Mullinax Ford of New Smyrna Beach

Tony Burns sales I've purchased a new car every 3 years since 1980. I have met my share of con men,xxxxxxxx, and down right liars ! I have purchased at least 6 from M I've purchased a new car every 3 years since 1980. I have met my share of con men,xxxxxxxx, and down right liars ! I have purchased at least 6 from Mullinax New Smyrna Beach. and the experience has always been fairly pleasant. I just bought a 2019 Fusion Titanium from a young salesman named Tony Burns. It was the most painless new car purchase I have ever experienced !!!! This guy is upfront,courteous and no pressure. When you deal with Tony you have his full attention. His goal in life is to create a happy customer. and get you a great deal. Do yourself a favor,bypass all the xxxxxxxx and ask for Tony. I promise you it will be a car buying experience of a lifetime !!! Don L More

5 month old truck unstable engine Got a brand new f250 4 months ago and took it back 2 month later the engine seems to be shaking I guess not quite sure wat to call it but I know it’s Got a brand new f250 4 months ago and took it back 2 month later the engine seems to be shaking I guess not quite sure wat to call it but I know it’s not normal for a brand new 2019 f250 to be doing only 4 months after I got it ..when I took it to get checked I showed the SERVISE guy a video of the truck shaking on a couple different times... after keeping the truck for a whole day all they could tell me was that there was nothing wrong with the truck ... been a brand new 2019 f250 I would imagine FORD would stand behind its product ... am very disappointed I would imagine FORD would provide all its dealers ships with updated machines to be able fix whatever problem their product is having ..... I would greatly appreciate if next time I take the truck back for service they could fix it More

Truck I bought I was happy with the experience as a whole but they sold me a truck that hasn’t had an oil change since 2016. Not really a big deal but i think they d I was happy with the experience as a whole but they sold me a truck that hasn’t had an oil change since 2016. Not really a big deal but i think they definitely could’ve done a simple oil change and tire rotation on it More

Service Not as Anticipated I purchased a 2015 Ford Escape from Mullinax. It came with a Ford Certified Pre Owned Warranty. I also purchased an additional warranty that covers I purchased a 2015 Ford Escape from Mullinax. It came with a Ford Certified Pre Owned Warranty. I also purchased an additional warranty that covers over and above the Ford Warranty. Shortly after taking possession of the car, I began to feel a hesitation when I stepped on the gas. There was one incident where the gas pedal was to the floor, before the car proceeded. When I called the service department they told me I would have to pay $100 to have it repaired, or just a diognoses. (Who knows how much it would have cost without the extended warranty.) Mullinax Ford needs to take some responsibility for the cars that they sell. More

Nice to you when they sell too you I recently traded in a sedan for truck approximately 30 days ago. I knew I would be paying more for gasoline. In this case, I am paying way more for I recently traded in a sedan for truck approximately 30 days ago. I knew I would be paying more for gasoline. In this case, I am paying way more for gasoline. It is obvious that the car manufacturer lied about MPG ratings. The truck has been babied by previous owners. Also no test drive could catch this. I am now seeking to trade this in just 30 days after the purchase. I got a raw deal, period. My fault absolutely, I let them take advantage of me and swindle me into a 19.9 percent loan with Ford Finance. The salesperson whom sold the truck to me will not answer her emails. I have been very polite in them. More

Consistently poor service We grew up with Ford as our fathers were Ford employees. We are a Ford family, purchasing our first vehicle in 1979. In all that time Mullinax Ford ha We grew up with Ford as our fathers were Ford employees. We are a Ford family, purchasing our first vehicle in 1979. In all that time Mullinax Ford has been our worst encounter with a Ford dealership, specifically their service department. Service lacks consistency and we are extremely disappointed in their level of service. Promises have been made but actions do not follow through. From now on we will go to your competitor Yeoman Ford. Our first experience with them was much more positive than our experiences with your dealership. Maybe you should listen to what your customers are saying rather than blow them off. Chris, hard to call you when your note below doesn’t have an actual number More

Great Dealership Very helpful and knowledgeable staff. Very efficient car buying process that doesn’t take all day at the dealership. Post sale follow up from the sale Very helpful and knowledgeable staff. Very efficient car buying process that doesn’t take all day at the dealership. Post sale follow up from the sales team and customer service team was great. More

First Class Dealership Mullinax Ford of New Smyrna Beach is a first class dealership. They are very ethical and honest. I negotiated a deal with them over the phone. Whe Mullinax Ford of New Smyrna Beach is a first class dealership. They are very ethical and honest. I negotiated a deal with them over the phone. When I arrived at the dealership, the trade-in value and out-the-door price were exactly what we had agreed upon. The environment is friendly, consultative, and relaxed. These are excellent people to do business with.. More