Mullinax Ford of New Smyrna Beach
New Smyrna Beach, FL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 291 reviews
Very good Had my truck serviced a few days ago. Had some questions about front end work. Matt Miller was the servicer adv. he said that he would look things up Had my truck serviced a few days ago. Had some questions about front end work. Matt Miller was the servicer adv. he said that he would look things up and call me with the information. The whole experience was great.Matt was true with his word and called me back. He was very courteous and helpful. It was a good experience !!! More
Tony Burns sales I've purchased a new car every 3 years since 1980. I have met my share of con men,xxxxxxxx, and down right liars ! I have purchased at least 6 from M I've purchased a new car every 3 years since 1980. I have met my share of con men,xxxxxxxx, and down right liars ! I have purchased at least 6 from Mullinax New Smyrna Beach. and the experience has always been fairly pleasant. I just bought a 2019 Fusion Titanium from a young salesman named Tony Burns. It was the most painless new car purchase I have ever experienced !!!! This guy is upfront,courteous and no pressure. When you deal with Tony you have his full attention. His goal in life is to create a happy customer. and get you a great deal. Do yourself a favor,bypass all the xxxxxxxx and ask for Tony. I promise you it will be a car buying experience of a lifetime !!! Don L More
5 month old truck unstable engine Got a brand new f250 4 months ago and took it back 2 month later the engine seems to be shaking I guess not quite sure wat to call it but I know it’s Got a brand new f250 4 months ago and took it back 2 month later the engine seems to be shaking I guess not quite sure wat to call it but I know it’s not normal for a brand new 2019 f250 to be doing only 4 months after I got it ..when I took it to get checked I showed the SERVISE guy a video of the truck shaking on a couple different times... after keeping the truck for a whole day all they could tell me was that there was nothing wrong with the truck ... been a brand new 2019 f250 I would imagine FORD would stand behind its product ... am very disappointed I would imagine FORD would provide all its dealers ships with updated machines to be able fix whatever problem their product is having ..... I would greatly appreciate if next time I take the truck back for service they could fix it More
Truck I bought I was happy with the experience as a whole but they sold me a truck that hasn’t had an oil change since 2016. Not really a big deal but i think they d I was happy with the experience as a whole but they sold me a truck that hasn’t had an oil change since 2016. Not really a big deal but i think they definitely could’ve done a simple oil change and tire rotation on it More
Service Not as Anticipated I purchased a 2015 Ford Escape from Mullinax. It came with a Ford Certified Pre Owned Warranty. I also purchased an additional warranty that covers I purchased a 2015 Ford Escape from Mullinax. It came with a Ford Certified Pre Owned Warranty. I also purchased an additional warranty that covers over and above the Ford Warranty. Shortly after taking possession of the car, I began to feel a hesitation when I stepped on the gas. There was one incident where the gas pedal was to the floor, before the car proceeded. When I called the service department they told me I would have to pay $100 to have it repaired, or just a diognoses. (Who knows how much it would have cost without the extended warranty.) Mullinax Ford needs to take some responsibility for the cars that they sell. More
Lemon truck Ok here we go the worst dealer as far as loyalty to there customers.. I have bout 4 cars from them have sent many friends there to buy cars.. And they Ok here we go the worst dealer as far as loyalty to there customers.. I have bout 4 cars from them have sent many friends there to buy cars.. And they finally "got" me lol.. Im actually thinking about getting a lawyer involved with this.. I bought a 2013 f150 traded in a 2010 f150 that i traded my f350 king ranch in for anyways the 2010 we traded that in because less than a month having it the timing cam phasers went out due to gummed up oil.. Anyways i reluctantly agreed to trade it in on a 2013 truck that was MUCH more expensive and i asked them about the head rests in the back seat and a second key.. They promised to take care of it and never did so im driving down the road and a ghy flagged me down and i had his old truck... He offered to give me the sexond key and the head rest i was so happy to hear that so went to his house and thats when he told me that the truck i bought he had only had a couple months and they had to give him a new truck because it had been in the body shop more than he had it due to a major rust issue with this truck.. So i figured ok ive only had a it a couple weeks ill go have them them look at it and they said" its no longer under paint warranty" wow ok what a bunch of crap they never disclosed that it had a history of body problems not did they report there own repairs to carfax so it was 100% covered up now my whole rocker panel is falling out and i bet that they will refuse to acnowledge that it had a prior known issue.. That they gave the guy before me a new truck over the same problem.. So elwill was my salesman and some guy named darrel was the sales manager and they act like they had no idea about the issue with this truck however during the sales process it was 100% its an amazing truck the guy who traded it bought another one had it lifted as well and hyped it up big time so tomorrow its going to a body shop to be checked for prior repairs and if so it will be getting a call to the news chanels.. It will be well known that this is bad bad bad business especially someone who trys to stay loyal to them... And with this info they know exactly who i am... Grey mustang gt, f350 king ranch, 2010 f150,, 2013 f150,, my salesman is elwill and i see he also has another issue with not helping to resolve issues.. They awesome friendly ppl till you buy the car then they dont care anymore.. They got your money so thats the goal.. They can care less if you come back or not..... DO NOT BUY FROM THEM.. More
Nice to you when they sell too you I recently traded in a sedan for truck approximately 30 days ago. I knew I would be paying more for gasoline. In this case, I am paying way more for I recently traded in a sedan for truck approximately 30 days ago. I knew I would be paying more for gasoline. In this case, I am paying way more for gasoline. It is obvious that the car manufacturer lied about MPG ratings. The truck has been babied by previous owners. Also no test drive could catch this. I am now seeking to trade this in just 30 days after the purchase. I got a raw deal, period. My fault absolutely, I let them take advantage of me and swindle me into a 19.9 percent loan with Ford Finance. The salesperson whom sold the truck to me will not answer her emails. I have been very polite in them. More
Consistently poor service We grew up with Ford as our fathers were Ford employees. We are a Ford family, purchasing our first vehicle in 1979. In all that time Mullinax Ford ha We grew up with Ford as our fathers were Ford employees. We are a Ford family, purchasing our first vehicle in 1979. In all that time Mullinax Ford has been our worst encounter with a Ford dealership, specifically their service department. Service lacks consistency and we are extremely disappointed in their level of service. Promises have been made but actions do not follow through. From now on we will go to your competitor Yeoman Ford. Our first experience with them was much more positive than our experiences with your dealership. Maybe you should listen to what your customers are saying rather than blow them off. Chris, hard to call you when your note below doesn’t have an actual number More
had a great experience Overall, we had a great experience buying a car. We appreciate the up-front pricing and lack of dealer fees. We shopped around and this dealership had Overall, we had a great experience buying a car. We appreciate the up-front pricing and lack of dealer fees. We shopped around and this dealership had the best price. The employees were nice and helpful. We had difficulty getting a tag transferred and were not told there was another employee who could clear it up - we found out days later - that is our only complaint. More
Great Dealership Very helpful and knowledgeable staff. Very efficient car buying process that doesn’t take all day at the dealership. Post sale follow up from the sale Very helpful and knowledgeable staff. Very efficient car buying process that doesn’t take all day at the dealership. Post sale follow up from the sales team and customer service team was great. More