Mungenast Lexus of St. Louis

The entire experience was positive from walking into the showroom through delivery of the car. The professionalism and respect shown to educated consumers was appreciated. We would highly recommend this de showroom through delivery of the car. The professionalism and respect shown to educated consumers was appreciated. We would highly recommend this dealership to others. More

The overall experience at Mungenast Lexus of St Louis was superior to any dealership we had previously visited. The staff are all very knowledgeable, friendly and really took their time to explain everthing superior to any dealership we had previously visited. The staff are all very knowledgeable, friendly and really took their time to explain everthing and answer all of our questions. The professionalism that was displayed by EVERY employee we encountered was exemplory, but in particular - Afton Fendelman, greeted us warmly and enthustastically went over all of the features of our pre-owned certified car, Dennis Wyland, Master Certified Pre-Owned Sales Consultant showed us each car we were interested in really listened to what we were looking for and found the perfect match, last - but not least, Mike Baek, Financial Services Manager went above and beyond the call of duty, staying late to finish up our paperwork and we really enjoyed getting to know him in the process. All 3 staff members were very personable. Did I mention that the overall experience was exceptional?! In summary, we looked at 4 other dealerships that had similar cars (both in price and features), honestly the difference was the employees at Mungenast - we didn't purchase the least expensive car we saw, but we certainly did buy from the best. WE WILL BE BACK! More

We never had such a great experience with buying a new vehicle. Alex was great and it was the easiest to get the price we agreed to. Mike got us the best rate possible. Alicia was very informative with vehicle. Alex was great and it was the easiest to get the price we agreed to. Mike got us the best rate possible. Alicia was very informative with walking us through the vehicle and its options. This was the best experience ever buying a vehicle!! I truely beleive we will purchase from here again and recommend it to everyone. More

I found Nate Hopson to be a friendly, knowledlable and helpful salesman. One of the things that I appreciated was the fact that he was not "pushy." I also appreciated the warm atmosphere of surroundings i helpful salesman. One of the things that I appreciated was the fact that he was not "pushy." I also appreciated the warm atmosphere of surroundings in the dealership. I would not hesitate recommending Mungenast and Nate Hopson. More

This dealership and it's employee's are the BEST! I am a long time customer of Lexus of St. Louis and will continue to shop at this dealership and do business with Nate Hopson. I've bought several cars fro long time customer of Lexus of St. Louis and will continue to shop at this dealership and do business with Nate Hopson. I've bought several cars from Nate and each time I am "wowed" by his professionalism. I recently took delivery of a new IS350C and it was a great experience due to the Nate's expertise and his attention to the customer's expectations. Alicia did a great job reviewing features of the auto and Mike made the paperwork process, quick, efficient and informative. As long as I am buying Lexus you can be assured I will continually return to this dealership due to their people and phenomenal customer service! More

I purchased a new 2013 GS from this dealer (my eigth Lexus). The process was unusual because the salesman left and the sales manager came in without him and said "lets make a deal." This was more like Lexus). The process was unusual because the salesman left and the sales manager came in without him and said "lets make a deal." This was more like an American dealer than any other Lexus experience. That said, they were courteous and the delivery process was flawless. There service area is first class. i would recommend others use this dealer in St. Louis. More

This is the second Lexus I have purchased from Mungenast Lexus, and the buying experience was extremely enjoyable. Having called Nate Hopson at the suggestion of a Gary Halls, a neighbor of mine, I found N Lexus, and the buying experience was extremely enjoyable. Having called Nate Hopson at the suggestion of a Gary Halls, a neighbor of mine, I found Nate to be completely professional, courteous, and very knowledgeable. He had the pre-owned car ready for us to look at and drive, patiently answered our many questions, and then worked with us in a non-pressured way to structure the deal. Other dealerships rely on evasive negotiating tactics, questionable claims about their cars, and pitting buyers against each other. The Mungenast team, in sharp contrast, treats customers like partners and truly works in a way that everyone is satisfied when the process in completed. We also met with Mike Baek and Afton Fendelman as we made plans to take the car. Mike is by far the most professional financial manager I have ever met in an auto dealership, and you are fortunate to have him on board. He too was the complete professional as he carefully explained the financial arrangements, and I really enjoyed working with him. Afton carefully went through the intricacies of the LS460, taking extra time to make sure we understood the amazing features of this car, and offered to extend that assistance any time we needed. She too is a delight to work with and represents your company very well. I'm sure you know that most of us consumers do not have a very high opinion of auto dealerships. So many of them fully earn the reputation they carry by using high-pressured sales tactics, making questionable service recommendations, and in general treating customers like peons. Your company is completely different with its professional staff, terrific new building, and super-friendly environment. I congratulate you all for being at the top of the list and encourage you to continue offering the fine level of overall service for which you are known. More

It was an absolute pleasure doing business with Becky Kroupa and Don Vannatta. St. Louis Lexus has exceeded my expectations in every aspect, prior to and after the sale. Becky was wonderful to work with Kroupa and Don Vannatta. St. Louis Lexus has exceeded my expectations in every aspect, prior to and after the sale. Becky was wonderful to work with and ensured a flawless delivery of my vehicle. She is extremely knowledgeable about the Lexus brand, vehicle features and incentives. Becky focuses on the customers wants and needs and does not pressure or oversell unwanted options and accessories. Don Vannatta was excellent to work with when negotiating the value of the trade and the selling price of the new vehicle. If you are in the market for a new or used vehicle, I highly recommend visiting St. Louis Lexus and Becky Kroupa. This was the most pleasurable car buying experience and I couldn’t be happier with the purchase. It was a pleasure to do business with Becky and I will certainly return to St. Louis Lexus and Becky Kroupa for all my future vehicle needs. Thanks again Becky and Don. More

My partner and I have purchased three cars through the dealership in the past year or so and have had great service. Becky Kroupa has went above and beyond making us feel comfortable with our purchases a dealership in the past year or so and have had great service. Becky Kroupa has went above and beyond making us feel comfortable with our purchases and welcome to stop in at any time. Don Vannatta also does everything in his power to make sure the customer is help and happy. We have not had any issues that weren't immediately rectified and I would reccommend this dealership for new and used vehicles to anyone. More

On Saturday, my daughters and I were shopping for my next SUV. I now have an RX300 and will soon be looking for a new one. Although I love my RX, I thought I should look at other luxury SUVs before going to SUV. I now have an RX300 and will soon be looking for a new one. Although I love my RX, I thought I should look at other luxury SUVs before going to see our favorite salesman Nate. I shopped Cadillac and then BMW, Suntrup on Manchester. My experience there was unbelievable. We were ignored during our 15 minute stay. In fact, a salesman literally STROLLED past us twice. (I suppose he thought we might shoplift a car!)He did not even say hello. When we decided to leave, my daughter asked the receptionist to see the sales manager; Her response was "WHY?" Then when the sales manager was summoned, his response was "I don't need to be lectured." We no longer wondered why Suntrup has so much inventory that there are nearly no places for customers to park! As we drove up to Mungenast, I told my daughters to expect an entirely different experience; my husband and I own two Munganast Lexuses already. First of all, the building is beautiful. Congratulations! Second, we were greeted the moment we opened the door by a love young woman who asked how to help, called for Nate, and offered us refreshments. Then, while we waited a few minutes for Nate who was with another customer, she answered some questions and listened to our diatribe about Suntrup. She was lovely. Nate came promptly, knew who I was, remembered details about our family, and our cars. He is absolutely wonderful, took us for a test drive, driving first to allay my fears, and then guided my driving experience to show me the features of the new model. He is our salesman! We can't praise his professionalism and his warmth enough. When we returned, Nate introduced us to his manager who also was very personable and understood our awful experience with Suntrup. We are loyal Mungenast customers because of the quality of the care and respect that your employees show customers. Your building itself demonstrates that you want us feel special and appreciated. The service center waiting areas are amazing!Our first purchase was in 2002; we have NEVER had a complaint or been disappointed. Thank you. More