Mullinax Ford of New Smyrna Beach

Sales Manager Told me That I was too Smart and to Leave I tried buying a mustang today. Our salesperson was very helpful and incredibly kind. However, the deal came down to a $200 trade-in difference. I tried buying a mustang today. Our salesperson was very helpful and incredibly kind. However, the deal came down to a $200 trade-in difference. Our salesperson brought over the sales manager, who was initially pleasant. However, our conversation became slightly heated as we discussed the $200. After only a few minutes of talking, the manager walked away from our negotiation. A few seconds later, however, he hollered across the showroom floor to the salesperson, asking her about tag transfers, saying to me, "There's your $200". I hollered back that I did not accept this as an answer to my initial negotiation request. In response, the manager again hollered from behind the sales counter: "You're right, you're smarter than us. You need to leave". Isn't it odd that a sales manager personalized a lousy negotiation, especially hollering his frustrations from behind the sales counter? Maybe I rubbed him the wrong way or maybe his day was terrible, either way, I think there must be a better way of dealing with customers than trying to publicly insult them. More

I received excellent svc for a recall repair on Ford Flex. 2013. Prompt attention, shuttle svc and a clean car Great work, courteous and attentive Flex. 2013. Prompt attention, shuttle svc and a clean car Great work, courteous and attentive More

First impressions count I took my recently purchased 2015 Mustang to the Quick Lane service department as a first time customer for "The Works Oil Change". Joshua Barclift ac I took my recently purchased 2015 Mustang to the Quick Lane service department as a first time customer for "The Works Oil Change". Joshua Barclift actually remembered me and my car from a previous visit I had months earlier with a question about a "reading" I was getting on the instrument panel. His professional and caring interaction with me solidified my hope to have my Mustang serviced at this dealership "annex" in the future More

Ryan Zdunek was wonderful in how He treated me for the recall of my Fusion! He got me a loaner car for the time that they were fixing my Fusion and he walked me through everything! They scheduled the appo recall of my Fusion! He got me a loaner car for the time that they were fixing my Fusion and he walked me through everything! They scheduled the appointment ASAP and it only took them several hours to finish it! I was back in my own Fusion that very same day! More

Theresa I have been a customer since 2012. Sales and service are excellent. Everyone is very pleasant and knowledgeable. They go the extra mile. Thank yo I have been a customer since 2012. Sales and service are excellent. Everyone is very pleasant and knowledgeable. They go the extra mile. Thank you. More

A few problems with Truck purchase this time My journey started back on 12-1-2019. I have waited to write this review because of the problems with the sale. This was my third vehicle purchased fr My journey started back on 12-1-2019. I have waited to write this review because of the problems with the sale. This was my third vehicle purchased from the NSB location. My salesman was Ryan and he did everything that he possibly could could do to help me through the process and the problems. Problem #1 When doing the credit application we had agreed that no one could beat Space Coast rates so that is who we went with, we thought. The next day the wife and I have been alerted that we now have 2 hard inquires from Wells Fargo and BB&T for credit, so I call Ryan and ask what happened. I was transferred to Darryl and I related to him that no one from finance never spoke to us during the whole transaction. He said it was normal and that they probably were rate shopping. I asked if they do this with out asking the customer. He speaks with someone from finance and now Space Coast has matched the rate. I was going to refinance either way. Now we have 3 hard inquires with one purchase. Problem 2 On 12-1-2019 We obtained a 10 day pay off on my trade in. Mullinax waited till 12-19-2019 to pay off my loan, leaving a $64+ balance on my loan. Another call to Ryan. He went above and beyond again to help rectify the problem for me. Problem 3 I refinanced on 12-13-2019 After waiting what I felt an extra 2 hours at the dealership for the paperwork to be signed. I just found out that my paperwork was done incorrectly on 1-12-2020 and my title is being held up at the dealership. If you get the guy from California doing your paperwork beware!!!!! Not sure how much trust I will have in Mullinax next time I buy a vehicle. More

The store is clean and the people are awesome, they made us feel at home and sold us an awesome truck!! We would recommend the dealer to anyone!! us feel at home and sold us an awesome truck!! We would recommend the dealer to anyone!! More

Professional and Reponsive I had a very good experience with my Sales person, Ashley and the entire staff at Mullinax. After the purchase, I discovered a cracked tail light. I I had a very good experience with my Sales person, Ashley and the entire staff at Mullinax. After the purchase, I discovered a cracked tail light. I contacted the dealership and they took care of the cracked tail light at no charge. I will certainly use this dealership in the future for future purchases. More

Great Experience This dealership is honest, no pressure and very polite. Our salesman was excellent. We've already sent someone to Carlos to buy a vehicle too. This dealership is honest, no pressure and very polite. Our salesman was excellent. We've already sent someone to Carlos to buy a vehicle too. More

Extremely polite and professional...treated with the utmost respect. BY everyone in the dealership...truly was a pleasant experience all the way around and I love my new truck utmost respect. BY everyone in the dealership...truly was a pleasant experience all the way around and I love my new truck More