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Mullinax Ford of Olympia
Olympia, WA
536 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 536 reviews
June 14, 2018
Great Service I believe that Mullinax Ford of Olympia has good business practices and a solid foundation for supplying customers with the car they need at the appro I believe that Mullinax Ford of Olympia has good business practices and a solid foundation for supplying customers with the car they need at the appropriate price range. Jason Pospisil assisted me in getting what I needed and from start to finish I was driving away with no hassles or complaints. The car was used and there were discrepancies that Jason assisted in rectifying before delivery of the vehicle which satisfied me. Pricing is spot on it seems with what I bought nationwide. Highly recommended! More
by Mullinax Customer
Employees Worked With
Jason Pospisil
June 14, 2018
Absolutely Professional. Our salesman, Brian Casper, was ou Exceptional experience. Our salesman, Brian Casper, was totally knowledgeable and an absolute professional. He knew his product and was very helpful Exceptional experience. Our salesman, Brian Casper, was totally knowledgeable and an absolute professional. He knew his product and was very helpful in meeting our needs. He made us feel very comfortable throughout the entire process. More
by harry20
Employees Worked With
Brian Casper
June 14, 2018
2018 Mustang GT purchase I bought a new Mustang GT from Mullinax Ford in Janurary of 2018. The sales person was Jason Pospisil. The day that I initially stopped by the dealer I bought a new Mustang GT from Mullinax Ford in Janurary of 2018. The sales person was Jason Pospisil. The day that I initially stopped by the dealership there was very heavy rain. Jason met me when I pulled onto the lot wearing full raingear. Really not a good day to look at car. I was in Olympia doing other errands though and I wanted get some basic information so I could compare pricing and options etc. on various Mustang models. Jason and I spent a half hour or so on the lot. He new his products well, answered my questions thoroughly, and was not pushy at all. This to me was great customer service and it was a big plus. The weather was so miserable I didn't bother to test drive any, but when I left I had a pretty good feel for what was available. They had about 20 Mustangs in stock. All were listed on their website with a detailed description of each along with a firm price. With the information on the web-site, what Jason told me, and their large selection I could easily select the vehicle I wanted using my computer in my own home. I called Jason a few days later when the weather was better and gave him the stock number of the car I was interested in. When I arrived at the lot an hour or so later Jason was waiting and the car ready for a test drive. We closed the deal in about a half hour or 45 minutes. This was without a doubt the easiest vehicle purchase I've ever made. I don't recall their names, but people in the office that processed the paperwork for the sale were all very friendly, efficient, and professional as well. I'm completely satisfied with my transaction. I reccomend Jason Pospisil without reservstion to anyone considering the purchase of vehicle. More
by JS4560
Employees Worked With
Jason Pospisil
June 14, 2018
Salesman We had a very good experience other Ben Madena when we purchased our Ford truck in December of 2015. When we get another car we hope to have him hel We had a very good experience other Ben Madena when we purchased our Ford truck in December of 2015. When we get another car we hope to have him help us. We give him 10 stars! Thank you More
by Georgeandgwen
Employees Worked With
Ben Medina
June 14, 2018
Craig Brown Craig was extremely helpful with our purchase of an F 150 truck. We knew what we wanted when we came in and he led us straight to the vehicle we had s Craig was extremely helpful with our purchase of an F 150 truck. We knew what we wanted when we came in and he led us straight to the vehicle we had spoken about over the phone. He answered all of our questions and interjected helpful comments on items that we had not even considered. He made our purchase as easy and smooth as possible. If I had use for another truck in our household, he'd be the first person I'd see. More
by Keith
Employees Worked With
Craig Brown
June 14, 2018
Best in the business I would recommend these guys to anyone! Great service, lowest prices by far. They have a way of making you feel like family when your there! I would recommend these guys to anyone! Great service, lowest prices by far. They have a way of making you feel like family when your there! More
by Ford guy
Employees Worked With
Ben Medina, Gordon Abear
June 14, 2018
Used Car Purchase I was looking for a used car for my Dad and saw one online. Was pleased to find it still on the lot and the process to purchase was pretty quick. Jaso I was looking for a used car for my Dad and saw one online. Was pleased to find it still on the lot and the process to purchase was pretty quick. Jason was knowledgeable and friendly. More
by gslosson
Employees Worked With
Jason Pospisil
June 14, 2018
Value We were pleased to find the exact car size we were looking for. We were thinking of bigger options, but the Escape is just the right size, and the pr We were pleased to find the exact car size we were looking for. We were thinking of bigger options, but the Escape is just the right size, and the price was good. More
by nekreg
Employees Worked With
Craig Brown
June 14, 2018
Whoever is in charge of Mullinax must read this I just received an email from Nick Swanepoel asking me to review so he can become part of a "dealer rater salesman" for Mullinax and his email claimed I just received an email from Nick Swanepoel asking me to review so he can become part of a "dealer rater salesman" for Mullinax and his email claimed that HE sold me the black 2006 Infiniti G35 coupe that I purchased a little over a year ago. This is absolutely hilarious, let me tell you the TRUTH about my experience with Nick. I initially contacted him about purchase of the vehicle, he seemed like a very busy guy but did finally return a SINGLE phone and then texted me a few additional pictures of the vehicle that I had asked for. I texted and called back probably 15 times over the next 3 days trying to get ahold of him, the telephone person was very professional and informed me that he was indeed in the building and that he was getting the messages but that he was very busy and they weren't sure why I had not received a call back. Finally I asked to be transferred to a different salesman, preferably one at the other site location where the vehicle was physically sitting. From that point on I dealt exclusively with Ben Medina. Now let me tell you something about Ben, he was an absolute PLEASURE to deal with, answered my every question, returned all my calls during the next two days while I was squaring everything up with my bank. I met him at whatever site he was working (I live in Kennewick, not sure what site is what) and the vehicle was sitting in front of the building, clean, ready to be test driven. The car passed my inspection and I purchased it immediately, every single person I dealt with that day at Mullinax was 100% professional and took great care of me and my family that day. Three days later I received a follow-up call from Ben to make sure everything was still great and to inform me they had just mailed out the gift certificate they were giving me due to the vehicle not having the factory equipped spare tire in the trunk at the time of purchase, this was the deal we struck during the purchase because I didn't want to stay the night in Olympia while they got one for me, I was in a hurry to drive the 5.5 hours back home that night. Thanks Ben, you rock, I hope you're still working at Mullinax because the world needs superhero salesmen like yourself. Now... a week AFTER I purchased the G35 I got a phone call and a text back from Nick... I ignored the phone call because my face was covered with the palm of my hand. I responded to the text informing him I had already purchased the vehicle and thanked him for texting me a week after I made a dozen attempts to contact him about the car. Now he wants to claim HE sold me the car in an email??? What the f---... I hope that Mullinax isn't seriously trying to promote this guy, to a higher position because he needs to be downgraded to washing/detailing the vehicles if he's even capable of that task. Every review I have given Mullinax Ford of Olympia until today has been a PERFECT score with a soaring review of my experience, the treatment I was given during the sale was so amazing that it made me completely ignore/forget that there was a xxxxx salesman that wouldn't even return my calls or texts at the other sales location. Today I was reminded of this and the "new car feeling" of that experience has long worn off, now I'm MAD. I'm MAD that he's trying to scalp the credit from Ben Medina's sale, I'm MAD that he never called me back, I'm MAD that I get some random email 12+ months later from him. Whoever is in charge of Mullinax needs to take a long hard look at this ONE STAR REVIEW that you're getting and figure out what the HECK is going on... I'm giving you a 1 star overall review based solely on my RECENT EMAIL from Nick Swanepoel and docking you to a 4/5 rating for customer service based on my interaction with Nick as well. EDIT: This site won't let me post the 1 star review unless I dock points elsewhere and don't use numbers, so I will be using the text FIVE in place of a numerical score and your actual score for Customer Service four/five Quality of Work five/five Friendliness five/five Price three/five Double Edit: Apparently I was also flagged for LANGUAGE... well it certainly is appropriate when dealing with Nick but I changed to the word "MAD" instead of a word similar to urinating. Also changed to the word "HECK" instead of the place bad people go in the bible. Mullinax Ford of Olympia five/five Ben Medina of Mullinax Ford of Olympia five/five Nick Swanepoel of Mullinax Ford of Olympia ONE/five More
by Cleric670
Employees Worked With
Ben Medina, Nick Swanepoel
June 13, 2018
Most enjoyable new car buying experience I've had in awhile Jason was the most knowledgeable and friendly attentive sales person that I have had the pleasure to meet and deal with in a very long time! Also the Jason was the most knowledgeable and friendly attentive sales person that I have had the pleasure to meet and deal with in a very long time! Also the after the sale attention was very good as well In my book Jason is the top Sales person there Darrell Sheppard More
by Darrell
Employees Worked With
Jason Pospisil
