Mullinax Ford of Mobile

This is my second truck from Mullinax Ford. The consultant James Hankins was very helpful, he helped me locate the perfect truck. I’m a week in and I love my truck. I put 200010 miles on my l The consultant James Hankins was very helpful, he helped me locate the perfect truck. I’m a week in and I love my truck. I put 200010 miles on my last one and hopefully the same with this one. More

Very friendly and helpful in finding and locating a vehicle I was interested in. Very fair on price, and very professional vehicle I was interested in. Very fair on price, and very professional More

Best car buying experience I’ve had. Patrick was awesome. It was nice coming to a dealer that was upfront, and there were no sales games. Patrick was awesome. It was nice coming to a dealer that was upfront, and there were no sales games. More

Definitely takes their time helping you find the vehicle you never thought you’d want. you never thought you’d want. More

On Friday March 21st I visited this dealership to meet with my salesguy about test driving and purchasing a Bronco. At the time my salesman was preoccupied with a current customer and referred me off to K with my salesguy about test driving and purchasing a Bronco. At the time my salesman was preoccupied with a current customer and referred me off to Kushon Anderson. Test drove and afterward, we worked out a deal. This deal consisted of me placing a $500 security deposit which was encouraged by Mr. Anderson since I will be putting a large down payment and the rest will be financed by my local credit union and won't be able to pick it up until Friday March 28th. It also consisted of running boards at no additional cost and was advised by Mr. Anderson that they will be ordered and installed and ready by the time of delivery on Friday March 28th. The very next day(Saturday March 22nd) I came back to the dealership since Mr.Kushon Anderson wasn't answering any of my calls. I asked about having a retractable top installed on this vehicle but was informed he was at a funeral. Tuesday March 25th I called Mr. Anderson to inform him of my loan approval and to send the bill of sale/financial paperwork to my bank as requested from my loan officer. Mr. Anderson advised me to send him via text my loan officers information and that info was texted to him. It wasn't until today March 27th that I reached out to advise Mr. Anderson of my arrival tomorrow March 28th to bring a check, sign the paper work and take delivery of the Bronco. Mr. Anderson failed to respond to any text let alone phone calls made to him. It was at this moment I had to reach out to my original sales person to see where we all stand with this deal and this is when I was informed that nothing was done. Paper work wasn't sent my loan officer, running boards were not installed, let alone ordered. I was accused by Mr. Anderson of blocking all correspondence which was simply not true. It doesn't make sense to do that when you are in the process of purchasing a vehicle of this magnitude. After realizing Mr. Anderson dropped the ball on the process of this deal, I was informed that I would have to wait an additional 7 days to have the running boards installed after I had to pay for them out of pocket which is against the original deal and what we originally agreed upon. We are talking about a 57K vehicle and it seems that this dealership did not want my business nor cared to even earn it. At this point, with the lack of communication, correspondence, and concern from Mr. Kushon Anderson, I thought it was best to walk away from this deal. There will be another dealership out there will kindly accept and honor my business More

Very persistent and willing Listened and work with me every step of the way for what I wanted and needed. Did not try to steer me to something else or other than I wanted every step of the way for what I wanted and needed. Did not try to steer me to something else or other than I wanted More

Working with Salomon was a pleasure! He was very friendly, courteous and knowledgeable about the working of the truck! Thanks Salomon for everything you did! He was very friendly, courteous and knowledgeable about the working of the truck! Thanks Salomon for everything you did! More

This was a remote transaction made simple by Keith and his team at Mullinax. Thank you for that. his team at Mullinax. Thank you for that. More

Dealership couldn’t answer most questions about Maverick. difficult to get answers until Virtual tour offered. difficult to get answers until Virtual tour offered. More