Mungenast Lexus of St. Louis

This was the easiest car purchase I have ever completed. I did most of the purchase over email with very few phone calls. I got exactly what I wanted for my trade, what I wanted to purchase the Lexus for a I did most of the purchase over email with very few phone calls. I got exactly what I wanted for my trade, what I wanted to purchase the Lexus for and what I wanted my payment to be. Alex had the vehicle ready when I arrived at the dealership and the delivery was just amazing! I have never had a dealership be so thorough with a delivery. They went over every aspect of the vehicle, set radio stations for me, memory seats and helped sync my phone with bluetooth. I will buy another car from Dave Mungenast Lexus again!! Thank you Alex and Mike! More

Dave Sr. would have been very proud with the latest location of the dealership that carries his name. First impressions with the new building is one of beauty. The staff, sales to service, are both pro location of the dealership that carries his name. First impressions with the new building is one of beauty. The staff, sales to service, are both professional and personal in their approach to the customer. Lexus of St.Louis is a big city dealer with a warm midwestern down home feel of family. This is the first time I have been able to experience such a feeling from a large dealership. I was replacing my wife's 2003 RX300. It was purchased 8 years ago when she was starting chemo treatment for breast cancer. The car was dearly loved by my wife, for she thanked me every day for over a year for getting her that car. She still loves it, so replacing it was not a small task. A replacement, a 2010 RX450H, was found with help of the wonderful people at Dave Mungenast Lexus of St.Louis. My wife loves the new car even more than her previous car. I would like to thank all of you who helped make the transition seamless. But I would like to single out three people who made the purchase feel as though we were a part of the family. First is Mike Baek, a young man who I could not give enough praise. His professionalism was only exceeded by warm personality. I have made a friend. Second is Afton Fendelman, a young lady who's knowledge of the car is second only to her beauty, inside and out. Third is BJ Springett, a young man who was so very helpful in having the car complete and ready to go for wife. I was fortunate to have meet Dave Mungenast Sr. some years ago when we were both interested in solar energy for our homes. His personality made you feel as though you were a long time friend. This what I felt in my dealings with the people who work at Dave Mungenast Lexus. Keep up the good work, Dave would very proud. William Straughn More

Service was done quickly and was able to get work done in lounge in meantime with high speed connection. Was greeted warmly and offered breakfast and access to the lounge area. Josh Clarks crew did an exce lounge in meantime with high speed connection. Was greeted warmly and offered breakfast and access to the lounge area. Josh Clarks crew did an excellent job cleaning car. Price was fair and will be back. More

Dave Mungenast Lexus sets the bar for excellence in customer service. It was worth the 3.5 hour drive for me and I'm certain it will be for any other serious Lexus customer. They truly made the entir customer service. It was worth the 3.5 hour drive for me and I'm certain it will be for any other serious Lexus customer. They truly made the entire purchasing process a pleasure. I know you think it's not possible, but it is. The dealership and staff are exceptional. Tom Gibson is the epitome of professional. More

Bought a 1 year old BMW trade-in a couple years ago from Chandler Lowell - very nice guy to deal with, and this is coming from a very knowledgeable and picky car fanatic. <br><br>Not all of their salesman a Chandler Lowell - very nice guy to deal with, and this is coming from a very knowledgeable and picky car fanatic. <br><br>Not all of their salesman are that good - earlier, I dealt with another guy (can't remember name) who made up several good "stories" (lies) about himself and the car I was interested in, and just was not trustworthy. However, Chandler seemed like he had nothing to prove and wasn't overly concerned about getting me into one of their cars just to make the sale. <br><br>Everybody there seemed relatively courteous, including Ms. Mungenast who was there to greet customers when you enter their building. <br><br>They spent a long time detailing the car before they delivered it to me, which is also important at an upscale dealership.<br><br>I would recommend them - the only downside is that now I get marketing materials from them on a weekly basis, which is an annoyance, especially since I don't drive a Lexus. More

On August 20, 2004 I bought a 1987 Nissan Maxima (113K miles). I drove it 300 miles to my home in Louisville. The VERY next morning I drove it and the transmission was slipping VERY badly. I contacted miles). I drove it 300 miles to my home in Louisville. The VERY next morning I drove it and the transmission was slipping VERY badly. I contacted them on Monday the 23rd and after a week of letters and phone calls, they offered me $300 to get it fixed (my estimates from Nissan were $2500-$5000; WAY too high I know). I paid $600 over NADA because this car appeared to be so nice. Now I am faced with major repair on a car I hadn't even owned 12 hours when it was messed up! I realize I bought the car "as is", but come on...where is their integrity?!! And get this; I even asked them to help me buy a USED transmission and I would pay the labor to have it put in. I have yet to hear from them as of this date. EVERYONE needs to be aware of this when you are buying from them.. UPDATE! Today, August 30, this issue was settled in the amount of $500. I agreed to this. I didn't have a lot of options due to the "as-is" disclaimer on the window. Yes, I signed it. In my opinion, to be an A+++ dealer, they should have bought it back. I still would have lost cab fare ($45), paperwork fee ($113), and the Nissan Dealer's transmission check-out labor ($62.50). Also, I would have to drive it 300 miles back to them (if it would have made it). If you claim something is reliable, you should stand behind it. I am 42 years old. I drove it home, that's it. I didn't abuse it. It is as I bought it +300 interstate miles. <br> More