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Mullinax Ford of West Palm Beach

Lake Park, FL

4.7
446 Reviews
In the market for a new ride? Point your wheels toward Mullinax Ford of West Palm Beach and our huge inventory of new, used and certified pre-owned vehicles. Let us put you in the driver’s seat of a new Ford F-150, Super Duty, Bronco, Explorer, Mustang or any other model that meets your needs. Located in Lake Park, Mullinax Ford of West Palm Beach is one of the top dealerships in the greater Palm Beach area because we make the buying process simple and convenient with Up Front® Pricing and no dealer fees. After the sale, we make sure your vehicle stays in top shape. We feature complete service and parts departments that can handle any Ford year and model, a full-service body shop for collision repairs and our Quick Lane® facility for drivers of any vehicle who need small repairs or routine maintenance that’s fast and stress-free.
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1210 Northlake Blvd.

Lake Park, FL

33403

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Showing 446 reviews

June 04, 2021

Everyone was very friendly and the service was faster than expected! I will definitely be back for service! Did everything that was asked of them. 😊 More

by Jodi D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Philips
Jun 07, 2021 -

Mullinax Ford of West Palm Beach responded

Hi Jodi. Thanks for the great comments and the five-star rating! We appreciate your kind words about our staff's exceptional service. Thanks again for your business. Take care!

May 24, 2021

Long time to get appointment, but service, communication and quality of work is excellent. Third time I’ve gone here and would recommend it highly. More

by Gary Corbin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Bourget
Jun 02, 2021 -

Mullinax Ford of West Palm Beach responded

Hi Gary. We are happy that you had a positive experience with us. Thank you for the kind words about the service and quality of work at our dealership.

May 17, 2021

Luiz, who wrote up the repair was conscientious, friendly, and personable in following and overseeing the task. Chris, the mechanic, did a good job in completing the task. After returning home, I More

by fredh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luiz, Chris
May 26, 2021 -

Mullinax Ford of West Palm Beach responded

Fredh, thank you for your very kind description of the quality of service our staff provides, and for the five-star ratings! We will be sure to pass along your commendations to Luis and Chris. We hope to be of service to you again. Take care!

May 11, 2021

After haggling with dealerships in Miami, Mullinax Ford went above and beyond my expectations. They are true and stick with their "Up-front pricing no dealer fees". We pulled in to dealership 15mins early More

by gretchen8815
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clarence Rasberry, John Wayne
May 12, 2021 -

Mullinax Ford of West Palm Beach responded

Gretchen8815, thank you for leaving such a great review and high star rating. We'll pass your kind words along to Clarence and John Wayne!

February 18, 2021

They show me what I want and clear numbers, I didn't take that long in the process from the beginning till the delivery of the vehicle More

by Olivia Canto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRUCE HUPPERT
January 20, 2021

Went to this dealership and my experience was great and Nick and Waldo Flores where great. I would recommend to others and would go back More

by Cgomez315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Grillo ,Waldo Flores
Jan 26, 2021 -

Mullinax Ford of West Palm Beach responded

Thank you for the kind review! We appreciate the opportunity to assist your vehicle needs now and in the future.

January 15, 2021

I tried to buy a used vehicle from them. Turned out to be a waste of my time. They gave me two incorrect buyer sheets and never included state tax for Florida (registering vehicle in Arkansas), but they h More

by Dryosmosis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Wayne
Jan 26, 2021 -

Mullinax Ford of West Palm Beach responded

I apologize for any confusion or miscommunication. When you were originally planning to purchase, the costs were based on you shipping the vehicle from Florida to Arkansas. Per Florida’s tax laws, if you are not driving the vehicle in the state, you are exempt from paying the Florida tax. When you decided to instead fly to Florida and drive the vehicle to Arkansas yourself, we were obligated to abide by said tax law, and also charge the Florida tax since you would be driving it in-state. If any of this was miscommunicated to you, I again apologize. We prioritize being Up Front throughout the buying process and I hope you can understand. I wish you the best in finding a vehicle that fits your needs and am available if you wish to discuss this any further. Kindly, Bren Nicolas, General Manager of Sales, BNicolas@MullinaxFord.com

Jan 26, 2021 -

Dryosmosis responded

Mr. Nicolas, There was no miscommunication that led to this issue. I was never going to have the vehicle shipped from Florida to Arkansas. It was clearly relayed that I was coming down to pick up the vehicle. Your salesman was working to have the vehicle delivered to my fathers house or the Kissimmee dealership for pickup. The issue of the additional sales tax was not brought up until after I had received the second buyers sheet and my purchase check was cut and delivered to your dealership. Your team failed me as a customer and then your used car sales manager failed me by not willing to try to work something out to make the deal right. I have all the documents and communications to clearly prove the appropriate timeline of events. Coming on here to say that I was misinformed clearly shows that you were misinformed by your staff. I am a salesman myself selling forklift equipment that frankly dwarfs the minimal profit margins of your used sales, I know how to treat customers well to retain lifetime customers, I’ll make sure to let customers know how xxxx poor your customer service team handled business so they don’t waste their time.

January 10, 2021

Clarence Raspberry was amazing and got me into my car quickly and easily I will definitely come back again in the future for my next vehicle More

by katieguthrie79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clarence raspberry
January 05, 2021

future customers of mullinax Ford do not buy anything from them they will jerk you around all day long and tell you they have the truck and then in the afternoon after you've made a dozen phone calls or More

by total-rv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Captain Curtais
Jan 26, 2021 -

Mullinax Ford of West Palm Beach responded

I am very sorry that we were not able to sell you the vehicle that you were interested in and for any inconvenience caused. Our inventory is moving constantly, and we do our best to keep the websites and our customers up to date on current availability. I apologize that the vehicle was no longer available by the time you decided to move forward. We would be more than happy to keep an eye out for something that fits your needs and hopefully earn your business in the future. Respectfully, Bren Nicolas, BNicolas@MullinaxFord.com

December 06, 2020

Worse experience I've ever had at any dealer!!! I had brought my vehicle in for service multiple times for same issue was never fixed, 3rd time I brought it in they told me it was out of warranty. I had More

by Jcroce87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alfredo
Jan 26, 2021 -

Mullinax Ford of West Palm Beach responded

I’m sorry to hear about the experience you described from our Service team. Given these details I can’t pinpoint the records in our system but want to make sure all of your repairs and needs have been satisfied since this posting. If you have any outstanding matters or are willing to speak about your experience further, please reach out to me and I will do what I can to address them. Sincerely, Eleazar Rouseeo, Service Manager ERausseo@MullinaxFord.com

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