Mungenast Lexus of St. Louis - Service Center

Mungenast was an excellent and welcoming dealership. However, Gul Khan was a horrible and defensive advisor. However, Gul Khan was a horrible and defensive advisor. More

Great service. Marty Laaksonen provided excellent advice about repairs New wheel was available in 1 day. Marty Laaksonen provided excellent advice about repairs New wheel was available in 1 day. More

The Service representative would not honor my warranty (the end of a .6 year extended warranty that I’ve never used) stating ‘someone’ installed an after market tire pressure sensor that failed. Weeks b (the end of a .6 year extended warranty that I’ve never used) stating ‘someone’ installed an after market tire pressure sensor that failed. Weeks before Dobbs agreed to assess why the tire pressure monitor failed after I purchased new tires at Dobbs, Dobbs, in good faith, purchased a new tire pressure sensor from Mungenast to fix the problem, at no charge to me; although it did not fix the issue. I took my Lexus back to Mungenast (second time to assess the tire pressure monitor; first time months earlier they claimed nothing wrong with it) in hopes Mungenast would figure the problem out. I just wanted the problem fixed, never agreed to or was aware of an after market part ‘someone’ installed. The Mungenast service representative acted suspicious, as though there was deception coming from me trying to milk a warranty that I spent thousands for, and have never used, when I purchased the car from Mungenast over 5 years ago, I spent $300.0 for the tire pressure sensor the Mungenast rep said may not even fix the problem, and that the warranty would not honor because ‘someone’ put an after market part on that failed—one that Dobbs reported came from Mungenast Lexus. I’ve had good experiences at Mungenast the past 5 years, but this one was a debacle. I did not appreciate the tone of the service rep, that repeatedly stated his 30 years of experience shuts down any debate about after market parts, when the vehicle owner should know to use Lexus manufacturer parts. Pretty insulting. More

They are always very courtney and professional. The service is alway superior and professional and on time. The service is alway superior and professional and on time. More

Mungenast Lexus was outstanding. I was treated professionally the whole way through the process. I was updated about time frame, they made the process very easy. I was treated professionally the whole way through the process. I was updated about time frame, they made the process very easy. More

The people were very friendly, the lounge was comfortable. Service was quick and exceptional. Overall a great experience. Highly recommend. comfortable. Service was quick and exceptional. Overall a great experience. Highly recommend. More

Another exceptional service review. The MARK LEVINSON amp failed in our LS430. I was able to acquire a replacement (no OEMs available) and David Cordner fit our car into their busy sche The MARK LEVINSON amp failed in our LS430. I was able to acquire a replacement (no OEMs available) and David Cordner fit our car into their busy schedule for installation.....The Same Day! Incredible culture at this dealership. Never a disappointment. Always a pleasant and efficiently run operation. David is the best. More

The Lexus dealership was a comfortable, well staffed and, professional environment for customers. Our customer representative Josh was extremely polite and knowledgeable. The snack department was top notch. professional environment for customers. Our customer representative Josh was extremely polite and knowledgeable. The snack department was top notch. More

Everyone at Mungenast Automotive Reconditioning was friendly, professional and efficient from start to finish. And … my car looks absolutely amazing ! I have already recommended them to several of m friendly, professional and efficient from start to finish. And … my car looks absolutely amazing ! I have already recommended them to several of my friends! More

We feel that we get a good service, and people are interested in trying to do the right thing. We are pleased with Mungenast. interested in trying to do the right thing. We are pleased with Mungenast. More