Mullinax Ford of New Smyrna Beach

Please note that the below experience happened at a different Mullinax dealership in Florida however they have chosen to completely ignore calls and emails. I can only assume it's a company wide issue different Mullinax dealership in Florida however they have chosen to completely ignore calls and emails. I can only assume it's a company wide issue since my Mullinax dealership was made aware that I would notify corporate and they actually laughed. Please read any other reviews of mine and see I do not leave negative reviews, however this is necessary. My 2020 Ford Explorer ST had been to Mullinax twice, once for recalls and once for an oil change. A short time after the second service the vehicle experienced an electrical issue and is still under warranty. After two days at the dealership we were notified it was a rodent problem. The dealership could not and would not provide any proof of this rodent problem. They saved the damaged part however the wire is cleanly cut with no damage to the connector or any signs of a rodent chewing on anything. When challenged on this they changed to a possible crash, something from the roadway flying up and cutting the wire and then said it was "probably a small mouse". They told me they saw rodent droppings but could not show me due to the "concealed location" of the damaged part. I asked if a mechanic may have possibly nicked the wire during the prior service, they said I have no proof of that and so it's on me to pay the $750 bill. I explained they couldn't provide proof of their claim and the service manager actually laughed at me and stated that they do not provide proof nor do they have to. With everyone having access to a camera phone it's hard to believe a simple picture to make a customer feel at ease is out of the question when a strange repair is needed. They have ignored emails and phone calls, absolutely terrible customer service. This incident has many more details however due to space I'll leave it at be extremely careful if you decide to use Mullinax Ford for ANY service related issues! Find another Ford dealership that actually cares about its customers satisfaction. More

Jack Rissell & Andrew West worked with me to identify a specialized type of vehicle I wanted. Very knowledgeable and courteous. An excellent test drive. While they didn’t have the exact one I needed at tha specialized type of vehicle I wanted. Very knowledgeable and courteous. An excellent test drive. While they didn’t have the exact one I needed at that moment, I had a very positive impression and would buy from Mullinax. I especially like the “no dealer fees” approach. The concept of adding 2-4 dealer fees has gotten off the hook at many car dealerships. Importantly, there was none of “what’s it going to take to get you in that car today” pressure. Jack and Andrew are great sales advisors. More

I purchased a 2021 Edge ST a few weeks ago and had the best experience with Jack Tuthill, my sales person. He was friendly, knowledgeable and there was no pressure. Chris Lee handled the financing and did best experience with Jack Tuthill, my sales person. He was friendly, knowledgeable and there was no pressure. Chris Lee handled the financing and did a great job. He was able to match my credit union rate to save me the trouble of having to do more paperwork with the bank after the sale. I am a retired finance director and spent over three decades in the car business. I had only bought two vehicles ever in my life from a dealership I didn't work at when I bought this one. It's a little unnerving when you don't have complete control over the pricing and the financing but Jack and Chris alleviated that anxiety and made the process smooth as silk. I wouldn't hesitate to buy another vehicle from Mullinax NSB on the future! More

I would like to thank Zach for taking care of me today. We were having an issue with the Armour warranty and Zach took it upon himself to take the vehicle back to detail shop and they cleaned up the spil We were having an issue with the Armour warranty and Zach took it upon himself to take the vehicle back to detail shop and they cleaned up the spill back in the trunk. Taking ownership of a problem and following it through to the end is the sign of the philosophy of this dealership to do the right thing. No matter what. Can not say enough on Zach customer service. Zach pointed me to subway for lunch. When it was done he was just calling subway to tell me it was done as I walked in the dealership door. He was going to pick me up. Above and beyond. Mark Applegate. Vehicle is my wife’s name Laura. More

I currently own my second Ford Edge bought at Mullinax, by an amazing salesman by the name of Jack.  He has always been helpful, with a very kind demeanor.  My dismay belongs with the service department, s by an amazing salesman by the name of Jack.  He has always been helpful, with a very kind demeanor.  My dismay belongs with the service department, specifically with a man named Patrick.  I made an appointment to bring my car in so that they could fix the rattle in the heat shield underneath the vehicle.  This was the second time needing this repair, so it was a known issue.  Patrick took my car for a test drive, but upon returning, stating that he did not hear any rattling noise, so therefore there was nothing wrong with it.  I explained that it is unfortunate that he didn't hear it, but that I would appreciate it if he could at least have it put on the rack so that it could be looked at.   He adamantly replied, no, there is nothing wrong with it.  I explained that it is unfortunate that it's not a windy day, as that is when it is worse.  Now, with attitude, he replies sarcastically that he can't make it windy.  I then realized I was not getting anywhere, except to be sent away with a noise in my car, and attitude from Patrick. I then asked (nicely) to speak with the manager.  He brought me back to the service manager, Greg.  Greg sat and listened to me and confidently explained that he will take care of it.  Greg took the car himself to have it looked at, found the problem and fixed it, and then ran it through the carwash for me.  I don't normally write reviews, but my experience was really upsetting.  While Patrick was rude, not helpful, sarcastic and full of attitude, it was thankfully turned around by the professionalism and kindness shown by Greg.  He is a true asset to the company. More

My son bought a 2021 Ranger on line sales person L. .. Fantastic salesman great deal...very helpful getting the truck delivered..... recommend to anyone looking for new or used...no dealer fees a plus.. .. Fantastic salesman great deal...very helpful getting the truck delivered..... recommend to anyone looking for new or used...no dealer fees a plus...ask for L..but they are all great More

I purchased a used vehicle on 01/02/2022, Drove home and 20 minutes into my trip the car started having engine issues. I was able to get the car into an area and looked under car and a pool of gas under car 20 minutes into my trip the car started having engine issues. I was able to get the car into an area and looked under car and a pool of gas under car. I waited for 3 hours for a AAA tow truck on A Sunday. Which never arrived. Called Mullinax and they sent a tow truck the next day. I was told that a Gas line came apart during my drive, which they repaired and home delivered the vehicle to me. Next morning I drove vehicle and saw the turn signal wasn't working and the antifreeze gauge was going in between the center of gauge and the far right to the red zone on gauge. So I stopped and bought bulbs and antifreeze to be safe on roadway. That evening the check engine light comes on. Stop at auto zone and they check it. I'm handed a printout that says fuel tank pressure sensor is bad. I then have to drive vehicle to dealership and ask them to fix all of these issues and to compensate me for my time and providing me a used vehicle that was not road worthy or safe for me or fellow drivers on the roadway. I asked to be compensated 1,000 for all of these issues that I had to deal with and the lost time on the road I incurred dealing with a vehicle that was not safe. The two biggest purchases a person makes in their lifetime is a Home and a car. A dealership instead of taking pride in every vehicle they are selling to consumers, and ensuring they are ready and safe for a client to purchase they put a price on it and an as is sticker in the window and everything is covered. they instead seem to be more concerned with numbers instead of customers, customer service and repeat customers which I was with mullinax. But not anymore. I guess this is why the old saying buyer beware this is this dealership and the Management at this site should be removed. I had to wait over a half hour for the Manager to remove himself from a numbers meeting with his team. He should have excused himself from any meeting to speak to his customers who was left for 3 hours on the side of the road with a vehicle purchased from his dealership. FYI I had contacted the dealership. the next day on 01/03/2022. Asked to speak to the Manager who was conveniently in Im guessing another numbers meeting. I had to call back a second time and spoke to the sales gent who sold me the car and finally after 8 hours I got a call from the Manager. I just got the car back on 01/14/22. Nervously waiting to see what the next issue will be. To be clear Mike the salesman was spectacular. Only person who cared about my issue and always answered or returned my call. The Management on the other hand should be removed as they have no care for there customers and I FELT LIKE I WAS CREATING A PROBLEM FOR HIM. AS HE NOTIFIED ME HE HAD TO PERSONALLY HOME DELIVER THE VEHICLE TO ME ON MONDAY 01/03/2022. the no haggle pricing and any other gimmicks they have which is for there benefit not for the purchasers of these unsafe vehicles. LET THE BUYER BEWARE OF THIS DEALERSHIP AND THEIR VEHICLES. THE MANAGEMENT WHO COULD CARE LESS ABOUT THERE CUSTOMERS AS WELL AS REPEAT CUSTOMERS. More