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Mullinax Ford of Olympia
Olympia, WA
536 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 536 reviews
July 06, 2021
Approximately 2 weeks ago, I attempted to make an online service appt. The feature didn't work. I corresponded with the Chat representative who couldn't schedule a service appointment for me but would make service appt. The feature didn't work. I corresponded with the Chat representative who couldn't schedule a service appointment for me but would make sure someone called me. A few days later, still nobody called. I attempted to call the Service Dept. was put on hold and transferred to a voicemail. Left a message that I'd like to schedule service but a week later, still didn't hear from anyone. Attempted to email the dealership using the online Contact Us feature. Still no response. Finally, called again yesterday. Transferred to Service Dept. where I again had to leave a message and again, nobody called. I gave up and called Awesome Ford in Chehalis. They immediately took my call and scheduled me for service on my new Ford Explorer ST. Seems like Mullinax Ford is "too busy" to concern itself with customers' service needs. More
by HitTheHole
Employees Worked With
Service Dept.
March 06, 2021
I traded in a Lincoln with one small scratch on the bumper and received (unknowingly) a brand new Transit Connect with 4 dents on the roof. I believe these dents were caused by the transit company tha bumper and received (unknowingly) a brand new Transit Connect with 4 dents on the roof. I believe these dents were caused by the transit company that delivered the van to Mullinax. Estimates for repair are $2,300 to $2,500 and when I drove 100 miles to get this resolved I was ignored. It was even suggested that i caused the dents which is ridiculous. In our negotiations for purchase I was told the van was accidentally marked $1000 lower then it should have been but the price would be honored. In hind sight I believe the price was reduced because of the damage. Had I known about the damage I wouldn't have purchased this van. My insurance company suggested if I turned in a claim they would raise my rates. They suggested I get a lawyer since the agent had seen 3 similar cases in the past and the client winning all 3 cases. I'm keeping my options open but will not buy from Mullinax Ford again. More
by jdyork45
Employees Worked With
Chad Brigham
February 21, 2021
Jon Robinson! Made it my best experience I’ve ever had buying a vehicle. I’m recommending him and mullinax Ford to anyone buying a vehicle . The best part was it was a stress free environment, no pressure buying a vehicle. I’m recommending him and mullinax Ford to anyone buying a vehicle . The best part was it was a stress free environment, no pressure to buy anything and they gave me a great trade in price . Five stars all day long in my book More
by Andrew
Employees Worked With
Jon Robinson
February 03, 2021
I found the Cargo Van I was looking for online after hours. I went to Mullinax Ford early the next morning and connected with Chad Ojard.......It was my lucky day! Chad had enthusiasm! I’ve purchased a hours. I went to Mullinax Ford early the next morning and connected with Chad Ojard.......It was my lucky day! Chad had enthusiasm! I’ve purchased a lot of cars and trucks over the years and I can say that most of the cars I purchased was a painful process. Chad did all the work! Chad had my trade in appraised while we went for a test drive....and the entire purchase process was carefully explained in detail and it was obvious that it was a team effort from the front door to Finance.....I bought a Used Van but was treated like I was buying a top of the line FORD........ More
by Norman
Employees Worked With
Chad Ojard, Nick Swanepoel
December 22, 2020
This was the WORST buying experience I have ever had. I purchased a car that was an absolute LEMON and the dealership would not do anything to help. purchased a car that was an absolute LEMON and the dealership would not do anything to help. More
by CBrossard
Employees Worked With
Grant Wiley, Virgilio Ramirez, Chad Brigham
September 11, 2020
Excellent service. We worked with Nick. He was professional, easy going and knowledgeable. He went the extra mile to get us what we wanted. Financing was easy and Diane was a fun! Thank you so m professional, easy going and knowledgeable. He went the extra mile to get us what we wanted. Financing was easy and Diane was a fun! Thank you so much for making our experience stress free! The Tuckers More
by The Tuckers
Employees Worked With
Diane, Nick Swanepoel
May 03, 2020
We worked with Chad James today, and had the best service! He helped us purchase our 2018 Grand caravan for our family. The process was easy, stress-free and pressure free! great dealership and sales service! He helped us purchase our 2018 Grand caravan for our family. The process was easy, stress-free and pressure free! great dealership and salesman. More
by Noah0525
Employees Worked With
Diane in finance , Chad James
March 01, 2020
Chad James was amazing! He went above and beyond to help me get the truck I wanted. This is only the 2nd vehicle I have bought, both from Mullinax and I don't think I will go anywhere else. me get the truck I wanted. This is only the 2nd vehicle I have bought, both from Mullinax and I don't think I will go anywhere else. More
by Slm
Employees Worked With
Chad James
February 24, 2020
no interest in customer service! Bought car from dealer on a Saturday morning in February of this year. they give customers supposedly a 5 day, for any reason car return guarantee. on Bought car from dealer on a Saturday morning in February of this year. they give customers supposedly a 5 day, for any reason car return guarantee. on the fifth day I had the car we had a flat due to a tire that was not repaired by the dealer or previous owner correctly. discount tire told me the tire needed to be replaced for 210.00 dollars, I called the dealer and because I lived 55 miles away and they new I liked the car they decided to gamble that I would not return the car for 210.00 dollars. ( I would never return a car over a few hundred dollars). Customer service should not be based on a gamble, I thought the dealer should have had some sense of responsibility or customer service, obviously I can not recommend this type of dealer. More
by eddova
Employees Worked With
Matt was my sales person, , Kevin Neiswanger, Bryan McMillan, Grant Wiley, Verle Ketchum, Chad Brigham, Juan Rodriguez
February 19, 2020
Mike Murphy is the best! I've bought my last 4 cars with Mike at Mullinax, and I'm always impressed, the level of service is unmatched! In fact we bought two cars this time and the experience couldn't have Mike at Mullinax, and I'm always impressed, the level of service is unmatched! In fact we bought two cars this time and the experience couldn't have been better, great deals on great cars, thanks again Murphy! -Tad More
by Tadweber92
Employees Worked With
Dan Cooley, Mike Murphy, Chad Brigham
