Mungenast Lexus of St. Louis

Becky Kroupa, Kate Werner and Don Vannatta at Mungenast Lexus are very helpful and very friendly. We enjoyed our visit there and glad we bought the CT200H from them. We will for sure to buy another Lexus f Lexus are very helpful and very friendly. We enjoyed our visit there and glad we bought the CT200H from them. We will for sure to buy another Lexus from them in the future. We would like to recommend this dealer for everyone who wants to buy a Lexus! More

I contacted the dealer via the internet and explained that I was ready to buy, but had no time to dicker. I had in mind how much I wanted to spend. Alex responded and an appointment was made. He already that I was ready to buy, but had no time to dicker. I had in mind how much I wanted to spend. Alex responded and an appointment was made. He already knew exactly what I was looking to buy, and took me to the exact car I wanted. We had a deal I could live with in about 30 minutes. When the car was delivered, a very knowledgeable young lady spent as much time as I wanted going over all the car's features. Additionally, I turned-in my leased car 2 months early and was not penalized. The finance officer was exceptionally helpful in working out financing. If I had only one complaint, it would be that after the deal was made I was told that the protective side moldings and door edge guards were extra (and expensive). I truly was not happy that this was not a part of the car and the deal, so I will tell anyone who asks about the car about this. In the end, this is what sticks in my mind, and I would think a dealer would not like anything unpleasant marring the buyers experience, as this is what will be talked about. Having been a business owner for 40 years, I know this to be true. No matter how great a service you render, it will be that one thing that a customer DIDN'T like that gets talked about. More

This is the second time I've traded vehicles with this dealership. Both events were handled in a professional, well organized fashion. Nate provided easily understood pricing and available options. Next, dealership. Both events were handled in a professional, well organized fashion. Nate provided easily understood pricing and available options. Next, Mike completed the financial portion of the process expertly and efficiently. Afton was my new car guide regarding operation of the vehicles many features. All in all, a very pleasant experience. More

I bought a new EX350 from Becky. It was my first time buying a new car and most sales personnel were intimidating at other dealerships that I'd gone to. She was very friendly and definately helped me wit buying a new car and most sales personnel were intimidating at other dealerships that I'd gone to. She was very friendly and definately helped me with purchasing my car. She keeps me up to date on the status while at the dealership when they were getting my car ready to take home and even afterwards I could email or call her for questions or issues. I don't feel stupid asking my questions. The process wasn't as stressed as I'd imagine & the buying process was smooth & hassle-free. She's freakin' awesome and I'd recommend anyone that wants a Lexus to go to Becky. You would not be disappointed. Don, the manager, was also very nice when we negotiated a price for everything. I went there because a friend of mine had recommended this dealership opposed to others simply because the service was exceptional. More

This is the fourth vehicle we have purchased from this dealership and their service both during purchase and service has been outstanding. We would highly recommend this dealership to anyone. They have dealership and their service both during purchase and service has been outstanding. We would highly recommend this dealership to anyone. They have always been friendly, courtesous, and responded to any issues/questions that we may have had. More

I had my car repaired when the check engine light came on. The service was Exceptional and The Mechanic was exceptional in explaining the repairs, very professional, high confidence in his diagnosis, pro on. The service was Exceptional and The Mechanic was exceptional in explaining the repairs, very professional, high confidence in his diagnosis, provided options and recommendations. I would recommend this dealership to others. More

Brought my '07 ls460 in to have a shift hesitation and a noise from the rear of the engine checked. The service tech said it sounded like the high pressure fuel pump. They replaced the pump and also the lef noise from the rear of the engine checked. The service tech said it sounded like the high pressure fuel pump. They replaced the pump and also the left injector driver which had excessive clearance on lobe. Also, to deal with the shift hesitation they installed TSB L-SB-003-08 for recalibration of the ECM. As customary, while on the lift, they checked the vehicle over for any problems and found the front brakes in need of pads & rotor resurfacing. I was able to use the 15% off coupon they sent me after I made my online service appt. and that took the sting out of the only non-warranty work that was done. I was provided with a Lexus Hybrid as a loaner for a day and a half while this work was being done. Altogether, the service dept. treated me and my car courteously and professionally and I recommend them highly. More

It felt like the bottom of my car was shaking and falling out. This did not feel like a minor repair and I thought I had better not mess with it. It is reassuring to see Kurt Blankenship because he has your out. This did not feel like a minor repair and I thought I had better not mess with it. It is reassuring to see Kurt Blankenship because he has your best interest at heart and knows his stuff. My car needed a sensor as well as the main seal; not an inexpensive repair. I needed to retrieve items from my car and the "Gold Team" answered a few questions that I had and made me feel comfortable that they cared about getting my car fixed and also gave it a good looking over. I would recommend this service center and truly appreciate the friendliness and professionalism of those who serviced my car today. Thanks to Kurt and the "Gold Team." More

The Mungenast Lexus new car sales team was exceptional. They went above and beyond in working with me to make sure everything was just right. Don Vannatta, Becky Kroupa, Mike Baek and Kate Werner performe They went above and beyond in working with me to make sure everything was just right. Don Vannatta, Becky Kroupa, Mike Baek and Kate Werner performed as a team and did an outstanding job. Thank you so much. More

I brought my Lexus 350 in because it was making a loud noise, like two pieces of concret rubbing together. It was something that did not happen all the time but when it did it was very startling. Last fal noise, like two pieces of concret rubbing together. It was something that did not happen all the time but when it did it was very startling. Last fall I had it in and left it overnight but it did not act up. I brought it in on Sat and BJ and the service machanic suggested I leave the car to see if they could duplicate it. They had it over the weekend and called on Monday morning to say it did not act up and suggested keeping it another day. They called on Tue morning and said it did act up and they were pretty sure they knew what the problem was. That was the good news the bad news was how expensive the repair was going to be. I had just had my car in for a 90,000 mile service and it cost me a lot of money. Nothing in my budget but I'm a firm beliver of doing the service to keep my car in good condition. I also have a 99 Honda Accord that I take to Mungenast in South County and have dealt with them for at least 20 years so I know and trust their work. I explained to BJ that I would have the work done but if their was anyway to help with the cost I would be very greatful. In the past 3 months I've spent close to 2500.00 in car repairs. My husband has had surgery and we are dealing with hospital and continuse doctor bills. He talked with the service manager and they covered the warranty and I covered the labor. When BJ told me the final cost I could have cried for joy and then I thought I must have heard him wrong. When I went to pick up the car the total he told me was for the labor and it was what he told me. BJ was out to lunch when I picked up the car but Drew Lesinski took care of the paperwork. He also was very polite and pleasent. BJ was very good about keeping me up to date on what was happening with my car and I appreciate everything he did for me. More