Mullinax Ford of West Palm Beach

Good dealership. They always treat me good. They will sharpen their pencil as needed. I like it there. They always treat me good. They will sharpen their pencil as needed. I like it there. More

Tania, the salesperson, was very nice and pro. No pressure, very happy with my purchase. Thanks. No pressure, very happy with my purchase. Thanks. More

Please note that the below experience happened at a different Mullinax dealership in Florida however they have chosen to completely ignore calls and emails. I can only assume it's a company wide issue different Mullinax dealership in Florida however they have chosen to completely ignore calls and emails. I can only assume it's a company wide issue since my Mullinax dealership was made aware that I would notify corporate and they actually laughed. Please read any other reviews of mine and see I do not leave negative reviews, however this is necessary. My 2020 Ford Explorer ST had been to Mullinax twice, once for recalls and once for an oil change. A short time after the second service the vehicle experienced an electrical issue and is still under warranty. After two days at the dealership we were notified it was a rodent problem. The dealership could not and would not provide any proof of this rodent problem. They saved the damaged part however the wire is cleanly cut with no damage to the connector or any signs of a rodent chewing on anything. When challenged on this they changed to a possible crash, something from the roadway flying up and cutting the wire and then said it was "probably a small mouse". They told me they saw rodent droppings but could not show me due to the "concealed location" of the damaged part. I asked if a mechanic may have possibly nicked the wire during the prior service, they said I have no proof of that and so it's on me to pay the $750 bill. I explained they couldn't provide proof of their claim and the service manager actually laughed at me and stated that they do not provide proof nor do they have to. With everyone having access to a camera phone it's hard to believe a simple picture to make a customer feel at ease is out of the question when a strange repair is needed. They have ignored emails and phone calls, absolutely terrible customer service. This incident has many more details however due to space I'll leave it at be extremely careful if you decide to use Mullinax Ford for ANY service related issues! Find another Ford dealership that actually cares about its customers satisfaction. More

They were great! ! Very patient and accommodating with no pressure while we were making our decision. I Highly recommend Joshua from the sales team! ! Very patient and accommodating with no pressure while we were making our decision. I Highly recommend Joshua from the sales team! More

By far one of the best experiences purchasing a car I've had. Bobbie was great being three hours away didn't make it easy, but they face timed me and showed me everything on the truck and made it easy and p had. Bobbie was great being three hours away didn't make it easy, but they face timed me and showed me everything on the truck and made it easy and personable. Jake another Sales professional there drove the truck and paperwork to me and was a pleasure to work with. Very knowledgeable staff and friendly service! 10/10 recommend. David in finance along with Mark were very professional and a pleasure to deal with. Thank you Mullinax Team! More

Very professional yet friendly. Very relaxing atmosphere and treated with respect. I would highly recommend them to others. Very relaxing atmosphere and treated with respect. I would highly recommend them to others. More

Straight forward & professional from beginning to end. Everyone involved with concluding this trade in and sale was a pleasure to deal with. Everyone involved with concluding this trade in and sale was a pleasure to deal with. More

Never have I ever given a bad review online but after horrific service from Mullinax Ford in Lake Park for my Ford Transit Connect I must warn future buyers to STAY FAR AWAY FROM MULLINAX LAKE PARK. DO horrific service from Mullinax Ford in Lake Park for my Ford Transit Connect I must warn future buyers to STAY FAR AWAY FROM MULLINAX LAKE PARK. DO NOT BUY A CAR FROM MULLINAX. They do NOT honor their warranties. And COVID is not an excuse for everything! I purchased my THIRD FORD a Ford Transit Connect from Mullinax Ford. I thought my warranty was 36000 miles or 3 years whichever came first. My car had 9500 miles on it when my battery died in November 2020 at only 1.5 years old. Called Mullinax service and they said they could not fix it until after Xmas!! So I called AAA and they came over in 10 minutes and said I needed a new battery. I called Ford to make sure they would reimburse they said yes just get us the receipts. Got new battery emailed receipts. 3 months later no reimbursement check and battery dead again, called AAA, they said and PROVED it was not the battery rather something in the car causing the battery to leak. Went to Mullinax they kept my car for a MONTH! They have no loaners. I had to rent a small car for which they said they would get me reimbursement. My total cost at this point was $1797!! Mullinax said they had to submit paperwork to Ford in Michigan for reimbursement. I got a check for $873 which was partial reimbursement for the car rental and $0 ZERO for the battery. Apparently here are Fords rules: -They do not pay for batteries if the battery dies during normal business hours unless you go to a Ford dealer. Mullinax never told me that. My battery died at 11 am. Mullinax told me to keep my receipts and submit. If my battery died after business hours MAYBE they would have paid for it, who knows. -Ford only pays $35-$49 per day for a car rental reimbursement FROM THE START DATE OF WHEN THEY BEGIN THE REPAIR!! Since my car rental cost me $1455 and they only reimbursed me $873 it means MY CAR SAT ON THEIR LOT FOR TWO WEEKS or MORE doing nothing. So now I am out of pocket $982 for this entire mess. ALMOST A THOUSAND DOLLARS WHILE UNDER WARRANTY! I called FORD in Michigan. First they said they would try to get Mullinax to reimburse me more, EITHER FOR THE BATTERY or the rest of the RENTAL but not both!! Made no sense to me. MULLINAX refused. So then Ford in Michigan called and left this message. "To keep my battery receipts because right now they do not have a program to reimburse me but maybe in the future they would" WHAT? In the future I will NOT be under warranty... no chance they will reimburse me then if they do not reimburse me now. Do NOT purchase a car from Mullinax Lake Park. Sad since they lose the trade in sale of my current FORD and the sale of my future FORDS. How STUPID can a dealership be to lose a loyal car customer over $982? More

Captain Curtis was very helpful and was great to work with. My whole buying experience was fantastic. with. My whole buying experience was fantastic. More

They do not take care of their loyal customers at all. We have bought 10 vehicles from here and our last vehicle we bought a few months ago was our last. They paid off wrong vehicle, screwed us out of mor We have bought 10 vehicles from here and our last vehicle we bought a few months ago was our last. They paid off wrong vehicle, screwed us out of more money and took no responsibility for their mistakes. Said it was our fault. DO NOT TRUST THE SALES MANAGER AND THE FINANCE GUYS. And the general manager or owner has no respect to call or talk to us about how they can make it right. AFTER 10 VEHICLES. Never again. I will let everyone know to stay away. More