Mungenast Lexus of St. Louis

I was extremely pleased with my experience at Mungenast Lexus. I happened upon this dealership because they had the used car make and model that I was looking for. I felt welcome (and a little bit spoile Lexus. I happened upon this dealership because they had the used car make and model that I was looking for. I felt welcome (and a little bit spoiled) from the moment I walked in. Jeff Johnson was a true professional in the way he treated me during the test drive, and was exceptionally pleasant to work with when negotiating. Mike Baek, finance manager, was outstanding, as well. He went above and beyond to make my financing process go smoothly and was a pleasure to visit with during the paperwork session. Although I did not purchase a Lexus, working with the professionals at Mungenast may influence my decision for my next car. I will definitely recommend this dealership to my friends and family. More

I have been a loyal customer to the dealership,bought over 6 Lexus cars, because of Nate . He has always been friendly , helpful , looking for my best need.He has called me when I am sick , or recovering over 6 Lexus cars, because of Nate . He has always been friendly , helpful , looking for my best need.He has called me when I am sick , or recovering from surgery . We bought 2 Lexus cars recently , since we lost ours in a tornado . He went out of his way , to deliver my car, driving over 170 miles . I consider this over and above any expectations . I would not hesitate for a second to recommend Nate and the dealership to all of my friends . More

Hands down one of the best car buying experiences I have ever had! Don and Fred were great to work with and I am definitely a very satisfied customer. They made the transaction very straightforward and ea ever had! Don and Fred were great to work with and I am definitely a very satisfied customer. They made the transaction very straightforward and easy to understand. Denise was wonderful and thoroughly explained all of the features of the car before we left the showroom. The final formalities for purchase and financing were extremely simple and efficient thanks to Mike, who was also excellent to work with. Everyone went out of their way to welcome us and make the entire process an awesome experience. It’s clear that customer service is a #1 priority at this dealership, and I would highly recommend to family and friends! More

The entire experience was positive from walking into the showroom through delivery of the car. The professionalism and respect shown to educated consumers was appreciated. We would highly recommend this de showroom through delivery of the car. The professionalism and respect shown to educated consumers was appreciated. We would highly recommend this dealership to others. More

The overall experience at Mungenast Lexus of St Louis was superior to any dealership we had previously visited. The staff are all very knowledgeable, friendly and really took their time to explain everthing superior to any dealership we had previously visited. The staff are all very knowledgeable, friendly and really took their time to explain everthing and answer all of our questions. The professionalism that was displayed by EVERY employee we encountered was exemplory, but in particular - Afton Fendelman, greeted us warmly and enthustastically went over all of the features of our pre-owned certified car, Dennis Wyland, Master Certified Pre-Owned Sales Consultant showed us each car we were interested in really listened to what we were looking for and found the perfect match, last - but not least, Mike Baek, Financial Services Manager went above and beyond the call of duty, staying late to finish up our paperwork and we really enjoyed getting to know him in the process. All 3 staff members were very personable. Did I mention that the overall experience was exceptional?! In summary, we looked at 4 other dealerships that had similar cars (both in price and features), honestly the difference was the employees at Mungenast - we didn't purchase the least expensive car we saw, but we certainly did buy from the best. WE WILL BE BACK! More

We never had such a great experience with buying a new vehicle. Alex was great and it was the easiest to get the price we agreed to. Mike got us the best rate possible. Alicia was very informative with vehicle. Alex was great and it was the easiest to get the price we agreed to. Mike got us the best rate possible. Alicia was very informative with walking us through the vehicle and its options. This was the best experience ever buying a vehicle!! I truely beleive we will purchase from here again and recommend it to everyone. More

I found Nate Hopson to be a friendly, knowledlable and helpful salesman. One of the things that I appreciated was the fact that he was not "pushy." I also appreciated the warm atmosphere of surroundings i helpful salesman. One of the things that I appreciated was the fact that he was not "pushy." I also appreciated the warm atmosphere of surroundings in the dealership. I would not hesitate recommending Mungenast and Nate Hopson. More

This dealership and it's employee's are the BEST! I am a long time customer of Lexus of St. Louis and will continue to shop at this dealership and do business with Nate Hopson. I've bought several cars fro long time customer of Lexus of St. Louis and will continue to shop at this dealership and do business with Nate Hopson. I've bought several cars from Nate and each time I am "wowed" by his professionalism. I recently took delivery of a new IS350C and it was a great experience due to the Nate's expertise and his attention to the customer's expectations. Alicia did a great job reviewing features of the auto and Mike made the paperwork process, quick, efficient and informative. As long as I am buying Lexus you can be assured I will continually return to this dealership due to their people and phenomenal customer service! More

I purchased a new 2013 GS from this dealer (my eigth Lexus). The process was unusual because the salesman left and the sales manager came in without him and said "lets make a deal." This was more like Lexus). The process was unusual because the salesman left and the sales manager came in without him and said "lets make a deal." This was more like an American dealer than any other Lexus experience. That said, they were courteous and the delivery process was flawless. There service area is first class. i would recommend others use this dealer in St. Louis. More

This is the second Lexus I have purchased from Mungenast Lexus, and the buying experience was extremely enjoyable. Having called Nate Hopson at the suggestion of a Gary Halls, a neighbor of mine, I found N Lexus, and the buying experience was extremely enjoyable. Having called Nate Hopson at the suggestion of a Gary Halls, a neighbor of mine, I found Nate to be completely professional, courteous, and very knowledgeable. He had the pre-owned car ready for us to look at and drive, patiently answered our many questions, and then worked with us in a non-pressured way to structure the deal. Other dealerships rely on evasive negotiating tactics, questionable claims about their cars, and pitting buyers against each other. The Mungenast team, in sharp contrast, treats customers like partners and truly works in a way that everyone is satisfied when the process in completed. We also met with Mike Baek and Afton Fendelman as we made plans to take the car. Mike is by far the most professional financial manager I have ever met in an auto dealership, and you are fortunate to have him on board. He too was the complete professional as he carefully explained the financial arrangements, and I really enjoyed working with him. Afton carefully went through the intricacies of the LS460, taking extra time to make sure we understood the amazing features of this car, and offered to extend that assistance any time we needed. She too is a delight to work with and represents your company very well. I'm sure you know that most of us consumers do not have a very high opinion of auto dealerships. So many of them fully earn the reputation they carry by using high-pressured sales tactics, making questionable service recommendations, and in general treating customers like peons. Your company is completely different with its professional staff, terrific new building, and super-friendly environment. I congratulate you all for being at the top of the list and encourage you to continue offering the fine level of overall service for which you are known. More