Mungenast Lexus of St. Louis

The overall experience at Mungenast Lexus of St. Louis is very satisfactory. All the employees were very professional, courteous, and knowledgeable. Financial Services Manager, Mike Baek, went above and beyo very satisfactory. All the employees were very professional, courteous, and knowledgeable. Financial Services Manager, Mike Baek, went above and beyond to make the whole process smooth and painless. While I was about to leave the dealership with the car, I noticed some scratches to the side of the car. Immediately, a personnel from the body shop was informed, and they had the scratches buffed out in no time. This is one of the very few places where excellent customer service does not cease after you have closed the deal and purchased a car. I would highly recommend this dealership. More

Bought my IS250 here a few years ago and always went to Mungenast for service. We recently moved from the area and I can say that Mungenast was so good, that not being able to go there for my service is on Mungenast for service. We recently moved from the area and I can say that Mungenast was so good, that not being able to go there for my service is one of my regrets for leaving the STL area. Just a great dealer and great service. Highly recommended. More

My wife had a great experience when she bought her first Lexus from this dealership. She dealt with Nate Hopson and he treated her with great respect and professionalism. We were both very impressed. Whe Lexus from this dealership. She dealt with Nate Hopson and he treated her with great respect and professionalism. We were both very impressed. When I needed a new automobile, Nate was the first and only person we saw. He makes the automobile buying experience very nice and easy. He's honest, straight forward, easy to relate to and communicate with; he's a true professional. Great follow up throughout the buying process. I highly recommend Nate and this dealership to all my friends and family. We will definitely be back to see Nate and the Mungenast team for our next automobile. More

I HAVE PURCHASED 4 CARS FROM THIS DEALERSHIP AND I AM IN THE PROCESS OF PURCHASING MY FIFTH CAR. EVERYONE AT THE DEALERSHIP WHO I HAVE HAD THE PLEASURE TO DEAL WITH HAVE BEEN HELPFUL, AS WELL AS, COURTEOUS THE PROCESS OF PURCHASING MY FIFTH CAR. EVERYONE AT THE DEALERSHIP WHO I HAVE HAD THE PLEASURE TO DEAL WITH HAVE BEEN HELPFUL, AS WELL AS, COURTEOUS AND FAIR. THE MAIN REASON I RETURN TO THE DEALERSHIP IS BECAUSE THE SERVICE DEPARTMENT IS ALWAYS WILLING TO GO THE EXTRA MILE TO MAKE SURE THAT THE JOB IS DONE WELL AND IF THERE IS SOMETHING I AM NOT SATISFIED WITH THEY GO BEYOND TO ASSURE THAT THE JOB IS DONE TO MY SATISFACTION. More

I'm 23 and will not service or purchase another vehicle from any other dealership. Given my age it is impossible to find the respect that I get from this dealership else where. I have personally purchased from any other dealership. Given my age it is impossible to find the respect that I get from this dealership else where. I have personally purchased 3 of my 4 vehicles from this dealership and serviced all of them at this dealership. The only vehicle I purchased else where was because I lived in Florida at the time. When I moved back I tried to have it serviced at Plaza since I literally could through a rock at the dealership from where I lived. It only took one visit to Plaza for me to go straight back to Mungenast. I will absolutely pay more if I have to to purchase a vehicle from this dealership because I know if I have any issue after purchasing a vehicle they will take care of it. Even with this fact I have always gotten an excellent price from this dealership. I cannot say enough about how much I enjoy working with this dealership being someone that works in sales. I like to think myself as a reasonable sales person but my employer does not empower me with nearly enough tools to make my customers satisfied as Mungenast does, both service and sales. More

I was extremely pleased with my experience at Mungenast Lexus. I happened upon this dealership because they had the used car make and model that I was looking for. I felt welcome (and a little bit spoile Lexus. I happened upon this dealership because they had the used car make and model that I was looking for. I felt welcome (and a little bit spoiled) from the moment I walked in. Jeff Johnson was a true professional in the way he treated me during the test drive, and was exceptionally pleasant to work with when negotiating. Mike Baek, finance manager, was outstanding, as well. He went above and beyond to make my financing process go smoothly and was a pleasure to visit with during the paperwork session. Although I did not purchase a Lexus, working with the professionals at Mungenast may influence my decision for my next car. I will definitely recommend this dealership to my friends and family. More

I have been a loyal customer to the dealership,bought over 6 Lexus cars, because of Nate . He has always been friendly , helpful , looking for my best need.He has called me when I am sick , or recovering over 6 Lexus cars, because of Nate . He has always been friendly , helpful , looking for my best need.He has called me when I am sick , or recovering from surgery . We bought 2 Lexus cars recently , since we lost ours in a tornado . He went out of his way , to deliver my car, driving over 170 miles . I consider this over and above any expectations . I would not hesitate for a second to recommend Nate and the dealership to all of my friends . More

Hands down one of the best car buying experiences I have ever had! Don and Fred were great to work with and I am definitely a very satisfied customer. They made the transaction very straightforward and ea ever had! Don and Fred were great to work with and I am definitely a very satisfied customer. They made the transaction very straightforward and easy to understand. Denise was wonderful and thoroughly explained all of the features of the car before we left the showroom. The final formalities for purchase and financing were extremely simple and efficient thanks to Mike, who was also excellent to work with. Everyone went out of their way to welcome us and make the entire process an awesome experience. It’s clear that customer service is a #1 priority at this dealership, and I would highly recommend to family and friends! More

The entire experience was positive from walking into the showroom through delivery of the car. The professionalism and respect shown to educated consumers was appreciated. We would highly recommend this de showroom through delivery of the car. The professionalism and respect shown to educated consumers was appreciated. We would highly recommend this dealership to others. More

The overall experience at Mungenast Lexus of St Louis was superior to any dealership we had previously visited. The staff are all very knowledgeable, friendly and really took their time to explain everthing superior to any dealership we had previously visited. The staff are all very knowledgeable, friendly and really took their time to explain everthing and answer all of our questions. The professionalism that was displayed by EVERY employee we encountered was exemplory, but in particular - Afton Fendelman, greeted us warmly and enthustastically went over all of the features of our pre-owned certified car, Dennis Wyland, Master Certified Pre-Owned Sales Consultant showed us each car we were interested in really listened to what we were looking for and found the perfect match, last - but not least, Mike Baek, Financial Services Manager went above and beyond the call of duty, staying late to finish up our paperwork and we really enjoyed getting to know him in the process. All 3 staff members were very personable. Did I mention that the overall experience was exceptional?! In summary, we looked at 4 other dealerships that had similar cars (both in price and features), honestly the difference was the employees at Mungenast - we didn't purchase the least expensive car we saw, but we certainly did buy from the best. WE WILL BE BACK! More