Mullinax Ford of New Smyrna Beach

Quote: "its in your hands now"! Approx July/2014 noticed front tires cupping badly on my 2014 F-150, that was new on 4/27/14. truck had 8000 miles. Truck does no towing and hauls max Approx July/2014 noticed front tires cupping badly on my 2014 F-150, that was new on 4/27/14. truck had 8000 miles. Truck does no towing and hauls max 700 lbs payload, usually much less. Brought i fo service, tire rotation. Lube bay SAID they rotated tires which they did not. Went directly to service, they varified tires were not rotated. They rotated tires and checked front alignment which tech said it was slightly out. At 11,000 mil;es tires were still cupping on front, I had the opportunity to but new, better tires offa 2014 F-150 that the owner upgraded. These tires had 3000 miles on them still on factory wheels. Basically new. These tires are cupping also on front. the new tires have 9000 miles on them. Took to Mullinax today for service, tire rotation and front end check. Was told front end was fine. I replied how can it be, you can see how the tires are wearing. Mark acknowledged the tire wear, said "i don't understand it, you don't tow, you don't overload it. Gave me Ford motor Co. number and said "there's no more I can do, call Ford, it's now in your hands. Another dealer asked my why didn't mullinax take pics of the tires and send to Ford as obviously something is wrong with truck? So the only conclusion I can gather is once Mullinax sells you the vehicle "you'r on your own". I can't believe this is how a customer is treated!!! Admit something is wrong with a new vehicle and look you in the eye and say "it's in your hands now"!! More

Best Dealer in the area. This is the best dealership in this state for sure. I bought a used car from them and ran into a problem one month after purchase and they subsidiz This is the best dealership in this state for sure. I bought a used car from them and ran into a problem one month after purchase and they subsidized 50 % of the repair cost since the used car had a warranty which they provided. I also had a bigger problem a few months down the line and repaired the car. They were good enough to make a courtesy payment to me. The best part is when I purchased the car, their standard fees differ from person to person and when they overcharged me for fees, they refunded the extra amount without me every asking them about it. How many dealers do that ? I would recommend this dealership to anyone and especially college students. More

Superior Vehicle Purchase Experience In looking to purchase a new vehicle, I wanted the best price as well as a team to work with me online as I have very limited time and did not want to In looking to purchase a new vehicle, I wanted the best price as well as a team to work with me online as I have very limited time and did not want to waste it with aggressive sales maneuvers to get me on the lot. I felt I got a very competitive price on my vehicle, but more importantly I was able to conduct most of the transaction vie email and online. My time at the dealer was incredibly short and more focused on the experience of a new vehicle purchase than on haggling and deal making. The dealership facility itself is very welcoming and not that I didn't enjoy my time there - I just didn't have to be there long as the process was fast and efficient. Great teamwork between the players was also evident. Well worth the hour and a half drive, past other local Ford Dealers, to get the service and experience I wanted at Mullinax. Great job! More

outstanding experience This ranks at the top of my buying experience I have purchased many vehicles through many dealerships . I usually buy a new vehicle every 3yrs and This ranks at the top of my buying experience I have purchased many vehicles through many dealerships . I usually buy a new vehicle every 3yrs and have never had a dealership work as hard for my business as these guys More

Terrible Service Department I purchased a Certified Pre-Owned 2013 Ford Focus SE in May 2014. Recently, February 2015 my A/C stopped blowing cold. So I did the basic troubleshoot I purchased a Certified Pre-Owned 2013 Ford Focus SE in May 2014. Recently, February 2015 my A/C stopped blowing cold. So I did the basic troubleshooting (fuses) and one of them one popped for the A/C Compressor. I replaced it with a new one and it popped again so that meant there was a short in the wiring somewhere. So thinking my car is Certified Pre-Owned, I figured it would be covered since the A/C Compressor is something that's covered under warranty. I was sitting in the lounge waiting while my car was being "serviced". I have an associate by the name of Brittany walk up and immediately say, "We have a problem." Which I don't believe is a good way to start a conversation with a customer. She continued to say, "Unfortunately, what is wrong with your car is not covered under warranty. It seems like something has come up and hit the connector on the A/C Compressor and broke it." I questioned how something could bounce up and hit the connector when it's protected by the engine cover that's mounted under the engine of the car. She immediately said, after storming off in a rude manner, "Let me go get my service manager." He comes over and basically states what she told me and seemed like he wasn't open for further discussion regarding getting the issue resolved. He also began to tell me that someone other than his shop has worked on the car & that the damages could have been caused by that work that was done, and I said only myself since I do my own oil changes. He basically insinuated that I caused the damages even though performing an oil change on this car takes place on the other side of the car. He continued to have the dimeanor that he wasn't going to help me. He continued by telling me the repairs would cost approximately $800, for a broken connector. Before this visit I was considering purchasing my next vehicle from this dealership because of the excellent customer service I received from Bipen who sold me the car, I also have a friend who was going to consider financing a vehicle through this dealership. But unfortunately, after witnessing the service departments customer service we felt as if they came off in a rude and offensive manner & after today we would not recommend this dealership for service or any other business. I do not feel as if that is fair for my new salesman Jack T. for losing two potential sales due to the lack of customer service from Brittany & Chris. I will add that Bipen was able to help calm down the situation by giving me solutions as to what next steps I should follow to get my car serviced under warranty. I also gave Jack T. a call shortly after, to follow up with the service. He was disappointed in the customer service given to me by the service department, he told me that he will get in touch with his manager and would give me a call back with a solution. I gladly appreciate that Bipen & Jack were able to defuse the situation, & hear me out. Especially to have them both agree with me that the service department should've either repaired the issue or gave me another option to replace the compressor. In the end, it seems like the customer service is there when you're there to give them your money. But customer service seems to dwindle when you are there hoping they'll help you repair your car with their money. More

Good Dealership To Enjoy Your Purchase Experience: I have done business with Mullinax in Apoka for many years, however this location is closer to my home in West Volusia, so I decided to change locatio I have done business with Mullinax in Apoka for many years, however this location is closer to my home in West Volusia, so I decided to change locations. I have been very pleased with all my dealings over the past 12 years, and have referred family and friends to Mullinax. While nothing is perfect in life, especially when spending large sums of money, but Mullinax as a dealership group has managed to make the experience one that is comfortable with less stress then most automobile dealers. With their (NO DEALER FEE'S) and Upfront Pricing, it really takes away sting you feel when you are negotiating the numbers. No Surprises at the BOTTOMLINE!!! More

epitome of used car salesman Dealership was very poorly represented by a salesman by the name of " Russel", very irresponsible and a Liar. This man is solely reponsible for giving Dealership was very poorly represented by a salesman by the name of " Russel", very irresponsible and a Liar. This man is solely reponsible for giving used car salesman a bad name. He is the epitome of such salesman. He intentionally lies and uses these tactics to sell cars, not to be trusted!!!!!!!!!!!!!!!!!!!!!!! Dealership was appologetic for his actions specifically Eric Kriechbaum, Eric handled situation professionally. More

Pleasant and painless buying experience Found our desired vehicle on-line after deciding we would have to order to get the truck we wanted., Another dealer we were working with actually fou Found our desired vehicle on-line after deciding we would have to order to get the truck we wanted., Another dealer we were working with actually found our truck, and after seeing the truck on your website, two email exchanges & one phone call resulted in our purchase commitment. No-haggle price, professional interaction by Steve & Kim, great facility - Outstanding! Kim made the usual paper-signing ordeal very pleasant by her sense-of-humor and presentation of the endless stack of required forms. Were expecting an insult on a trade-in offer, but it was acceptable and was part of the deal. The Mexican restaurant recommendation was awesome, thank you all! We love our F-150 Platinum! More

Mullinax Ford is the BEST! When you are ready to buy a car, go to Mullinax! Their up-front pricing makes for an excellent experience. No haggling. Just good customer experien When you are ready to buy a car, go to Mullinax! Their up-front pricing makes for an excellent experience. No haggling. Just good customer experience. If you're looking for a used car, if they don't have what you're looking for, they'll try to get it for you! We just bought our 3rd and 4th vehicles from them. And their service department provides good service promptly. Appointments are available, making it even better. Give them a try! More

bought new car after car was totalled I was referred to Mullinax Ford by a friend. Didnt have great credit do I wasnt sure they could help. My sales man Mike A. was amazing. I thought mayb I was referred to Mullinax Ford by a friend. Didnt have great credit do I wasnt sure they could help. My sales man Mike A. was amazing. I thought maybe I could get a used car. Ended up with a brand new car in my price range financed which will help my credit and had lots of discounts and rebates. Mullinax made a very stressful time an amazing one! More