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Mullinax Ford of Olympia
Olympia, WA
540 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 540 reviews
September 14, 2021
Very professional crew. Very helpful in every way. Made sure we got the best deal and all the discounts that were available to us. Ben Medina was very helpful and knowledgeable. He answered all of our ques sure we got the best deal and all the discounts that were available to us. Ben Medina was very helpful and knowledgeable. He answered all of our questions and took his time explaining all the features of our 2021 Expedition. Would highly recommend! More
by Marrs1982
Employees Worked With
Ben Medina
September 13, 2021
I have patronized Olympia Ford for at least 30 years from the days of Boone Ford to today. Always been satisfied and even more today because of quick friendly service. Verle Ketchum has been a no. 1 repre the days of Boone Ford to today. Always been satisfied and even more today because of quick friendly service. Verle Ketchum has been a no. 1 representative and Byron Whiton who will be Verle’s replacement made sure that my confidence in Mullenix Ford continues. Thank you all including Mr. Dodge who many years ago was a student of my wife at South Bay grade school. More
by Cdh
Employees Worked With
Byron Whiton & Verle Ketchum
September 10, 2021
Virgilio and Bobb-I were very good and knowledgeable. No pressure sale. Happy with the vehicle we purchased. They wanted us to have a good experience and we did. pressure sale. Happy with the vehicle we purchased. They wanted us to have a good experience and we did. More
by Bella
Employees Worked With
Bobb-I Pruess, Virgilio Ramirez
July 06, 2021
Approximately 2 weeks ago, I attempted to make an online service appt. The feature didn't work. I corresponded with the Chat representative who couldn't schedule a service appointment for me but would make service appt. The feature didn't work. I corresponded with the Chat representative who couldn't schedule a service appointment for me but would make sure someone called me. A few days later, still nobody called. I attempted to call the Service Dept. was put on hold and transferred to a voicemail. Left a message that I'd like to schedule service but a week later, still didn't hear from anyone. Attempted to email the dealership using the online Contact Us feature. Still no response. Finally, called again yesterday. Transferred to Service Dept. where I again had to leave a message and again, nobody called. I gave up and called Awesome Ford in Chehalis. They immediately took my call and scheduled me for service on my new Ford Explorer ST. Seems like Mullinax Ford is "too busy" to concern itself with customers' service needs. More
by HitTheHole
Employees Worked With
Service Dept.
March 06, 2021
I traded in a Lincoln with one small scratch on the bumper and received (unknowingly) a brand new Transit Connect with 4 dents on the roof. I believe these dents were caused by the transit company tha bumper and received (unknowingly) a brand new Transit Connect with 4 dents on the roof. I believe these dents were caused by the transit company that delivered the van to Mullinax. Estimates for repair are $2,300 to $2,500 and when I drove 100 miles to get this resolved I was ignored. It was even suggested that i caused the dents which is ridiculous. In our negotiations for purchase I was told the van was accidentally marked $1000 lower then it should have been but the price would be honored. In hind sight I believe the price was reduced because of the damage. Had I known about the damage I wouldn't have purchased this van. My insurance company suggested if I turned in a claim they would raise my rates. They suggested I get a lawyer since the agent had seen 3 similar cases in the past and the client winning all 3 cases. I'm keeping my options open but will not buy from Mullinax Ford again. More
by jdyork45
Employees Worked With
Chad Brigham
February 21, 2021
Jon Robinson! Made it my best experience I’ve ever had buying a vehicle. I’m recommending him and mullinax Ford to anyone buying a vehicle . The best part was it was a stress free environment, no pressure buying a vehicle. I’m recommending him and mullinax Ford to anyone buying a vehicle . The best part was it was a stress free environment, no pressure to buy anything and they gave me a great trade in price . Five stars all day long in my book More
by Andrew
Employees Worked With
Jon Robinson
February 03, 2021
I found the Cargo Van I was looking for online after hours. I went to Mullinax Ford early the next morning and connected with Chad Ojard.......It was my lucky day! Chad had enthusiasm! I’ve purchased a hours. I went to Mullinax Ford early the next morning and connected with Chad Ojard.......It was my lucky day! Chad had enthusiasm! I’ve purchased a lot of cars and trucks over the years and I can say that most of the cars I purchased was a painful process. Chad did all the work! Chad had my trade in appraised while we went for a test drive....and the entire purchase process was carefully explained in detail and it was obvious that it was a team effort from the front door to Finance.....I bought a Used Van but was treated like I was buying a top of the line FORD........ More
by Norman
Employees Worked With
Chad Ojard, Nick Swanepoel
December 22, 2020
This was the WORST buying experience I have ever had. I purchased a car that was an absolute LEMON and the dealership would not do anything to help. purchased a car that was an absolute LEMON and the dealership would not do anything to help. More
by CBrossard
Employees Worked With
Grant Wiley, Virgilio Ramirez, Chad Brigham
September 11, 2020
Excellent service. We worked with Nick. He was professional, easy going and knowledgeable. He went the extra mile to get us what we wanted. Financing was easy and Diane was a fun! Thank you so m professional, easy going and knowledgeable. He went the extra mile to get us what we wanted. Financing was easy and Diane was a fun! Thank you so much for making our experience stress free! The Tuckers More
by The Tuckers
Employees Worked With
Diane, Nick Swanepoel
