Mullinax Ford of West Palm Beach

I had left a request on the web for several dealerships I had left a request on the web for several dealerships in my area for someone to contact me about a 2013 Mustang. Half an hour later I received a I had left a request on the web for several dealerships in my area for someone to contact me about a 2013 Mustang. Half an hour later I received a call from Bruce Huppert at Mullinax Ford. I was pleasantly suprised as to how quickly I was contacted. He sounded very professional and positive and offered me the opportunity to stop by to see the car. That afternoon, I did stop at Mullinax and Bruce showed me a Mustang in stock that had all the options I was looking for except the color. He assured me he could get me the car I wanted. I was very impressed with Bruce demeanor and overall professional behavior. Although I started the day just browsing, I decided to buy the car from Mullinax later that day. While the final price I was offered was several hundred dollars more than what I had received from other dealerships, I decided to buy the car from Mullinax primarily because of Bruce. He got me the car I wanted later that same day and I purchased it. I picked up the car that evening and the following day discovered it had a bad scratch on the back bumper. I called Bruce and took the car back to Mullinax. He took me next door to Mullinax body shop and introduced me to David Shaw who assured me he will take care of it. I picked up the car two days later and it looked fantastic. There was no sign of the scratch. David's shop did an incredible job and I was very grateful. Overall, I was very pleased with my buying experience primarily because Bruce made it that much more pleasant. There was never any pressure, or gamesmanship and I appreciated that very much. But what really impressed me futther was that it became apparent to me that other people at Mullinax were also courteous and treated customers with dignity and respect. (Thank you David Shaw). This was definitely not the experience I have had in the past when I dreaded walking into a dealership to buy a car. More

I called on the phone for an Escape and talked to the salesman. You did not have the color in stock that I wanted, so he ordered one from one of your other locations and I had it within 2 day. I was ve salesman. You did not have the color in stock that I wanted, so he ordered one from one of your other locations and I had it within 2 day. I was very pleased with the service I received from Ray Bowen More

We were looking for a small new car for my wife. Dale was very informative and did not pressure us to make a decision. We reviewed several choices and clearly made our intent known that we would compari was very informative and did not pressure us to make a decision. We reviewed several choices and clearly made our intent known that we would comparison shop other makes and models. We settled on a new 2013 C-max Ford Hybrid. The particular color and interior was not readily available so our salesman, Dale Scholfield, searched incoming inventory and kept us informed as to the desired car's arrival. Dale, knows his cars and was most helpful in teaching us the basics of handling this new cars many electronic and other options. I have to say that we have no reservations in recommending this dealership and Dale to our friends. Considering that many of them have an interest in this Hybrid system we will be doing just that. Steve Marinak More

We have purchased several new Fords from Mullinax. We always deal with Ray Bowen who represents the dealership and brand superbly. Mr. Bowen is very professional, highly effective and completely honorabl always deal with Ray Bowen who represents the dealership and brand superbly. Mr. Bowen is very professional, highly effective and completely honorable. Virtues to be truly admired in today's car world. Our most recent purchase experience with the dealership and Mr. Bowen was excellent - as always. More

I'm a company agent who was given the responsibility to close the deal on the recent lease of a 2013 Ford Explorer. My experience was a good experience. It took about 2 hours to complete the process, arriv close the deal on the recent lease of a 2013 Ford Explorer. My experience was a good experience. It took about 2 hours to complete the process, arrival to driving off the lot. My sales person, Ray Bowen, was simply great. He was extremely knowledgeable about the paperwork process, as well as knowing and explaining the details of the Ford Explorer. It was a delight to have him as the person to close the deal. I have plans to purchase an F150 in about six months, and I will be sure to ask for Ray when I come back to the dealership. A good salesman like Ray can take the pain out of the vehicle purchase process, and he sure did that for me. A fantastic job by Ray Bowen and the rest of your team. No complaints what so ever. More

My first meeting was through the service department working on my car. I was treated extremely well by everyone in the service department that I came in contact with. Then when I decided to get a new c working on my car. I was treated extremely well by everyone in the service department that I came in contact with. Then when I decided to get a new car, I knew I wanted to shop around but I kept coming back to Mullinax. The treatment I got from Ron was exactly what I wanted. The car, the price, I was already sold on the service department. Just everything was excellant. This is my dealership. People I run into looking for a car, I send them to Mullinax. More

My problems with MULLINAX FORD OF PALM BEACH began when I purchased a used 2005 Ford Escape Hybrid and took it to their service department in July of 2012. The vehicle had some problems that I was aware of w purchased a used 2005 Ford Escape Hybrid and took it to their service department in July of 2012. The vehicle had some problems that I was aware of while purchasing it. Their certified "Hybrid Mechanic" "Frankie" worked on my vehicle. I specifically requested the certified hybrid mechanic to inspect the ABS/Tone rings on the vehicle as I was quite sure they were responsible for my problem. The certified hybrid mechanic told me that he inspected the ABS Tone rings personally and they were good. The dealership had my vehicle for 3 weeks and I spent nearly $2,800 on various repairs and maintenance work. At the end of this 3 week and almost $3,000 expense - my vehicle still exhibited the same chief complaint. The service manager advised me that there was nothing else that could be done to diagnose the issue, and that "sometimes problems have to get worse before they can get better." The dealership did not request assistance from Ford engineers. The General Manager "Scott Nicolas" looked into the complaint and told me he would send me a 200 some dollar make-good check which I agreed to. Almost 2 weeks later, I never got a check. To make matters worse, the other dealer (the good one), discovered something that only added to the poor service I got at MULLINAX...The "hybrid battery air filter" is normally inspected as part of a multi-point inspection which was performed no fewer than 3 times at MULLINAX (according to the paperwork) during the course of the almost 3 weeks that they had my vehicle. Again, I spent $2,800 over a time span of almost 3 weeks at the MULLINAX dealership and never once was I told that this air filter needed to be replaced. The air filter, that I have pictures of, was in dire need of replacement. The filter was clogged with leafs and unknown plastic debris. It was dark-gray in color and looked like it had not been replaced in years. I do not think any of the MULLINAX technicians even bothered to inspect this readily accessible air filter. More

LOVE my new 2013' Mustang!!!!!! I really like the "Pony package" and the "California package". It's nice to drive a car around in MI that no one else has. "Pony package" and the "California package". It's nice to drive a car around in MI that no one else has. More

I had been driving Lexus for the past 12 years and I was ready to either buy an extended warranty on my recent car or go to a new one. It was suggested by a very good friend of mine to go explore the new ready to either buy an extended warranty on my recent car or go to a new one. It was suggested by a very good friend of mine to go explore the new Fords. I met with Ray Bowen and he made the transition from my Lexus to Ford a delight. I have a Fusion and I love the way it drives. My whole experience with Mr. Bowen and the other employees I had to work with was delightful. I would highly recommend Mullinax Ford and Ray Bowen. More