Mungenast Lexus of St. Louis

Great service. Marty Laaksonen provided excellent advice about repairs New wheel was available in 1 day. Marty Laaksonen provided excellent advice about repairs New wheel was available in 1 day. More

Mike was very pleasant to deal with. There was no pressure to buy a vehicle. Made the car purchase process easy. There was no pressure to buy a vehicle. Made the car purchase process easy. More

The Service representative would not honor my warranty (the end of a .6 year extended warranty that I’ve never used) stating ‘someone’ installed an after market tire pressure sensor that failed. Weeks b (the end of a .6 year extended warranty that I’ve never used) stating ‘someone’ installed an after market tire pressure sensor that failed. Weeks before Dobbs agreed to assess why the tire pressure monitor failed after I purchased new tires at Dobbs, Dobbs, in good faith, purchased a new tire pressure sensor from Mungenast to fix the problem, at no charge to me; although it did not fix the issue. I took my Lexus back to Mungenast (second time to assess the tire pressure monitor; first time months earlier they claimed nothing wrong with it) in hopes Mungenast would figure the problem out. I just wanted the problem fixed, never agreed to or was aware of an after market part ‘someone’ installed. The Mungenast service representative acted suspicious, as though there was deception coming from me trying to milk a warranty that I spent thousands for, and have never used, when I purchased the car from Mungenast over 5 years ago, I spent $300.0 for the tire pressure sensor the Mungenast rep said may not even fix the problem, and that the warranty would not honor because ‘someone’ put an after market part on that failed—one that Dobbs reported came from Mungenast Lexus. I’ve had good experiences at Mungenast the past 5 years, but this one was a debacle. I did not appreciate the tone of the service rep, that repeatedly stated his 30 years of experience shuts down any debate about after market parts, when the vehicle owner should know to use Lexus manufacturer parts. Pretty insulting. More

Felt very comfortable from the first minute I walked in. Nate was very easygoing and wonderful to work with. Nate was very easygoing and wonderful to work with. More

Nate made my decision about which vehicle to purchase easy. I had to get a car quickly and he found one for me easy. I had to get a car quickly and he found one for me More

Nate was very optimistic in finding me a vehicle. Specifically, he located exactly what I was looking for color wise inside and out; such a beautiful vehicle. He is a phenomenal individual as well as Specifically, he located exactly what I was looking for color wise inside and out; such a beautiful vehicle. He is a phenomenal individual as well as sales man. Rob the finance guy was phenomenal as well, He took his time and explained all the information to me and made certain that I understood. Then, Sherry put the icing on the cake by explaining all buttons and aspects regarding the vehicle. Such a great buying experience with such pleasant, polite and well educated team. My buying experience was absolutely phenomenal. Thanks for the most Fabulous Mungenast Experience with a Team built on Excellence in Sales and Service! Thanks again! More

They are always very courtney and professional. The service is alway superior and professional and on time. The service is alway superior and professional and on time. More

Very pleasant to deal with. I did not feel pressure. However I though the dealership undervalued my trade in car. Mike was a pleasure to work with and would recommend him to I did not feel pressure. However I though the dealership undervalued my trade in car. Mike was a pleasure to work with and would recommend him to others. No pressure to buy. More

Mungenast Lexus was outstanding. I was treated professionally the whole way through the process. I was updated about time frame, they made the process very easy. I was treated professionally the whole way through the process. I was updated about time frame, they made the process very easy. More

Spencer was fantastic to work with. He helped me purchase a used Infiniti and was helpful and professional every step of the way. The entire process was very smooth and faster than I ex He helped me purchase a used Infiniti and was helpful and professional every step of the way. The entire process was very smooth and faster than I expected. Spencer and everyone else involved in the paperwork were great at communication and thoroughly answered all questions I had. This was my first time buying from Mungenast Lexus and I would gladly buy a car from here with Spencer again. More