Mungenast Lexus of St. Louis - Service Center

Above & Beyond I have worked with David Cordner for numerous years, I trust him and rely on his expertise. It's a relief to know, David, and his teammate, Matt, I have worked with David Cordner for numerous years, I trust him and rely on his expertise. It's a relief to know, David, and his teammate, Matt, will provide outstanding quality service, at a fair value. I purchased my third Lexus, so I could continue working with my trusted service advisor, David Cordner. I truly appreciate being a valued customer. Sarah was extremely helpful with scheduling too. Mungenast strives to, and succeeds in, providing excellent customer service. Many thanks, Elizabeth Mertens Mesker More

Mungenast Lexus Service I am highly satisfied with the excellent service provided by Mungenast Lexus of St. Louis.. If you are considering a Lexus product or service I recomm I am highly satisfied with the excellent service provided by Mungenast Lexus of St. Louis.. If you are considering a Lexus product or service I recommend Mungenast. It's just the best! More

15000 Mile check Excellent service, comfortable waiting area. I stayed in the service area waiting for me vehicle and was very comfortable. The service was estimated Excellent service, comfortable waiting area. I stayed in the service area waiting for me vehicle and was very comfortable. The service was estimated to take 1- 1/2 hours and took less than an hours. More

great service ! Very courteous and friendly crew, excellent service and transparent. The valet service was on time. They kept me updated on the problem and the progre Very courteous and friendly crew, excellent service and transparent. The valet service was on time. They kept me updated on the problem and the progress periodically. More

A glitch rates this time slightly lower than usual Normally I give this dealership 5 stars all round. This time a part had to be ordered before I brought the car in to have that part replaced. I made Normally I give this dealership 5 stars all round. This time a part had to be ordered before I brought the car in to have that part replaced. I made the appointment more than a week ahead of time, and was told the part would be ordered right away, and it would be there when I came in for my appointment last Fri. However, a few minutes after I had checked in on the day scheduled, I was told, with great apologies, that no one had ordered the part. I was given a loaner, left my car, with the assurance that in all probability, the part would be in the following morning, and I could pick up my car that afternoon. The next morning, I was called, with further apologies, telling me that the truck bringing the part had been "misdirected," and that it wouldn't be in until Mon. I was able to keep the loaner, and indeed, my car was ready for pick-up that Mon. The work was fine, and Curt Blankenship, the service representative, was exceedingly apologetic on behalf of the dealership, and very kind throughout this whole situation. I have nothing but good things to say about him. My real complaint is with the person who should have ordered the part in the first place, and had that been done, the part would have been there waiting for me on the original day scheduled, and all of this could have been avoided. With all that being said, I will say this is incredibly unusual for Mungenast service. They have always provided great service throughout the 25 yrs. I have done business with them. However, I will assume that this was a "one off" experience, and look forward to great service in the future. More

consistent great service BJ Springett takes care of us each time we come. He is very thorough and explains work to be done and work that will need future attention so we can k BJ Springett takes care of us each time we come. He is very thorough and explains work to be done and work that will need future attention so we can keep vehicle in peak condition. straightforward an no unnecessary pressure. More

Great experience all around Bought a 2010 RX from Plaza. Didn't enjoy the process and the service was surprisingly poor. Moved to Mungenast and the service is great. Bought a 20 Bought a 2010 RX from Plaza. Didn't enjoy the process and the service was surprisingly poor. Moved to Mungenast and the service is great. Bought a 2015 RX and the process was friendly and enjoyable if buying a car can be called that. Service continues to be great. They keep u informed as to the progress and what the cost will be. More

Best Service Advisor Ever! The closest Lexus dealership to me is about 2hrs away either way so I have a few options to choose from each time I need some work done on my IS-F. Th The closest Lexus dealership to me is about 2hrs away either way so I have a few options to choose from each time I need some work done on my IS-F. The decision was made easy for me ever since I started visiting Munganest Lexus and dealing with Matt Wiese in service. Matt works for the customer, not against them. He is very knowledgeable and very timely. He worked with Lexus to get my car repaired in a professional manor. I have many other makes and models such as Mercedes and BMW, but indivduals such as Matt make me want to stay loyal to Lexus. At most other dealerships, service advisors hardly ever call you or return your calls. However, that is not the case with Munganest and Matt. Keep it up! More

Service Department Matt Wiese is simply the best!! I am no longer living in St. Louis but the memories that I have of the city comes back to Matt. I had a Lexus RX330, a Matt Wiese is simply the best!! I am no longer living in St. Louis but the memories that I have of the city comes back to Matt. I had a Lexus RX330, and I had so much trust and confidence in Matt that I knew my suv would come out of service in top notch condition. As I said earlier, he is simply the best!! Hold onto him! More

Ashley Wunning was a delight to work with when I recently brought my car in for service. In her "easy to understand" manner, she explained and made clear the process of the work to be done, about getting a brought my car in for service. In her "easy to understand" manner, she explained and made clear the process of the work to be done, about getting a loaner car, and the payment options. She was also able to assist me with some settings on my car, that I had not been using at this time. I appreciated her willingness to listen and to make me feel so comfortable coming into this dealership for service. Thank You, Ashley! More