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Mungenast Lexus of St. Louis

Manchester, MO

4.9
881 Reviews
Mungenast Lexus of St. Louis is a locally owned and family-run dealership that provides St. Louis with new Lexus and L/Certified Pre-Owned Lexus vehicles. Our service center offers exceptional auto repairs and services on all makes and models while our clients take advantage of our luxurious customer lounges. Our goal is to treat you like you would want to be treated. We also want to create the finest automobile ownership experience you can imagine. We believe that's why we've won the Elite of Lexus award 25 times. If you allow us to be your St. Louis Lexus dealership and service center, you will experience the finest automobile in the world as well as the finest service. "Lexus makes the car. Mungenast makes the difference."
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13700 Manchester Road

Manchester, MO

63011

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Showing 881 reviews

March 28, 2022

First interaction with Mungenast Lexus moving from a Toyota 4Runner to a Lexus GX460. Great service and support along the way. Definitely recommend. More

by Mike J.
Recommend Dealer
Yes
Employees Worked With
Nate Hopson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Mungenast Lexus of St. Louis responded

Thank you for the excellent review, Mike! We are glad that the team was helpful and scored you an awesome Lexus GX 460, we appreciate it, and we'll see you again soon.

March 28, 2022

Met with Nate Hopson on Friday, March 25, 2022. ... Had a great experience with the entire team at the location. LOVE THEM!!!! More

by jlhand01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Hopson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bric Flint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Cloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Mungenast Lexus of St. Louis responded

Thank you for sharing your love for Nate and the Mungenast Lexus of xx. Louis team! It was our pleasure to help you find the perfect vehicle, and we hope it exceeds all your expectations!

March 26, 2022

Smooth and efficient, helped us every step of the way. Kind with every interaction. Thankful for his help along the way. More

by Animakaio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Hopson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bric Flint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer O’Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2022 -

Mungenast Lexus of St. Louis responded

What a kind review! Our team truly enjoys assisting you with your automotive needs and doing all we can to make your visits seamless. Thank you for your support for Mungenast Lexus Of xx. Louis, and we wish you safe travels on the road ahead!

March 22, 2022

Before I purchased my 2015 Lexus ES350 I asked about the hood because it looked like paint issues in the picture to me and sales person told me nothing alarming that i know of. Every day it gets worse and n More

by Jessib_4599
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Medlin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2022 -

Mungenast Lexus of St. Louis responded

I'm very sorry that you have had a frustrating experience. We take customer satisfaction seriously and I apologize that you've had trouble resolving your concerns. For clarification, we offered to trade you out of the vehicle you purchased a year ago. Unfortunately, we are unable to come to a deal that works for both parties with the vehicles we currently have available. Due to damage your vehicle has incurred since purchase, we are also unable to provide a paint job that looks high-quality. Would you please contact me directly? I would like to speak with you about this further. Thank you, John Uglow - Sales Manager - johnuglow@mungenast.com

March 19, 2022

We are first time purchasers at Mungenast Lexus, purchases a used RX 350. Our experience was best of any prior purchases at car dealerships. Ellie, the online specialist, made sure we were provided More

by jimsteitz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Miller, Ellie Walsch, Mark Herwitz
Mar 21, 2022 -

Mungenast Lexus of St. Louis responded

Thank you for the great review! We are so glad to hear that you found the right vehicle working with Ellie, Mark, Bob, and the team. Drive safely in your new Lexus RX 350, and congratulations! We hope to see you back at Mungenast Lexus Of St. Louis for your first oil change!

March 15, 2022

Our new GX460 was the 6th new Lexus we have purchased from Mungenast Lexus over the past 25 years..... and all from Jeff Johnson. That should speak for itself. More

by plwashburn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Brockmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherry Overhoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Mungenast Lexus of St. Louis responded

Thank you for the feedback. We are glad that our team got you your newest Lexus! We hope you enjoy your GX 460, thank you for choosing Mungenast Lexus Of St. Louis!

March 14, 2022

I’ve purchased and leased many many cars over the years and this was a fast and easy transaction! However, I was slightly disappointed as this is the FIRST and only dealership that let me drive off the lo More

by Ed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bric Flint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Herwitz
Mar 14, 2022 -

Mungenast Lexus of St. Louis responded

Ed- thank you for taking the time to leave a review. I'm sorry that you are frustrated that our team didn't fill your tank with gas. We strive to make things convenient for our customers, and it's clear we let you down. I'll share this feedback with the team so that we can continue improving moving forward. Let us know if there's anything else we can do for you. Thank you, Tony Galibert - General Sales Manager - 314-822-7681

March 14, 2022

Nate and Susan went the extra mile to get the RX 350 that I wanted given that everyone has inventory issues right now. The technical guy was so patient and nice. He went over everything and answered my q More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Hopson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Brockmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bric Flint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : So sorry, I can't remember the technical fellow's name, but he was great. So nice and patient.
Mar 14, 2022 -

Mungenast Lexus of St. Louis responded

Mary, thank you for the great review! We are so glad to hear that Nate and Susan delivered such an outstanding purchase experience. We will be sure to pass on the kind feedback to them. Drive safely in your new Lexus RX 350, and we hope to see you back again at Mungenast Lexus Of xx. Louis!

March 08, 2022

The service I received at Mungenast Lexus of St. Louis has been free of pressure but full of attention to my requests, cooperation and excellence in delivery. The entire interaction with Mungenast, More

by Zoeysmimi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Hopson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2022 -

Mungenast Lexus of St. Louis responded

Zoey, I assure you the pleasure is all ours! Thank you for taking the time to share how positive Nate's attentive, informative, and pressure-free care made your experience. We genuinely want the best for our guests at Mungenast Lexus Of xx. Louis, and we're so glad to hear it shows. We're grateful that your search led you to our dealership, and we hope your new vehicle is a joy to drive!

March 07, 2022

We have bought many vehicles over the years, and this was the best and easiest experience that we've ever had. We met our sales rep Nate Hopson a couple of years ago and he remembered us when I called to se More

by lpsd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Hopson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Mungenast Lexus of St. Louis responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Nate and the Mungenast Lexus Of xx. Louis team. We appreciate your support and will be sure to pass on the kind words. Safe travels!

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