Mungenast Lexus of St. Louis

After purchasing a new RX350 from Becky Kroupa in November of 2011, I was confident that she would again deliver the perfect purchasing experience when I choose to order my 2013 IS350. Becky again ex November of 2011, I was confident that she would again deliver the perfect purchasing experience when I choose to order my 2013 IS350. Becky again exceeded all expectations with the special order process and delivery of my vehicle. Becky went above and beyond to notify of changes in production dates and shipping dates. I couldn’t have asked for a better purchasing experience with a special order vehicle. Rather than the high pressure sales tactics used by some dealers in the industry, Becky Kroupa listens and ensures her clients wants and needs are fulfilled when purchasing a vehicle. Becky is extremely knowledgeable and enthusiastic about the Lexus brand, paired with her no pressure sales approach; Becky makes purchasing a vehicle a enjoyable experience. Rather than pressuring to sell an in stock vehicle, Becky encouraged me to place a special order to get the vehicle I wanted and explained the timeframe for the special order process. I couldn’t be more ecstatic about my purchase and the dedication and patience of Becky throughout the process and ensuring my vehicle was delivered as asked. Becky and Don were more than fair on price of my trade and the price of the new vehicle. This purchase was the 7th new vehicle purchased from Mungenast dealerships, which speaks volumes of the dedicated and professional staff working for the Mungenast Automotive Family. I encourage anyone considering purchasing a new or used vehicle, and looking for a truly rewarding experience, to stop in or call Becky Kroupa. I look forward to returning to Mungenast Lexus and to Becky for all my future vehicle needs. Thank you again Becky and Don, I absolutely love my IS. More

I had to buy a new car in a very short amount of time and in an unexpected way. What could have been a very stressful, overwhelming experience was, instead, amazing! Becky Kroupa was wonderful from the mome in an unexpected way. What could have been a very stressful, overwhelming experience was, instead, amazing! Becky Kroupa was wonderful from the moment that I met her. She is personable, friendly and down to earth, which is extremely important to me. She knew how stressed that I was and worked so hard to make this car buying experience easy without pressuring me. BJ and Jason in the service department spent so much time with me, explaining what was wrong with my previous car. They explained it in terms that I understood and made sure that I understood. Alicia was friendly, spent plenty of time with me and showed me all the features of my new car. Thanks! Mike in finance worked with me to get the best rate possible, explained every single paper I signed and talked to my Dad on the phone with additional questions that I had about an extended warranty. He spent lots of time with me! The whole experience at Mungenast Lexus was outstanding! I highly recommend every part of this dealership! Thanks so much Becky, Alicia, BJ, Jason and Mike! I greatly appreciate all of you! Kelly Harris More

I just purchased a brand new car and my sales person, Alex Grant, was incredible. It took me four trips to the dealer, many test drives, and a lot of number crunching on my end. Alex was patient, avai Alex Grant, was incredible. It took me four trips to the dealer, many test drives, and a lot of number crunching on my end. Alex was patient, available, always friendly, and made the process a pleasurable one. He never pressured me and always answered all of my questions. He has such a vast knowledge of all of the cars both new and used that he was even able to compare features and changes for me. This is actually the 6th car I have purchased from Alex and I would not use any other sales person. He is interested in your needs and where you are at. He does everything he can to make the deal work so you can have what you want. Yet, he never pressures you. I have always gotten a fair value for my trade in. Alex made this an amazing experience. More

I brought my GX470 into Mungenast Lexus because the "Check Engine Light" came on. After 45 minutes of waiting, David Cordner informed me that the following things needed to replaced: - Charcoal can "Check Engine Light" came on. After 45 minutes of waiting, David Cordner informed me that the following things needed to replaced: - Charcoal canister $580.00 plus 2 hours of labor @$140/hr. - The Battery $160.00 - The gas cap $35.00 (!) - The interior cabin filter $50.00 I told Mr. Cordner I would think about it. He replied, "There is no way your car will pass emmissions until you have us replace the charcoal canister." Bottom line, I took my vehicle to a state inspection garage the next day and it past the emmissions test! The battery was fine with an 80% charge. I had replaced the cabin filter a month ago and have the receipt. Obviously it did not need to be replaced. And, oh ya, the gas cap works perfectly......! Beware of this dealership. Very unprofessional and deceptive, possible fraudulent business practices. * GET A SECOND OPINION* More

A great experience all around with all three Mike Baek, Becky Kroupa, and Alicia Botsch. They were extremely professional, helpful, friendly, but most of all not pushy. Customer Service was their main prio Becky Kroupa, and Alicia Botsch. They were extremely professional, helpful, friendly, but most of all not pushy. Customer Service was their main priority and not trying to oversell you. Honesty which is important to me rated high as well. The superior product along with their professionalism made this a fantastic buy. Let's face it, "you get what you pay for." If you do your homework you will realize that you won't go wrong with the product, service, or the three above professionals. Extremely satisfied customer, Carlos Carter More

The experience I had with Becky was easy and stress free. She took the process of buying a car, which has typically been a hassle for me, and simplified everything. She listened to everything I said and qu She took the process of buying a car, which has typically been a hassle for me, and simplified everything. She listened to everything I said and quickly found the perfect car for me. I will absolutely return to Becky for my next vehicle purchase. More

I earned a Lexus Bonus with my company this past fall. When I contacted Becky Kroupa my family was in the process of moving from St. Louis to Cincinnati and I wanted to make a decision before the move. Be When I contacted Becky Kroupa my family was in the process of moving from St. Louis to Cincinnati and I wanted to make a decision before the move. Becky stayed in constant communication with me, which I appreciate as a sales professional. Becky earned my business after our first phone conversation. She was very thorough in getting to know my needs and wants for my new Lexus. She is so personable and fun, making my car buying experience a pure pleasure! I highly recommend Becky Kroupa and will send all of my team Lexus Bonus earners to her! Becky is a great example of a positive car purchase experience!! Thank you Becky! I absolutely love my car!! More

My parents purchased a 2012 Lexus LS-460L last month from Mungenast Lexus of St. Louis, located in Manchester, Missouri. Their Sales & Leasing Consultant, Mr. Nate Hopson, handled this sale in a very profess Mungenast Lexus of St. Louis, located in Manchester, Missouri. Their Sales & Leasing Consultant, Mr. Nate Hopson, handled this sale in a very professional, friendly and pressure free manner. This dealership, through Mr. Hopson, provided my parents with a truly outstanding sales experience. Mr. Hopson provided excellent customer service during the acquisition and delivery processes. After the delivery, he followed-up with my parents to ensure that they were happy with their purchase. My parents were very happy with the options offered in this automobile. We will definitely refer our friends and family members to this dealership and to this Sales Consultant. In addition, Mr. Don Vannatta, the Sales Manager was also very helpful in ensuring that my parents were well informed about the Lexus product and that they were satisfied with their buying decision. Mr. Nate Hopson and Mr. Don Vannatta, provided world class customer service. More

We had a great experience with St. Charles Automotive. Everything from making the offer to processing the financing went smoothly. They responded to questions with ease and were willing to help us in any Everything from making the offer to processing the financing went smoothly. They responded to questions with ease and were willing to help us in any way they could. More

As a women in general I have had bad experiences when going to dealerships you feel like you don't get the same respect as a man when buying a car. I feel they figure you don't know so they try to pull t going to dealerships you feel like you don't get the same respect as a man when buying a car. I feel they figure you don't know so they try to pull the wool over your head. I had an entirely different experience for once when I looked on Mungenast web site and read reviews about Becky Kroupa she was nothing but honest and you can tell when people are just trying to make a sell and don't have your best interest at hand. She is very down to earth and will try to help you get the best deal not just try to make a sell. I would recommend her when purchasing your next Lexus. More