Mullinax Ford of West Palm Beach

Never take your car there for service! We have bought 5 cars from Mullinex Ford on Northlake, sales department are great. Service department and specifically the service manager is horribl We have bought 5 cars from Mullinex Ford on Northlake, sales department are great. Service department and specifically the service manager is horrible. First, we have to wait for weeks or months for service on a transmission recall part that makes your car UNUSABLE, car can't drive. When they finally take your car in they keep it for weeks before they start to work on it!! Our service advisor (whom is no longer there) NEVER returned a single call I made inquiring about the progress. Note- I waited 1 week before I even called. While the car was in, I asked for an oil change and tire rotation. Rotation was never done and we didn't notice until we received the final invoice. I called and personally left the service manager a message and asked for a call back AND when they called for a review I also asked that the manager call me. TWO months later and still no call. I will NEVER buy a car or go there for service ever again. BEWARE! More

“Incompetence” is the word that comes to mind when thinking of this dealership. From service writers that dont update you when you ask specifics about your vehicle, to a service manager that will atte thinking of this dealership. From service writers that dont update you when you ask specifics about your vehicle, to a service manager that will attempt to convince you that leaking/seeping shocks on a 2 year old vehicle with 26k miles is normal and okay, to especially the technicians. Nothing says incompetent like when someone has a complaint of a specific thing that is a known issue on the specific vehicle WITH AN APPLICABLE TECHNICAL SERVICE BULLITEN and they still say they cant duplicate the concern and turn a blind eye to warranty work. The worst and most confirming part of that is when you finally get on the phone with Ford corporate and they inform you that the dealer can replace them under CUSTOMER PAY completely avoiding the warranty that the vehicle has. To add insult to an already miserable situation, when I picked up my vehicle from having the hard top replaced under warranty (surprisingly they didnt try to charge me for it) They not only broke the SAME plastic rear glass hinge covers they broke last time but they also mangled the tint on my right rear window! I wasnt told any of this by my writer, I had to grab him and show him ti which he told me he knew about and forgot to tell me and that I need to get it fixed and then give them the sublet to pay me back. In what dimension is that proper customer service? Im convinced that people that continuously buy fords over and over again simply do not know any better. Because this is not a level of service that any other brand will give you and be proud of. Its embarrassing and I am selling my FORD asap and will make sure to never buy another again. More

Our salesman Ronnie was great as always. Process was smooth and the dealer made everything seamless. Bought 6 cars from them and will continue to do so!! Process was smooth and the dealer made everything seamless. Bought 6 cars from them and will continue to do so!! More

Wow. Fastest I’ve ever bought a car. Brittany had all the answers. Great car and fast service. Can’t ask for better. Thanks. Fastest I’ve ever bought a car. Brittany had all the answers. Great car and fast service. Can’t ask for better. Thanks. More

I was very satisfied with the friendly approach, honest dealing and very helpful agent Brittany, who went above and beyond to help me with concerns I had. This is my second car I bought from this dealershi dealing and very helpful agent Brittany, who went above and beyond to help me with concerns I had. This is my second car I bought from this dealership and I would come back again. More

Since I contacted this dealership, the communications was so cordial and helpful. Everything was done as I expected. I felt I was talking to people I knew since ever. The quality of their vehicles is great so cordial and helpful. Everything was done as I expected. I felt I was talking to people I knew since ever. The quality of their vehicles is great as long you follow the. scheduled maintenance. Im so happy with my new FORD vehicle. Thank you Ford dealers people and awesome, polite, handsome and very helpful seller MICHEL I already showed and recommended this seller to a friend who got in love with my new ford vehicle . Thank you, thank you so much to all the MULLINAX FORD DEALERS STAFF 🩵✨ More

Bobbie said the correct words and did not make me feel like a child. And Jerrimy is by far the best finance person I have ever dealt with buying a vehicle like a child. And Jerrimy is by far the best finance person I have ever dealt with buying a vehicle More

I have been buying cars from Mullinax for many years! Ronnie Butts and Ray Bowen are top notch! Thanks for my new Bronco! Love it! Ford Family❤️ Ronnie Butts and Ray Bowen are top notch! Thanks for my new Bronco! Love it! Ford Family❤️ More

Captain Curtis and Bobby very personable and handled everything smooth on my car deal!!!! AWESOME!!!! everything smooth on my car deal!!!! AWESOME!!!! More

Great experience buying a new truck! Very personable and honest! Would recommend to my friends and family Very personable and honest! Would recommend to my friends and family More