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Mungenast Lexus of St. Louis

Manchester, MO

4.9
897 Reviews
Mungenast Lexus of St. Louis is a locally owned and family-run dealership that provides St. Louis with new Lexus and L/Certified Pre-Owned Lexus vehicles. Our service center offers exceptional auto repairs and services on all makes and models while our clients take advantage of our luxurious customer lounges. Our goal is to treat you like you would want to be treated. We also want to create the finest automobile ownership experience you can imagine. We believe that's why we've won the Elite of Lexus award 25 times. If you allow us to be your St. Louis Lexus dealership and service center, you will experience the finest automobile in the world as well as the finest service. "Lexus makes the car. Mungenast makes the difference."
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13700 Manchester Road

Manchester, MO

63011

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Showing 897 reviews

December 09, 2022

I had an appointment and it took too long to get a new key. I was told a price and payed it the when I got there then a additional fee was added, More

by Jwiethop1325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hardesty
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Mungenast Lexus of St. Louis responded

I am so sorry to hear that your appointment took longer than anticipated and that the price was higher than expected. Our goal is to provide timely care as well as quality products at a fair cost, and it's disappointing to see that we've left the wrong impression. I'd like to step in and see if I can help clear up any confusion regarding payment and improve your experience. If you are willing, please consider giving me a call. Thank you, Mike Schmidt - Parts Manager - 314-822-7681

December 07, 2022

Great experience, I totaled my current car and all teams were so helpful in waiting for insurance, and showing me new models! They kept my totaled car for me on their lot as insurance was pending. More

by bqhwd5
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kyle Blake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bric Flint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer O’Brien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Johnson- Collision Manager
Dec 08, 2022 -

Mungenast Lexus of St. Louis responded

We are pleased to hear about your positive experience here at Mungenast Lexus of xx. Louis. We take pride in our staff providing the best customer service in the most efficient manner. We thank you for your business and hope to see you in the future!

November 23, 2022

I really enjoyed the car buying experience at Mungenast Lexus. Spencer our salesman was knowledgeable about the car we were looking at. Spencer was very friendly and helpful through the whole process. T More

by Antrainer4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Laaksonen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer O’Brien
Nov 23, 2022 -

Mungenast Lexus of St. Louis responded

Thank you for choosing Mungenast Lexus of St. Louis to trust with your business! We are thrilled that Spencer delivered a five-star buying experience and ensured you were 100% satisfied. Congrats on the new ride!

November 16, 2022

Service was thorough and excellent as it is every time I bring my car in. Thank you Adam and the rest of the Mungenast team! More

by Bryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Cordner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Blake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Murphy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bric Flint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Fogerty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Cloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emmanuel Alcasabas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherry Overhoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2022 -

Mungenast Lexus of St. Louis responded

Bryan, thank you for the great review! We are so glad to hear that you had a successful experience working with Adam and the Mungenast Lexus of xx. Louis team. Drive safely, and we hope to see you back again down the road!

November 15, 2022

It was a great experience. Everyone from sales to finance to specialist training made the experience easy. More

by pholtz1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Hopson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Mungenast Lexus of St. Louis responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Mungenast Lexus of xx. Louis team. Drive safely, and we hope to see you back!

November 13, 2022

I had an excellent experience with the Mungenast team with the purchase of my ES 350 a year ago! With each service visit my experience has been excellent as well. I would highly recommend them!!! More

by tsraife
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Susan Brockmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Cordner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Laaksonen
5.0
This rating includes all reviews, with more weight given to recent reviews.
B.J. Springett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Blake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Cloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Herwitz
Nov 14, 2022 -

Mungenast Lexus of St. Louis responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Mungenast Lexus of xx. Louis team. Drive safely in your Lexus ES 350, and we hope to see you back again down the road!

November 09, 2022

This was the 4th new car I have purchased from the Mungenast Family of dealerships. (Acura TL, Honda Accord EX, Honda Pilot). I also referred my mother-in-law who purchased her new Honda Accord as wel More

by jeffstreif
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emmanuel Alcasabas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherry Overhoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Miller (Finance)
Nov 09, 2022 -

Mungenast Lexus of St. Louis responded

Thank you for being a loyal customer of Mungenast Lexus of St. Louis! We are so happy your purchasing experiences have been nothing short of amazing. Safe travels!

October 30, 2022

Easy to schedule service. The team always takes the time and utmost care of my vehicle to service it properly. More

by StLRedbird74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cordner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Murphy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Cloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2022 -

Mungenast Lexus of St. Louis responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Mungenast Lexus of St. Louis team. Drive safely, and we hope to see you back again down the road!

October 29, 2022

I've been purchasing vehicles from this dealership since 2001. I cannot say enough great things about them. We all know the product is excellent but the customer service and professionalism is off the cha More

by jwtnstl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Hopson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Brockmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Laaksonen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherry Overhoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2022 -

Mungenast Lexus of St. Louis responded

Thank you for the great review! We are so glad to hear that you are confident in the Mungenast Lexus of xx. Louis team to get the job done. Drive safely, and we hope to see you back again down the road!

October 25, 2022

Nate, Brick, Susan and Skylar were excellent with their advice concerning our vehicle purchase. With supply chain issues, Lexus of St. Louis was able to deliver the model we wanted as scheduled. More

by fmjlackey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Hopson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Brockmeier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bric Flint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar Rhoads
Oct 25, 2022 -

Mungenast Lexus of St. Louis responded

It means so much to see your great review of the team! Thank you for choosing Mungenast Lexus of xx. Louis and for sharing your experience. Safe travels ahead!

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