Mungenast Lexus of St. Louis

Great experience This is the second new car purchase from this dealership, I worked with Nate Hopson, great person to work with. I will recommend to a friend, This is the second new car purchase from this dealership, I worked with Nate Hopson, great person to work with. I will recommend to a friend, More

Easy Process We worked with Steve and were incredibly pleased with the whole car buying process with him. He wasn't pushy at all, and was always kind, respectful We worked with Steve and were incredibly pleased with the whole car buying process with him. He wasn't pushy at all, and was always kind, respectful and friendly. He made the process quick, which was nice as we were trying to keep a 2 year old entertained throughout the finalization. While Steve provided excellent customer service, we were a little surprised at the change when it came time for us to work with the finances associate. We worked with Joel in finance who wasn't friendly at all, and seemed put out to even be processing our financial part of the deal. As soon we we walked in, he rudely stated he didn't agree with our financial decisions regarding the car. We stuck with it, and when we weren't interested in any extended warranty, he barely spoke two words to us while we were in his office, almost to the point of it being uncomfortable. Not great customer service in my opinion-I definitely expected better. Despite this, overall, we had a really great experience with Steve and I would recommend him to anyone I knew wanting to buy a car. More

Awesome experience From the time we walked through the door, everyone was amazing and professional. Matt was probably the best salesperson I have ever experienced! Thank From the time we walked through the door, everyone was amazing and professional. Matt was probably the best salesperson I have ever experienced! Thank you... More

Wonderful experience buying GX460 We had a wonderful experience this week buying our new GX460. Nate Hopson was a pleasure to deal with: truly an honest, no-pressure style and he work We had a wonderful experience this week buying our new GX460. Nate Hopson was a pleasure to deal with: truly an honest, no-pressure style and he worked hard to get us exactly the vehicle we were looking for. From start to finish, it was the best car buying experience we've had and we wouldn't hesitate to recommend Mungenast to our friends. More

Great experience Nate sole us our first RX 350 and had a great experience so we went back to see him for our second. He was great to work with, worked very hard to get Nate sole us our first RX 350 and had a great experience so we went back to see him for our second. He was great to work with, worked very hard to get us a great deal, no pushy sales tactics, extremely knowledgeable and helpful. He even put a bow on the new car for my birthday! Also working with Mike in finance for the second time was awesome. Donna did a great job going over all of the new car details. More

Worth flying across the country for Flew from Austin to St Louis to pick up a used car they had posted. Kris was extremely open, helpful, and professional throughout the process, even co Flew from Austin to St Louis to pick up a used car they had posted. Kris was extremely open, helpful, and professional throughout the process, even coming to pick me up from the airport. Everyone from sales to finance was a pleasure to work with. If I end up looking for a new Lexus in the future, I will happily fly out again just to work with this team. Thank you! More

Best Experience Yet From start to finish this was the best purchasing experience that I've been through. I had no clue what I had wanted when I stepped foot onto the lot From start to finish this was the best purchasing experience that I've been through. I had no clue what I had wanted when I stepped foot onto the lot and had a million questions. Brendan Laaksonen was patient with me and answered everything I threw at him bumper to bumper. I originally walked away unimpressed with the stereo of the car, but when I came back, Brendan made sure to fix the issue and show me the true experience. Matt Viero worked diligently to get me the price to match other dealers. That guy saved me a 500+ mile trip. He also worked past business hours to make sure I had an awesome car to drive on a beautiful weekend. Mike Baek was outstanding. He made sure to explain every detail of financing the car. Even after store closing, he was patient and helped me look at every option available. I hated having them stay so late but their hard work allowed me to take a gorgeous new car on a trip for my wife's birthday. Thanks for helping me score some big points Mike! We'll definitely be including Mungenast first on our list when we make our next car purchase. More

Repeat Customer and Why We leased our 2013 RX 350 from Nate who had been referred to us by family. Since our lease was about to expire and Nate had kept in touch we decided t We leased our 2013 RX 350 from Nate who had been referred to us by family. Since our lease was about to expire and Nate had kept in touch we decided to look at another RX 350. As before Nate was excellent. We told him we were just looking to start and he said if we see something we like just let him know. No pressure, no following us around. We found 3 and Nate lined them up and pointed out subtle differences and dealer add ons with each vehicle. Having made what we thought was our choice we saw one in the showroom we really liked. Nate pointed out the special dealer add ons on the showroom model. He then proceeded to go to bat for us and got us a tremendous deal on the showroom model. Nate Hopson is the best. Very friendly, knowledgeable, and professional. A great asset to the dealership. Mike in finance and Donna in delivery were also great. All in all made experience enjoyable- Chic and Donna More

First Class Dealership This is our first purchase from Mungenast as we just recently moved to Missouri. This is the 5th Lexus that we have purchased and this was the best ca This is our first purchase from Mungenast as we just recently moved to Missouri. This is the 5th Lexus that we have purchased and this was the best car buying experience we have ever had in our forty years of purchasing cars. Mike, Ted and Morgan were outstanding. If Toyota Motor Co. were ever to ask for my advise, I would tell them that they should use Mungenast as the blue print that every Lexus dealer should strive to emulate. In particular, Mike Baek, the Financial Service Manager, was very professional and articulate in explaining every detail of our purchase to us. Based on our experience with Mike, we will be a repeat customer for life regardless of where we may live at the time. In addition, Ted Johnlikes was our Sales Representative. Our first exposure to Mungenast was via a phone call with Ted. Ted was the consummate professional and took great pride in explaining to us all the advantages and perks that Mungenast had to offer. At the conclusion of our call, we knew that Mungenast was where we wanted to do business. Our other contact was Morgan. She did an excellent job in explaining all the options that we had on our car and provided us with a thorough understanding as to how to use these options. In summary, my wife and I would like to thank Mike, Ted, Morgan and the Mungenast family for the most enjoyable and hassle free Lexus car buying process that we have ever experienced. More

Great Place to buy a Lexus Great dealership, we have purchased 3 cars from Becky in the past year and a half, and there is a reason we keep going back to her. Highly recommend. Great dealership, we have purchased 3 cars from Becky in the past year and a half, and there is a reason we keep going back to her. Highly recommend. More