Mullinax Ford of Vero Beach

I ordered my F-150 from ford and upon arrival I noticed what looked like a burn mark and a depression on the passenger side seat cushion. They contacted ford about the issue to which ford responded that it what looked like a burn mark and a depression on the passenger side seat cushion. They contacted ford about the issue to which ford responded that it would not be covered. I was then offered $500 for the issue, however I felt that since I ordered a new truck this problem should be fixed. The next thing I was offered to mend the problem was to have it re-covered by a local upholstery place here in Vero Beach. I was willing to do that until the upholstery place told me that they could only fix the burn mark, they were not equipped to fill in the depression on the seat. So, I ended up declining that offer. after that, they ordered a new seat cushion for me and I was satisfied. Months later I am finally contacted about the seat cushion finally arriving at the shop and scheduled an appointment to bring my truck in on Thursday, July 7th. This appointment is the reason I am writing this review. After dropping my truck off at the service center I was contacted later that afternoon by my service advisor, Javier. He told me that they had a busy day and would not be able to complete the work on my seat until the next day, Friday. I agreed and left my truck overnight. I was waiting on a call Friday which never came. I tried calling around 4:30 to which I got no answer. I can never seem to get anyone on the phone when I call service and select the 3rd option (all other service/repair calls). 5:30 rolls around and still no call, so I call again to no answer. I decide to wait and call Saturday morning. On Saturday, I call the service department (option 3) 7 times in a row only to go to voicemail. I finally decided to select the first option on my next call (brakes, batteries, and tires.) and finally get through to a service member. This service member notified me that my service advisor and all relevant mechanics to my trucks repairs will not be back until Monday. At this point, I’m agitated that I was not notified that my truck would be held over the weekend. I understand that they are busy, but at the very least they could have given me a courtesy vehicle or the option to pick up my vehicle and return it on Monday. I then asked the service member if they could put my keys in my truck so I could come pick it up (it’s my only mode of transportation and I use it for work). Upon picking up my truck I notice that they had not done any work at all in the two days that my truck was at the service center. I couldn’t believe it, but decided to give them another chance. Now, it’s Monday and I decided to wait and see if I get contacted by my service advisor about bringing my truck back in so they can repair my seat. I waited until 12:30 to which I finally ended up calling because I had not been contacted by the service center or my advisor. First three calls I selected the third option and all three times I was met with a request to leave a voicemail. Called back a fourth time but selected option one to which I got an answer and was transferred to my service advisor, Javier. He never once apologized for not notifying me about keeping my truck over the weekend. Instead, he told me they were waiting on a part for a recall on my tailgate latch and that he would check with the parts department and give me a call back soon. 3 hours have passed, so I started the circus of trying to get ahold of Javier to no avail. Again, no luck selecting option 3 when calling. So, I began calling other departments and having them transfer me to Javier’s desk. No shocker here, I was sent to voicemail every time I was transferred to his desk. To finish, I would like to make the reason why my experience with Mullinax was ruined clear. The wait for the part is is understandable, many places everywhere are having trouble getting parts in a timely manner. My problem is with how they handle things in the service department, Mostly the lack of communication. Just like on Thursday, they should have contacted me Friday and let me know that they had not completed my truck and offered me either a courtesy vehicle or the option to pick up my truck and bring it back when they have time to do the work. I would have gladly picked up my truck or taken a courtly vehicle and not had a problem. Instead, I’ve been ignored and left in the dark when it comes to the progress on my vehicle. It’s ridiculous that I have to call 10+ times to get my advisor on the phone. When I do finally get through they tell me they need to talk to someone to get the answer I need, only to not call me back. 1/10 experience In the service department. More

Purchased my truck from mullinax of vero beach and extended warranty with it. Had a issue with the transmission. Took the truck up there did a diagnostic and found the issue. Advised them i would need extended warranty with it. Had a issue with the transmission. Took the truck up there did a diagnostic and found the issue. Advised them i would need a loaner vehicle to get back and forth to work. Which they didnt have any available. Took it back up there the following week and Javier Lind advised me that there was still 1 vehicle ahead of me. So then scheduled another appointment the following week to be told that the transmission tech was out for the week for training. Not once did they call me and let me know any of the issues that were taken place bit when I called to inquire about what's going on and when would my truck get taken care of they said they they finally received the parts which was not true considering weeks prior they had them all and when I spoke to Sandy she advised there was loaner vehicles available since they use the vehicle off the lot and that if I wasn't satisfied with everything that I should just take it somewhere else. I will never purchase another truck from them or take my truck there for service. More