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Mullinax Ford of New Smyrna Beach

New Smyrna Beach, FL

4.4
291 Reviews
At Mullinax Ford of New Smyrna Beach, we strive to make your dealership experience truly enjoyable. From our huge inventory of new Ford models to our incredible used vehicle specials, we are committed to finding the perfect car at the perfect price for each customer. Our hassle-free approach to sales marks our first step toward providing the exceptional dealership experience that you deserve. Our entire team -- experienced sales associates, professional finance team and expert service technicians -- all work together to ensure that you drive home satisfied. Our refreshing approach to car buying eliminates the stress that's often associated with shopping for a new vehicle. Our Up Front Pricing® eliminates the hidden fees and the haggling that make looking for a car such a chore. By removing the need for negotiations, you save time and money when you visit Mullinax Ford of New Smyrna Beach. We are proud to provide the type of service that leaves customers feeling good about their time with us and confident in their purchase. Once you find the right truck, SUV or car for your lifestyle, our Ford Finance team can explore the various options available to you, with payments that work for your unique budget. From financing a CPO Ford model to leasing a brand-new Ford, we will walk you through the process, addressing any questions or concerns along the way. Keep your investment in pristine condition for years to come with proper maintenance at our Ford service center, and be sure to check out our service specials for money saving coupons and offers. Visit us at Mullinax Ford of New Smyrna Beach in New Smyrna Beach, FL, and discover the joy of car shopping at Mullinax Ford of New Smyrna Beach. Just a short ride from Sanford, Deltona, Daytona Beach, Port Orange and Palm Coast, we are easy to get to from anywhere in Central Florida!
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2317 State Road 44

New Smyrna Beach, FL

32168

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Showing 291 reviews

September 07, 2022

I purchased a 2021 Edge ST a few weeks ago and had the best experience with Jack Tuthill, my sales person. He was friendly, knowledgeable and there was no pressure. Chris Lee handled the financing and did More

by Angela Barrett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Tuthill, Chris Lee
June 04, 2022

I would like to thank Zach for taking care of me today. We were having an issue with the Armour warranty and Zach took it upon himself to take the vehicle back to detail shop and they cleaned up the spil More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach
June 02, 2022

I currently own my second Ford Edge bought at Mullinax, by an amazing salesman by the name of Jack.  He has always been helpful, with a very kind demeanor.  My dismay belongs with the service department, s More

by JW
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Patrick, Greg
March 23, 2022

My son bought a 2021 Ranger on line sales person L. .. Fantastic salesman great deal...very helpful getting the truck delivered..... recommend to anyone looking for new or used...no dealer fees a plus.. More

by cher8884
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
L just L
January 14, 2022

I purchased a used vehicle on 01/02/2022, Drove home and 20 minutes into my trip the car started having engine issues. I was able to get the car into an area and looked under car and a pool of gas under car More

by fourstar7
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
November 02, 2021

I purchased a car from the Mullinax Ford New Smyrna Beach location two years ago. Last Friday, I was headed into work and discovered that my car battery was completely dead. I was in a hurry and stressed out More

by Caschu252
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Salome
Nov 11, 2021 -

Mullinax Ford of New Smyrna Beach responded

Caschu252, our Staff works hard to go the extra-mile for our valued guests! We'll pass your kind words along to Carlos!

October 31, 2021

Very NEGATIVE experience at Mullinax Ford. From the many little things, to the several major things that had happened. I took my vehicle here to service my Cam Phasers, a noise concern when turning my steer More

by Georgiy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick O’Sullivan, Greg Benefield, Paul Szupello
Nov 05, 2021 -

Mullinax Ford of New Smyrna Beach responded

Georgiy, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Since your posting, it is our understanding that Greg, Service Manager, has been in contact with you to ensure all of your concerns are addressed and alleviated to our best ability. I have received confirmation that Greg will be sending you a check to cover gas reimbursement as well. Should you have any other questions, you can reach Greg directly via email at GBenefield@MullinaxFord.com. I will ask that he send you an updated status on your reimbursement and if anything else is hanging. We hope you can accept our apology and let us know if you need anything else.

Nov 25, 2021 -

Georgiy responded

Your information is incorrect, Greg has not reached out to me regarding my concerns. I have not received any compensation as of 11/26/2021 for my fuel expenses or any update regarding when I’ll receive them. Very poor customer service by Mullinax Ford of New Smyrna Beach.

August 11, 2021

Purchased new $70,000 Expedition. Had issues with control module - no electronics, gauges, locks, a/c etc. Contacted my salesperson who gave me names of service manager & assistant manager to contac More

by forestgal9035
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
R. McDonald
Aug 17, 2021 -

Mullinax Ford of New Smyrna Beach responded

Hello, We apologize for any miscommunication that has occurred here. We would like to reach out to you to help with this situation but are unable to figure out your name in our database. Would you please reach out to our sales manager Nick Mullins (nmullins@mullinaxford.com or 386-428-9094 x 2374) so he can help you work through this issue? You can also reply back here with your first and last name and we'll give you a call.

July 19, 2021

Wanted to buy a The 2001 Ford Explorer Sport Trac they had in inventory for $4,900. Guy sends me an email that the price out the door is $5300 plus tag and taxes. When I confronted the discrepancies he ca More

by pvelasquez2000
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jae King
Aug 19, 2021 -

Mullinax Ford of New Smyrna Beach responded

We apologize for the less-than-ideal experience at our dealership. Customer satisfaction is our number one priority. Please contact Darryl Anderson at 386-428-9094 x 2381 or danderson@mullinaxford.com and he will help you!

July 15, 2021

We bought a used Ford Explorer. They tried to rush us out the door the first day, to start the 5 day return policy, even though they knew there were a list of safety issues to fix, including a cracked windsh More

by jbm495
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darryl Anderson
Aug 04, 2021 -

Mullinax Ford of New Smyrna Beach responded

Thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. We understand that our manager Nick Mullins has been in contact with you to address any of your outstanding concerns. Should you need anything else, please reach Nick at NMullins@MullinaxFord.com or call us at 386-428-9094.

Aug 05, 2021 -

jbm495 responded

Your response is incorrect. The manager has not been in contact. A manager only tried to get us to return the vehicle after we cleaned it and made multiple trips to the dealership for repairs, including one trip that they did not have the parts for the repair and did not have the courtesy to call us. No one attempted to resolve our complaint about customer service and their "professional" cleaners. Since the salesperson always stated "cleaning" and "safety inspection " together, I doubt anyone conducted an inspection. No one contacted us after we left the lot and no one contacted us after posting the review. No one tried to resolve our complaint when we were in person. Pressuring us to return a vehicle is not a positive way to resolve the issues. I have no faith anyone would try to resolve it now that the vehicle is off the lot and off the limit warranty.

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