
Mullinax Ford of Mobile
Mobile, AL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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3 to 4 hours turned into 3 days I purchased a CPO Explorer, which was supposed to have a 170 point inspection. Somehow the sunroof shade was missed. I operated it before making the p I purchased a CPO Explorer, which was supposed to have a 170 point inspection. Somehow the sunroof shade was missed. I operated it before making the purchase and it had a loud clicking noise. Service dept looked at it and determined it was the motor. They had to order it, so I made the purchase and brought it back at 7:15 am on Wednesday. I was met by Wendy, a service writer. When she thought the service department had to make the repair she told me it was a half-day job, then went to a whole day, then more than a day....which is it? When she found out the used car service dept had to fix it, it went down to 3-4 hours. Again, which is it? After waiting 4 hours and no word of it being completed, I went and asked Wendy. She didn't know anything. I contacted my salesman Derek Montalvo. He looked into it and found out that it was not the motor, but a bearing. At this point the entire overhead was down, so Derek went back to the Service dept to get me a loaner car so I could leave my Explorer there. I finally got a new Escape as a loaner at 1:30 pm, over 6 hours after I arrived there. I left with the promise it would be done on Thursday. It wasn't. They received the part in at 2 pm, and even though it was a 3-4 hour job, which made me think that having it half way done before the part arrived it would only take 2 hours to put back together, it didn't get done by the COB on Thursday. As a matter of fact it was not ready until 4 pm on Friday. I was told it was ready at 3 pm, but it wasn't. They sent it through to get cleaned. They didn't get the roof or the sunroof glass. I hope this is not a typical service dept experience at Mullinax. I do know one thing, during my 6 hours in the Service Dept waiting room, they sold a lot of windshield wipers. Almost every person that was sitting in there was told their windshield wipers needed to be replaced...$30.95 was quoted to every one of them, which really is a decent price. As a final thought; I drove 650 miles home from Mobile, AL to St. James City, FL, and I love, love...love this Explorer. What a great SUV. More

Awesome! Ben was super helpful when looking for a new car. We had visited another dealership the same day, but didn’t get the perosnable service we received fr Ben was super helpful when looking for a new car. We had visited another dealership the same day, but didn’t get the perosnable service we received from Ben and the other crew members. We really appreciated the crew staying after close to work with us. Thanks Ben, Terrance and Johnathan for my new car! More
Easy. Price, quality and delivery all three were great Great dealership to work with. The pricing was good and my sales person was very informative in answering my questions prior and during the purchase o Great dealership to work with. The pricing was good and my sales person was very informative in answering my questions prior and during the purchase on my truck. More
Excellent car buying Experience I purchased my vehicle today and Derek Montalvo was my great salesman. Derek was very nice, patient, attentive, and very helpful through out the ent I purchased my vehicle today and Derek Montalvo was my great salesman. Derek was very nice, patient, attentive, and very helpful through out the entire process. He communicated with me from the day I called him inquiring about the vehicle all the way up until I completed the process. I went to look a one car and he remained focused on that car only and he did not try to pressure me into changing my mind about anything. The process was smooth and did not take all day like some dealerships do. Derek is a great salesman and went above and beyond to make sure I was happy. I give him 5 stars and two thumbs up. He is the best salesman that I have ever dealt with. Thanks Derek, Keep up the great work. More
Excellent customer service Had a great positive experience in dealing with mr. Howell. I would definitely recommend him to family and friends to receive to ultimate buying exper Had a great positive experience in dealing with mr. Howell. I would definitely recommend him to family and friends to receive to ultimate buying experience More

Great buying experience! Derek was a great salesman. He wasn’t the typical pushy salesman, but was friendly, and very helpful. I came to look at a specific vehicle, and that’s Derek was a great salesman. He wasn’t the typical pushy salesman, but was friendly, and very helpful. I came to look at a specific vehicle, and that’s what he showed me. He didn’t try to get me to buy some outrageously priced vehicle so he could get a bigger commission. I think this was the best car buying experience I’ve had. More
Excellent car buying experience!! Had a quick and easy purchase with Ben, he was very polite, (not pushy like lots of people) and made the entire process as enjoyable as possible for m Had a quick and easy purchase with Ben, he was very polite, (not pushy like lots of people) and made the entire process as enjoyable as possible for me. Will do future business with Ben and Mullinax Ford! More
Excellent Both sales and finance were excellent. Great experience. I visited several dealerships before selecting Mullinax. By far superior service. Believe Both sales and finance were excellent. Great experience. I visited several dealerships before selecting Mullinax. By far superior service. Believe me I am not a novice on buying cars More
Experience The process went very smoothly. We were able complete our transaction and still get to the activities we had planned that day. That is the way I pref The process went very smoothly. We were able complete our transaction and still get to the activities we had planned that day. That is the way I prefer to conduct business. More
Highly Recommened - great service Derek is a great sales man and Terrance in the finance department assisted me as well. These guys were amazing assisted me every day. I highly r Derek is a great sales man and Terrance in the finance department assisted me as well. These guys were amazing assisted me every day. I highly recommend them. More