Mullinax Ford of Olympia

Fixing many of the typical dealer issues I’ve made it a point to purchase only used vehicles in the past after a miserable experience at another dealer. I got the price I was quoted before I I’ve made it a point to purchase only used vehicles in the past after a miserable experience at another dealer. I got the price I was quoted before I ever stepped foot in the dealership, and they even helped me find financing when mine fell through. The finance dept. was quick and painless, and most important to me: nobody tried to upsell me on anything. I was asked if I wanted any type of accessories or warranty items, I said no, and it was never brought up again. Never felt any pressure to purchase anything, and my salesman Chad Ojard is a stand up guy, ask him about his Mustang. This is the way all dealerships should operate. Chad and his team made the drive to Olympia totally worth it for me. More

Chad and Dan where great to work with Chad made the process very simple and easy a good man for the job thanks for the help I recommend finding this sales men when going to mullinax ford Chad made the process very simple and easy a good man for the job thanks for the help I recommend finding this sales men when going to mullinax ford More

Great experience I have always felt that I’d rather buy a house than face the turmoil of buying a vehicle. Mullinax’s approach is straightforward and fair. Our sales I have always felt that I’d rather buy a house than face the turmoil of buying a vehicle. Mullinax’s approach is straightforward and fair. Our sales associate, Chad O, was excellent. He was knowledgeable and efficient in helping us find a solution. More

Awesome!!! Chad and Foster were so helpful and made my experience great by being professional and kind! 😀They made me feel like part of their Ford family Chad and Foster were so helpful and made my experience great by being professional and kind! 😀They made me feel like part of their Ford family, while waiting to sign papers we shared family stories😀 More

THE WORST CUSTOMER SERVICE EVER!!!!! My fiancé just bought his car from there,to start with Several employees were at the counter making fun of a customer and laughing about her reasoning My fiancé just bought his car from there,to start with Several employees were at the counter making fun of a customer and laughing about her reasoning for bringing her car in!!! When he purchased the vehicle it came with a warranty, he also purchased an extended warranty that we were told covered everything but the seals and gaskets by one of the women in the finance department, after having the car for only six days we notice the rear defrost did not work, I made an appointment we brought the car in only to be given the runaround, when they did the diagnostic they told us that there was a melted fuse box and that was causing the rear defrost not to work then proceeded to tell us that it was going to cost us $276 , we question this as we have the warrantees and that is considered electrical you would think , not there they said that was one of the electrical parts that were not covered. It took them five days to fix it during this time he made three phone calls I made two myself trying to find out what was going on,the people on the phone or rude very rude and just kept passing us to other people.When he left messages for this service guy to call he never got return calls we were told several times he is not at his desk ! When the guy finally did call back two days later he left a message to have my fiancée called him back , He called him back five minutes later and again no answer no call back!!!!! We finally went in today to pick the car up everyone in there was very rude as if we were bothering them !!!!! I’ve been in customer service for a very long time and never have I seen such poor customer service!!!!! When we got home, he called the warranty place only to find out the finance lady added the wrong warranty and the one she added does not cover wiring!!!!! More

I left happy in a new Mustang GT. Chad was awesome to work with. He worked hard to find the exact Mustang model and options I was looking for. His knowledge of Mustangs is impressive. Chad was awesome to work with. He worked hard to find the exact Mustang model and options I was looking for. His knowledge of Mustangs is impressive. He offered to personally help me install some after-market upgrades I am thinking about doing. I would have liked to have gotten a little more for my trade-in but what do you do. It wasn't a deal breaker. More

Great service and selection! This dealer had the best selection and I drove 2 hours from Portland because no local dealership had what I wanted. Customer service and no haggle pr This dealer had the best selection and I drove 2 hours from Portland because no local dealership had what I wanted. Customer service and no haggle pricing were great. It took less than 2 hours start to drive away in my almost new car. More

Excellent Customer Service!! Chad Ojard got us into a brand new car! No money down, low monthly payments and I have a poor credit score. Chad went above and beyond! Thank you so m Chad Ojard got us into a brand new car! No money down, low monthly payments and I have a poor credit score. Chad went above and beyond! Thank you so much!!! You are very much appreciated! More

Chad Ojard Great experience—Chad Ojard was very helpful. Everything went quickly and smoothly. I will recommend Chad to anyone wanting to buy a vehicle from Mull Great experience—Chad Ojard was very helpful. Everything went quickly and smoothly. I will recommend Chad to anyone wanting to buy a vehicle from Mullinax Ford. More