Mullinax Ford of Mobile

Purchased 2016 f350 I called the dealer (Brandon) to let him know I was on my way that day it was cold and raining he had the new truck pulled up to the front of the buil I called the dealer (Brandon) to let him know I was on my way that day it was cold and raining he had the new truck pulled up to the front of the building with the engine ruining with the seat heaters on this guy. Takes care of his customers and beyond More

Excellent I wasnt really sure what i wanted and they were the first dealership we stopped at. I just told them the monthly payment i wanted and told him i wante I wasnt really sure what i wanted and they were the first dealership we stopped at. I just told them the monthly payment i wanted and told him i wanted an suv and he handled the rest. I was expecting to get a used vehicle, but they ended up putting me in a brand new one for about the same payment. The process was super quick and easy and we were very pleased with everything. Brandon Dana was our sales guy and he was awesome. More

easy purchase, no BS. I was pre approved for financing before I hit the lot. Shannon was very helpful and speedy in the transaction. We were in and out in under two hours, I was pre approved for financing before I hit the lot. Shannon was very helpful and speedy in the transaction. We were in and out in under two hours, from test drive to final paperwork. I would definitely buy here again. More

New F150 purchase I dealt with all of the dealers Mobile and Mullinax was definitely the easiest and most professional to deal with. I appreciate the honesty and willin I dealt with all of the dealers Mobile and Mullinax was definitely the easiest and most professional to deal with. I appreciate the honesty and willingness to work with me on this purchase! More

Satisfied Customer Mullinax Ford have the friendliest staff. They were very professional, courteous, and knowledgeable about the cars . They made my day when they allowe Mullinax Ford have the friendliest staff. They were very professional, courteous, and knowledgeable about the cars . They made my day when they allowed me to drive off in a 2016 Ford Fusion on my birthday. More

Unexpected purchase When I visited, I was only going in for a maintenance check. After talking with Michael for a while and looking at the 2016 Fusions, I decided to trad When I visited, I was only going in for a maintenance check. After talking with Michael for a while and looking at the 2016 Fusions, I decided to trade in my 2013 Fusion. The staff worked hard to make a great deal for me and made sure I was satisfied with everything! I traded a Fusion for a Fusion and still love my new one just as much as the day I drove it off the lot! Ps. Michael still helps me when I call about a feature or anything. He's great! More

Glutton for punishment. TO WHOM IT MAY CONCERN; I can honestly say that the communication needs some work among many other things as well. It was the worst experience I ha TO WHOM IT MAY CONCERN; I can honestly say that the communication needs some work among many other things as well. It was the worst experience I have ever had trying to buy a vehicle. Had it not been for the fact that I couldn’t find a 2015-2016 Mustang GT Premium in Ingot Silver, Auto with 20” Rims, 400a package with NAV anywhere within 400 miles, I WOULD NOT HAVE BOUGHT FROM MULLINAX. We started on 12/4/2015, I had the first car sold out from under me while I sat there with blank check in hand for nearly an hour, ready to buy. On my next trip in to try again to buy, I then was told at the last minute that I could buy another similar but with fewer options and $7k more, 2016 vehicle, but couldn't take delivery for 30 days due to recall… REALLY??  Several days later I then drove a 3rd vehicle that was a new 2015 with 31 miles on it and… BINGO!... it had a warped brake rotor. ALL OF THESE EVENTS TOOK PLACE OVER THE COURSE OF 3 WEEKS!! I took delivery of my new 2016 Mustang GT Premium on Dec 30th 2015… I was told it was coming in via transport from somewhere else they had located…YEP, FLATROCK, MI…after it was built at the plant because they had to order it!... I have closed on a house quicker than that. I had $12000 cash to put down but we agreed to take the car home for the night and let wife drive interstate highway the next morning 12/31/2015 to see how she liked it. If there were no problems we were going to keep the car, we had until 12pm to bring the car back and they would tear up all of my paperwork and my check for the $12000 which I left overnight rather than the cash which I told the finance person MIKE RHODES that I would have to deposit on NEW YEARS EVE, which I did. He said that my check would not go to the bank until Monday 1/3/2016 due to the holiday.*Mullinax sent that check the very next day on NEW YEARS EVE!! How nice of them! Luckily it didn't bounce! That was the ICING ON THE CAKE FOR ME!! I had to go back anyway on New Year’s Eve because they also forgot to install my locking lug nut/ Enhanced Security Package that I paid $300 DOLLARS FOR. Crystal Loper the service advisor was prompt on getting the car in and out and was very courteous. Shannon Moore was my salesman along with another gentleman named Byron Boykin , Byron who tried to get the service department to repair a warped brake rotor on a brand new 2015 Mustang GT premium with 31 miles on it, that I might have possibly bought that day, but they were too busy and couldn't get it in for 2-3 days! My sales guys and Brain Walsh, the finance Manager who posed as the General Manager when I finally asked to SPEAK WITH ALVIN DAVIS THE GENERAL MANAGER, WHO NEVER NOT 1 TIME SHOWED HIS FACE or apologized for any of my inconveniences! Anyway, SHANNON MOORE, BYRON BOYKIN AND BRIAN WALSH, all friendly, professional, and patient. I feel like those 3 previously mentioned gentlemen made an effort to help me. I feel like the communication breakdowns, hassles and other snags come from somewhere else.   MIKE RHODES, the finance man who told me all the BS about my check being deposited, was kind of dry and acted like he needed me out of his office and after they sent my check to the bank knowing that they saw the $12000 cash in front of them that I had to take to the bank the next day...well...Let's just say that guy… I have absolutely nothing for him or for whoever else decided to pull that stunt…BAD BUSINESS!   I CAN ONLY HOPE THAT THIS INFORMATION MAKES IT INTO THE MULLINAX BROTHERS THEMSELVES SO THAT THEY CAN MAKE THE PROPER ADJUSTMENTS TO PROCEDURES AND MAYBE HELP THE NEXT GUY OUT. I WENT IN THERE WITH EXCELLENT CREDIT, CASH IN HAND AND 2 POSSIBLE NICE, LIKE NEW, TRADE INS. A 2008 HD FLHX STREET GLIDE IN BLACK PEARL,  1 OWNER, 6,100 miles with extras, TOMMY DAVIS OFFERED $8000 for trade in.  2007 VOLVO S60 2.5 T, 45,000 miles, WHITE, LEATHER, LOADED…$6000 trade in. NEEDLESS TO SAY WE DECIDED TO SELL OURSELVES. SO FAR WE LOVE THE CAR ITSELF, BUT IT WASN’T WORTH THE TROUBLE IT TOOK TO GET IT. I CAN ONLY HOPE THAT THE SERVICE AFTER THE SALE IS OUTSTANDING, BUT I’M NOT HOLDING MY BREATH FOR THAT I CAN ASSURE YOU.   Regretfully, Chris S. More

New SUV Had a great experience with Mullinax Ford this go around. Brandon Dana is a great salesman. He's was not pushy and listened to what I had to say and a Had a great experience with Mullinax Ford this go around. Brandon Dana is a great salesman. He's was not pushy and listened to what I had to say and answered all my questions. Great trade-in value for my old vehicle. I will be recommending them to my friends and family. I will also continue to be a repeat customer. Thanks. More

we only buy from Mullinax 3 years ago we bought a Ford Escape and loved it! Mullinax is always friendly and willing to fit your needs.We recently bought a 16 Ford Escape and i 3 years ago we bought a Ford Escape and loved it! Mullinax is always friendly and willing to fit your needs.We recently bought a 16 Ford Escape and i am enjoying it as well.We use them for all oil changes.The financing was simple and easy to understand.I also have had great experience with the service department.we will use Mullinax from now on and we plan to get our daughters car there when she turns 16. Great place! More

A Great Experience For several monthsI had been search for a F250 in a specific color and with certain features. In my search, I found a link to Mullinax Ford who had th For several monthsI had been search for a F250 in a specific color and with certain features. In my search, I found a link to Mullinax Ford who had the particular truck I was looking for. On a Friday evening after work, I drove over an hour to look at the truck. Although the dealership was scheduled to close at 1900, they stayed to make sure that the deal worked for me. The staff was very friendly and I would recommend them to others. More