Mullinax Ford of New Smyrna Beach
New Smyrna Beach, FL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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I purchased a 2021 Edge ST a few weeks ago and had the best experience with Jack Tuthill, my sales person. He was friendly, knowledgeable and there was no pressure. Chris Lee handled the financing and did best experience with Jack Tuthill, my sales person. He was friendly, knowledgeable and there was no pressure. Chris Lee handled the financing and did a great job. He was able to match my credit union rate to save me the trouble of having to do more paperwork with the bank after the sale. I am a retired finance director and spent over three decades in the car business. I had only bought two vehicles ever in my life from a dealership I didn't work at when I bought this one. It's a little unnerving when you don't have complete control over the pricing and the financing but Jack and Chris alleviated that anxiety and made the process smooth as silk. I wouldn't hesitate to buy another vehicle from Mullinax NSB on the future! More
I would like to thank Zach for taking care of me today. We were having an issue with the Armour warranty and Zach took it upon himself to take the vehicle back to detail shop and they cleaned up the spil We were having an issue with the Armour warranty and Zach took it upon himself to take the vehicle back to detail shop and they cleaned up the spill back in the trunk. Taking ownership of a problem and following it through to the end is the sign of the philosophy of this dealership to do the right thing. No matter what. Can not say enough on Zach customer service. Zach pointed me to subway for lunch. When it was done he was just calling subway to tell me it was done as I walked in the dealership door. He was going to pick me up. Above and beyond. Mark Applegate. Vehicle is my wife’s name Laura. More
I currently own my second Ford Edge bought at Mullinax, by an amazing salesman by the name of Jack. He has always been helpful, with a very kind demeanor. My dismay belongs with the service department, s by an amazing salesman by the name of Jack. He has always been helpful, with a very kind demeanor. My dismay belongs with the service department, specifically with a man named Patrick. I made an appointment to bring my car in so that they could fix the rattle in the heat shield underneath the vehicle. This was the second time needing this repair, so it was a known issue. Patrick took my car for a test drive, but upon returning, stating that he did not hear any rattling noise, so therefore there was nothing wrong with it. I explained that it is unfortunate that he didn't hear it, but that I would appreciate it if he could at least have it put on the rack so that it could be looked at. He adamantly replied, no, there is nothing wrong with it. I explained that it is unfortunate that it's not a windy day, as that is when it is worse. Now, with attitude, he replies sarcastically that he can't make it windy. I then realized I was not getting anywhere, except to be sent away with a noise in my car, and attitude from Patrick. I then asked (nicely) to speak with the manager. He brought me back to the service manager, Greg. Greg sat and listened to me and confidently explained that he will take care of it. Greg took the car himself to have it looked at, found the problem and fixed it, and then ran it through the carwash for me. I don't normally write reviews, but my experience was really upsetting. While Patrick was rude, not helpful, sarcastic and full of attitude, it was thankfully turned around by the professionalism and kindness shown by Greg. He is a true asset to the company. More
My son bought a 2021 Ranger on line sales person L. .. Fantastic salesman great deal...very helpful getting the truck delivered..... recommend to anyone looking for new or used...no dealer fees a plus.. .. Fantastic salesman great deal...very helpful getting the truck delivered..... recommend to anyone looking for new or used...no dealer fees a plus...ask for L..but they are all great More
I purchased a used vehicle on 01/02/2022, Drove home and 20 minutes into my trip the car started having engine issues. I was able to get the car into an area and looked under car and a pool of gas under car 20 minutes into my trip the car started having engine issues. I was able to get the car into an area and looked under car and a pool of gas under car. I waited for 3 hours for a AAA tow truck on A Sunday. Which never arrived. Called Mullinax and they sent a tow truck the next day. I was told that a Gas line came apart during my drive, which they repaired and home delivered the vehicle to me. Next morning I drove vehicle and saw the turn signal wasn't working and the antifreeze gauge was going in between the center of gauge and the far right to the red zone on gauge. So I stopped and bought bulbs and antifreeze to be safe on roadway. That evening the check engine light comes on. Stop at auto zone and they check it. I'm handed a printout that says fuel tank pressure sensor is bad. I then have to drive vehicle to dealership and ask them to fix all of these issues and to compensate me for my time and providing me a used vehicle that was not road worthy or safe for me or fellow drivers on the roadway. I asked to be compensated 1,000 for all of these issues that I had to deal with and the lost time on the road I incurred dealing with a vehicle that was not safe. The two biggest purchases a person makes in their lifetime is a Home and a car. A dealership instead of taking pride in every vehicle they are selling to consumers, and ensuring they are ready and safe for a client to purchase they put a price on it and an as is sticker in the window and everything is covered. they instead seem to be more concerned with numbers instead of customers, customer service and repeat customers which I was with mullinax. But not anymore. I guess this is why the old saying buyer beware this is this dealership and the Management at this site should be removed. I had to wait over a half hour for the Manager to remove himself from a numbers meeting with his team. He should have excused himself from any meeting to speak to his customers who was left for 3 hours on the side of the road with a vehicle purchased from his dealership. FYI I had contacted the dealership. the next day on 01/03/2022. Asked to speak to the Manager who was conveniently in Im guessing another numbers meeting. I had to call back a second time and spoke to the sales gent who sold me the car and finally after 8 hours I got a call from the Manager. I just got the car back on 01/14/22. Nervously waiting to see what the next issue will be. To be clear Mike the salesman was spectacular. Only person who cared about my issue and always answered or returned my call. The Management on the other hand should be removed as they have no care for there customers and I FELT LIKE I WAS CREATING A PROBLEM FOR HIM. AS HE NOTIFIED ME HE HAD TO PERSONALLY HOME DELIVER THE VEHICLE TO ME ON MONDAY 01/03/2022. the no haggle pricing and any other gimmicks they have which is for there benefit not for the purchasers of these unsafe vehicles. LET THE BUYER BEWARE OF THIS DEALERSHIP AND THEIR VEHICLES. THE MANAGEMENT WHO COULD CARE LESS ABOUT THERE CUSTOMERS AS WELL AS REPEAT CUSTOMERS. More
I purchased a car from the Mullinax Ford New Smyrna Beach location two years ago. Last Friday, I was headed into work and discovered that my car battery was completely dead. I was in a hurry and stressed out location two years ago. Last Friday, I was headed into work and discovered that my car battery was completely dead. I was in a hurry and stressed out, so contacted Carlos Salome, who had sold me the car. He was very helpful, walking me thru the use of the Ford app to request Roadside Assistance, and I was able to use the app to locate a nearby dealer, as well. If Carlos had not assisted me, I would have taken a much more complicated and stressful route. I really appreciated that the Sales staff at the New Smyrna location took care of me even long after I drove my car off the lot. That is the kind of service that keeps my business. More
Very NEGATIVE experience at Mullinax Ford. From the many little things, to the several major things that had happened. I took my vehicle here to service my Cam Phasers, a noise concern when turning my steer little things, to the several major things that had happened. I took my vehicle here to service my Cam Phasers, a noise concern when turning my steering wheel, a noise in the rear when going over bumps, and a Valve Cover rattle. It wasn't soon after dropping my truck off that Patrick (Service Advisor) called me and told me that the Technician could not verify any noises in my vehicle besides the Cam Phasers and the Sun Roof and he wanted me to come in to test drive the vehicle with the Technician. I came in that Saturday to test drive the vehicle with the Technician and we verified all noises were present. My girlfriend goes and picks the vehicle up roughly a week or two later and as soon as she starts it and pulls away my Ford Pass App starts sending my phone several notifications for Low Oil Pressure. I was at work and as soon as saw the notifications I immediately called my girlfriend and told her to stop the vehicle and call Mullinax. By the time I called she was home, I get home and check the oil level on the dipstick and notice I'm low on oil. I went and purchased oil and topped the vehicle off with oil. Now mind you since all of this happened, I'm starting to question the quality of work performed on my vehicle. I look at the Oil Filter and the filter looked like it have never been changed. I noticed I was low on coolant, I also noticed the Valve Cover rattle was still present. The next day my girlfriend and I went out of town. It rained that weekend and that Sunday when we got back I opened my door and immediately had water poor onto my shirt from my door, near the weatherstripping. I look and noticed the door had been siliconed and I didn't know why or what for but obviously it was holding water. I called Patrick on Monday and explained the situation. Patrick didn't seem to be that concerned and just told me to "bring it by". I had my girlfriend bring it by when she got off from work. My girlfriend called me and told me that Patrick didn't have a loaner car and he wanted her to drop the vehicle off (Which we couldn't do) I was frustrated because none of this was communicated to me over the phone before hand. I spoke to Patrick over the phone and was frustrated. I asked Patrick about the silicone on my door and Patrick told me that the Door Latch Recall was performed. I never was informed of this. Patrick began to argue with me which led to him hanging up the phone on me. Then Patrick tells my girlfriend he's going to continue hanging up the phone on me if I call again. My girlfriend left the dealership and was told to come back when a loaner was available. I was pissed, not only was my repair a hack job, the dealership did not try and alleviate my concerns right away, I was simply pushed away. I call and asked to speak to a manager and I spoke to Paul from the Quick Lane due to Greg not being present that day. I explained to Paul my concerns. Paul said the dealership would reimburse me for oil and fill my vehicles tank up with gas for the drive. I was also told to come that Thursday and they would have a loaner for me. Paul told me that Greg the Service Manager would call me the next day and I was better off explaining my concerns to him. I waited until the end of the following day and never was called by the Service Manager. I had to call him in order to speak to him. I go to check my oil level the following day and notice my Valve Cover seals were leaking. Come to find out they removed both Valve Covers as part of the repair and more than likely never replaced the seals. I took my vehicle in on Thursday and Greg the Service Manager communicated that the Valve Cover seals were indeed leaking. He also stated the Door Latch Recall was being re-done due to the poor quality. I get my vehicle back and my gas tank was never filled nor was I reimbursed for oil. I try and call Greg and was told he was busy and he would return my call. This never happened. More
Purchased new $70,000 Expedition. Had issues with control module - no electronics, gauges, locks, a/c etc. Contacted my salesperson who gave me names of service manager & assistant manager to contac control module - no electronics, gauges, locks, a/c etc. Contacted my salesperson who gave me names of service manager & assistant manager to contact. Left a message for both was assured they would call - never heard from anyone in service. Contacted sales person again was advised he would do his best but no promises. Never heard another word from him either. Contacted Ford Corp about problem with vehicle & dealer, was advised of recall & said I could take to a different dealer which I did. Very happy I found out how poor Mullinax is before I purchased 2 more vehicles we are ready to buy in Sept. $70,000 and no one has the courtesy to call back or reach out. Shameful! More
Wanted to buy a The 2001 Ford Explorer Sport Trac they had in inventory for $4,900. Guy sends me an email that the price out the door is $5300 plus tag and taxes. When I confronted the discrepancies he ca had in inventory for $4,900. Guy sends me an email that the price out the door is $5300 plus tag and taxes. When I confronted the discrepancies he came back with the $4900 price tax would be $319 and license plate $450. What a rip off. You can keep that ruck! More
We bought a used Ford Explorer. They tried to rush us out the door the first day, to start the 5 day return policy, even though they knew there were a list of safety issues to fix, including a cracked windsh the door the first day, to start the 5 day return policy, even though they knew there were a list of safety issues to fix, including a cracked windshield. We refused to take it until the work was done. They had the vehicle over a week to complete the work and told us they did a full safety check and "professionally" cleaned the vehicle. When we got it home, we were horrified to find a .40 caliber bullet in a rear cup holder. We also found empty food wrappers and candy in all of the seat pockets. The workers damaged the trim around the windshield when they replaced the it. When we notified them of the bullet and trim damage- they only said they would do better next time. We had to bring it back again to get the trim replaced. When we spoke with the manager about the customer service and safety issue of leaving a bullet in the car, the manager tried to get us to return the vehicle for a refund rather than address the issues. We felt that they were willing to put it back on the lot after we cleaned up their garbage (and the bullet). This is the second vehicle that we bought through them and we would be hesitant to buy another. The salesperson was responsive and polite, but all of the other work and customer service and was poor. More