Mungenast Lexus of St. Louis

The employees at this dealership were very helpful and attentive. I live 3 hours from St. Louis and decided to purchase a Lexus at 5:00 in the afternoon on a Friday. We arrived at the dealership at 8:50 attentive. I live 3 hours from St. Louis and decided to purchase a Lexus at 5:00 in the afternoon on a Friday. We arrived at the dealership at 8:50 and they were supposed to close at 9:00. The employees we were working with stayed until after 10:00 on a Friday night in order to help us complete the purchase. I sure we were putting them out but their friendliness and helpfulness never waivered! They were FABULOUS!!! More

Excellent, Excellent, Excellent ~ from beginning contact (via internet sale/email) through completion of purchase! Outstanding facility and customer service!!! We traveled 3 hours to this dealership, and we (via internet sale/email) through completion of purchase! Outstanding facility and customer service!!! We traveled 3 hours to this dealership, and we would do it again! More

I had originally worked with Plaza Lexus to purchase an ES 300h but did not like the service I was being given (or lack there of) I decided to call Mungenast Lexus and was connected with Becky Kroupa. Sh ES 300h but did not like the service I was being given (or lack there of) I decided to call Mungenast Lexus and was connected with Becky Kroupa. She did an amazing job!! She was professional, knowledgable, personable and motivated for me to spend my money at their dealership. We completed the entire deal over the phone to include having a car shipped to their location for us to pick up. We visited the dealership only to pickup the vehicle. The dealership is much newer and cleaner than Plaza. The people did a great job walking us through the process. My only regret is we did not go to Mungenast Lexus first!! More

Easily the best experience I have had buying a car. From the sales representative to the finance manager to the delivery specialist, everyone was professional and friendly. the sales representative to the finance manager to the delivery specialist, everyone was professional and friendly. More

Nate Hopson from Mungenast Lexus does it again. 3rd car purchased from Mungenast family and second from Nate. Went in a few weeks ago and we were too far apart so didn't get the deal done. But Nate calle purchased from Mungenast family and second from Nate. Went in a few weeks ago and we were too far apart so didn't get the deal done. But Nate called and said let's give it another try. He did not know that the night before I visited competitor and all but had deal done as they were willing to get closer to my trade in request but I went back to Mungenast b/c it was Nate. He is always honest, no BS. Sat down and revisited the numbers and he went to his manager and came back with the deal done. And I never even brought up the offer from the competitor, which was actually slightly better. I appreciate that Nate really goes the extra mile for his customers AND that Mungenast truly appreciates loyal customers and is willing to go a bit further for them. That is why I bought from Nate and Mungenast. I know when the time comes for my next vehicle purchase my first stop will be Nate again. Thanks Nate. More

Mike Oshea was so patient, understand, and professional when I bought my car and then decided it wasn't what I wanted. We worked hard finding me a new car, getting it delivered to the site, getting all th when I bought my car and then decided it wasn't what I wanted. We worked hard finding me a new car, getting it delivered to the site, getting all the work done I had wanted, and then having it ready for me the day I wanted it. He even came to North County to resign the paperwork on the second car. In my eyes, he went above and beyond to get me in the car that made me happy. I was overjoyed when i saw the car and am the happiest I have ever been buying a car. It is so beautiful. He was positive, professional, and informative throughout the whole expereience. I am so happy I went to Munganast. More

Drove to St Louis just to look at different vehicles, wasn't really looking to buy. We were pleasantly surprised by the knowledge, professionalism, and overall good attitude of this salesman and the dea wasn't really looking to buy. We were pleasantly surprised by the knowledge, professionalism, and overall good attitude of this salesman and the dealership. Nate was very easy to work with and we will recommend him to our friends and family. More

My wife and I were once again spoiled with the same professionalsim and courteous staff at Dave Mungenast Lexus in June 2013, when were came to replace our first Lexus RX SUV that we purchased there professionalsim and courteous staff at Dave Mungenast Lexus in June 2013, when were came to replace our first Lexus RX SUV that we purchased there in 1999. Our salesman, Nate Hopson as he did in 1999, made the whole process smooth and made the experince a treat for us as he had done in 1999. He was unusually professional and helpful to be sure we got what we wanted (color, accessories, and financing). He and the staff gave us appointment times that were convenient for us and never failed to be on time for the date set. The entire process was a pleasant one and completed in two visits, including the knowledgable young lady, Alicia, who gave us the final detailed lecture before we drove the new car home. Mr. Ray Mungenast himself, was there and seemed justifiably proud of his efficient and friendly organization. Thank you again. We were pleased with the entire process. Nate has many of our clients and we will continue to refer friends and family to him. Dr. and Mrs. Lester Reese More

i totally enjoy my lexus and have no problems with it, my problem is the misleading i was given with your promotional coupon program. you are told your getting 9-50.00 coupons to use (ANY WAY YOU WOULD LIKE problem is the misleading i was given with your promotional coupon program. you are told your getting 9-50.00 coupons to use (ANY WAY YOU WOULD LIKE)well later you find out you are only alllowed one at a time and you only can use them for service not for car assor cleaning materials ect.i feel that any serivce i would have done is still money out of my pocket.like i said i love my lexus but this has really put a bad taste towards mungenast. thank you for listening john patrico More

I purchased a pre-owned Hyundai Genesis from Mike O'Shea this weekend (Mike is an outstanding representative of the dealership). His customer service and attention to detail were excellent. I trave O'Shea this weekend (Mike is an outstanding representative of the dealership). His customer service and attention to detail were excellent. I travelled from Atlanta to inspect and potentially purchase this car based on his detailed description of the car and his answers to my in-depth questions. Also important to my decision to make the trip were his confidence in his answers to my questions over the phone, the excellent photos their photographer took of the car, the dealership's excellent on-line reputation, the well-known high service standards of most Lexus dealerships and of course a very fair price. Upon arrival (thank you for the ride from the airport) and inspection, I realized Mike had done a great job of describing the car to me. The car was nicely cleaned and waiting for me inside so that I could review it in great detail. Then, after a test drive, the paperwork process was quick and painless. Mike Baek also did a nice job of making that process expedient as well, while never feeling rushed. All in all, just a very nice experience. From a reasonable asking price to simple and honest price negotiation to taking the extra step to make the process easy and quick, knowing I had a 575 mile return trip ahead of me made this my best-ever automobile dealer experience. While they are a long way from my home in Atlanta, if I am ever in the market for a Lexus, I will certainly consider another purchase from Mungenast Lexus. More