Mullinax Ford of Mobile

He made it very easy for a 19 year old with a new job to get a bew car. I was very impressed with the service and would recommend it to anyone looking for a new vehicle. It was a great feeling driving off t get a bew car. I was very impressed with the service and would recommend it to anyone looking for a new vehicle. It was a great feeling driving off the lot in my 2013 ford focus More

I have nothing but praise for Mr. Jim Crampton. He was very straightforward about Mullinax business philosphy and gave me the impression of honesty and integrity. Because of him, I purchased a 2013 Ford very straightforward about Mullinax business philosphy and gave me the impression of honesty and integrity. Because of him, I purchased a 2013 Ford Edge with the expectation of honesty from Mullinax from the decision of purchase to the end of the dealing with all of the paperwork. He had also give me a piece of paper that showed what I could expect my monthly payment to be. Unfortunantely, that was not the case. I was assigned to Jon Dreaden for the final paperwork and while in his office, he was filling in all this paperwork, continually shifting papers and printing out papers, then shuffling more papers, filling in more papers and printing more papers. After about 20 mins, he had a stack of papers that we started signing and I was assured that all I was signing was paperwork that was needed to finish up the deal. After rushing through the signing, he started folding everything and handed me my envelope and said we were finished and I could pick my auto up the next day. A few days later while in the doctor's office, I got to wondering why the payment that Mr. Dreaden showed me was around $60 more than was originally quoted and after pulling out the paperwork, I saw where Mr. Dreaden had added Motor Vehicle Serv. Contract & Gap Protection to the tune of $3,050.00. I called him and expressed my displeasure about this and asked him to cancel the extras & he said Okay. When I asked him to rewrite the contract, he really did not want to do that as he said I would just end up paying the note off early (????), At my insistence, he finally agreed to rewrite it. I have been contacted by Mr. Alvin Davis and he has assured me that this will never happen in the future & apologized on behalf of Mullinax. As I told him, that was very unethical on Mr. Dreaden's part, however, Jim Crampton more than made up for that bad portion of this deal and in the end, I would recommend Mullinax Ford in the future as a dealer & Jim Crampton as the Sales Representative. You should be proud to have him on your team. More

Me and my husband loved every thing about our experience at mullinax the stuff was great the service was great and the up front pricing was a huge help we love out me ford escape! at mullinax the stuff was great the service was great and the up front pricing was a huge help we love out me ford escape! More

I’ve purchased several F-150 trucks. This is the first time I have walked out of a dealership not feeling slimy from the whole purchasing process. My sales rep Jim Crampton spent a lot of time with me as time I have walked out of a dealership not feeling slimy from the whole purchasing process. My sales rep Jim Crampton spent a lot of time with me as the variety of F-150s available to choose from was extensive. He was also very knowledgeable about any vehicle in which I showed interest. My choice came down to two vehicles…Jim and the finance manager Jon Dreaden were more than happy to work up the finance numbers, including my trade-in value, on both vehicles. I’ve found in the past that most dealerships don’t want to give you a trade-in value until you’ve decided on a vehicle…seems the trade-in value can vary based on the cost of the vehicle you want to purchase…this game was not played by Mullinax. After deciding on a vehicle, Jon found me the best financing that works for me. He was even able to beat the interest rate offered by my credit union…which is hard to do. I wanted to add some additional items to the vehicle, and Carrie Kwitzky, my service advisor, was able to work with the parts department to set up the work so that I could take advantage of the cost to receive Ford Ownership points. I’ve had other F-150 trucks serviced at this dealership and I always try to work with Carrie as she is “old-school” in the level of service she provides…really works hard, giving her best effort to each customer! I would definitely recommend you stop by Mullinax and check them out before making any vehicle purchase decisions. More

I recently purchased an F-150 from this dealership. My salesman, James Hankins, was hands down the best salesman I have ever dealt with. He was very knowledgeable of the vehicles, very prompt with answeri salesman, James Hankins, was hands down the best salesman I have ever dealt with. He was very knowledgeable of the vehicles, very prompt with answering any and all questions, and most importantly he was completely honest from start all the way to the end. I would definitely buy another vehicle from this dealership especially from James. Great job guys! More

Dealership rectified all my issues after seeing this review. They were very proffesional and took the time to hear me out and my concerns and wanted to make sure my issues were taken care of. review. They were very proffesional and took the time to hear me out and my concerns and wanted to make sure my issues were taken care of. More