. Would recommend them. Marty was great to work with. More

Wish I could leave a zero. Worst experience ever at Lexus. Me and my mother just spent 100k on two CPO RX-350. Brought it in for service and clips broke on my bumper and windsh Worst experience ever at Lexus. Me and my mother just spent 100k on two CPO RX-350. Brought it in for service and clips broke on my bumper and windshield seal. Before I can even show this guy he say we’ll take it to windshield company dude I’m like ok. Showed him bumper he said ya not covered $288 I’m like no way it’s under warranty. He says Oh is this a CPO car I’m like yes. He’s like oh those break all the time still not covered $288. He also kept calling my David which is my brother a TV Preacher here in town heard the other xxxxxxx speaking about him when I came out. Ask for service manager he says oh he’s not here. I said can you have him call me he says oh sure. Well been two days ain’t heard from this dude either. I worked for Lexus 9 years I’m Master Certified Lexus Salesman. This is not normal but seems to be at Munganast. As he goes and gets my new Lexus he says oh well should we wash it? I said oh well would be nice but why would ya lol… What a joke …. More

The dealership reached out after my previous negative review and worked with me to provide a fair solution. Although there were issues with the initial service, the reply was very fair and my concerns review and worked with me to provide a fair solution. Although there were issues with the initial service, the reply was very fair and my concerns were heard and addressed. More