Mullinax Ford of West Palm Beach - Service Center

Turned away for oil change I was given a free oil change coupon at Sunfest by south Florida Ford Association. I brought my 2012 Nissan pathfinder in and was told that the coupon I was given a free oil change coupon at Sunfest by south Florida Ford Association. I brought my 2012 Nissan pathfinder in and was told that the coupons were only meant for Ford owners though that is not what the offer said. I was told they would honor the coupon but I would have to leave the car there and it may be a day or two before they receive the "parts" aka an oil filter. I was also told making an appointment wouldn't make a difference because they won't order parts for a vehicle that isn't physically on site. I left dissatisfied and I went to Wayne Akres Ford with the same coupon and was told no problem if the oil change is not done within an hour my next one will be free as well. I was in and out in 40 minutes and everything went great. More

My problems with MULLINAX FORD OF PALM BEACH began when I purchased a used 2005 Ford Escape Hybrid and took it to their service department in July of 2012. The vehicle had some problems that I was aware of w purchased a used 2005 Ford Escape Hybrid and took it to their service department in July of 2012. The vehicle had some problems that I was aware of while purchasing it. Their certified "Hybrid Mechanic" "Frankie" worked on my vehicle. I specifically requested the certified hybrid mechanic to inspect the ABS/Tone rings on the vehicle as I was quite sure they were responsible for my problem. The certified hybrid mechanic told me that he inspected the ABS Tone rings personally and they were good. The dealership had my vehicle for 3 weeks and I spent nearly $2,800 on various repairs and maintenance work. At the end of this 3 week and almost $3,000 expense - my vehicle still exhibited the same chief complaint. The service manager advised me that there was nothing else that could be done to diagnose the issue, and that "sometimes problems have to get worse before they can get better." The dealership did not request assistance from Ford engineers. The General Manager "Scott Nicolas" looked into the complaint and told me he would send me a 200 some dollar make-good check which I agreed to. Almost 2 weeks later, I never got a check. To make matters worse, the other dealer (the good one), discovered something that only added to the poor service I got at MULLINAX...The "hybrid battery air filter" is normally inspected as part of a multi-point inspection which was performed no fewer than 3 times at MULLINAX (according to the paperwork) during the course of the almost 3 weeks that they had my vehicle. Again, I spent $2,800 over a time span of almost 3 weeks at the MULLINAX dealership and never once was I told that this air filter needed to be replaced. The air filter, that I have pictures of, was in dire need of replacement. The filter was clogged with leafs and unknown plastic debris. It was dark-gray in color and looked like it had not been replaced in years. I do not think any of the MULLINAX technicians even bothered to inspect this readily accessible air filter. More