Mullinax Ford of Kissimmee

Beware of this dealer. Went there to buy a truck. Be really careful with Manny Pauta. He will even talk about the Bible to sell you the extended warranty. The payment went Went there to buy a truck. Be really careful with Manny Pauta. He will even talk about the Bible to sell you the extended warranty. The payment went up when he added it, and I was concerned as it was more than I was expecting to pay. Manny with his deceitful tactics to the rescue. His exact words, as I have them recorded, were "With this warranty, you will always have peace of mind. Just bring the truck here, and we take care of the rest. Anything that happens to it, we got you." Well...after a month, two things start happening with the truck. Called Service, but got no response. I emailed my Salesperson, no answer. Email the Manager, David Macarel, a true gentleman (The same way I say the bad, I say the good) and he personally stayed with me on the line till Service answered. I was advised by a nice lady that I would need to take my truck to a Dodge dealer. Well, that's not what Manny said. We called Manny, and he advised that, he is not a mechanic, and since we bought the Truck there, to bring it to the dealer. So, we did! Guess what. We get there, and we are told by someone in Service that we need to take it to Dodge. We get upset but tell him we were advised by Manny to bring the truck. The words from Service were "We are not responsible for what they tell you in Finance." We go to Manny, now Manny starts saying that we should have called instead of bringing the truck, deniying he said to bring it in, BUT, he was going to talk with Service so they would keep the truck and take care of it. He comes back saying that what Service said is correct. Another Manager comes in and advises that they will do the appointment for me with Dodge, and apologized. Went to Service, and the guy tells me I need to do the appointment with Dodge, not them. At that time the Service Manager, another gentleman that cared, tells me in more detail how the Insurance works, and how it would be better to go to Dodge. Apologized for the misinformation from Manny, and even offered for me to bring the truck the next week to see if he could do a diagnostic free of charge, and even fix it if possible. I left upset, but with some hope. Manny just blatantly lies to you to upsell and get his comission, then washes his hands like Pilatus did! True man of God Manny! Avoid this dealer!! Took the truck to Dodge and they are working on it. More

Tonia's customer service and professionalism was top notch. I would recommend her to anyone seeking to purchase a vehicle. notch. I would recommend her to anyone seeking to purchase a vehicle. More

Great and easy experience with the help of Trent. It was my first time buying a car and he made it a stress free process and had my best interest in mind. Highly recommend working with Trent at Mulli It was my first time buying a car and he made it a stress free process and had my best interest in mind. Highly recommend working with Trent at Mullinax Ford Kissimmee! More

Sales was great ! Service was great! Not too happy with my particular used truck due to ongoing electrical problems since the day I drove it home. Service was great! Not too happy with my particular used truck due to ongoing electrical problems since the day I drove it home. More

Fantastic ! Super knowledgeable and had me in and out within an hour! Highly recommend! Robby Reed and Manuel in finance have taken care of us more than onc Super knowledgeable and had me in and out within an hour! Highly recommend! Robby Reed and Manuel in finance have taken care of us more than once and will again! More

The service was impeccable! Adrian was professional, very friendly and courteous. The finance manager Manny was awesome as well. Great experience and I definitely would recommen Adrian was professional, very friendly and courteous. The finance manager Manny was awesome as well. Great experience and I definitely would recommend anyone to purchase from them! More

Robby is awesome. He was prompt in answering every question we had and helping us with finding the right options we needed in our Ford Maverick 2023 purchase. We settl He was prompt in answering every question we had and helping us with finding the right options we needed in our Ford Maverick 2023 purchase. We settled on deciding the options I wanted and what was in the inventory over phone. When I arrived, Robby had the truck ready to test drive and I was in and out the door in around an hour with a new truck. Everyone at Mullinax Ford of Kissimmee was very friendly, helpful and forthcoming in helping us get our Ford Maverick 2023 for a great price. I highly recommend this dealership to everyone if they are in the market for a Ford. More

I had a great time working with Robert. He was very professional and would recommend him to anyone looking to buy a car He was very professional and would recommend him to anyone looking to buy a car More

Nice people Good service ,ADRIAN KING the sales consultan Explain everything very clearly and all ways with respect. Thank you consultan Explain everything very clearly and all ways with respect. Thank you More

Robert was excellent! He made the whole process as smooth as possible. Robert is a very kind and respectful young man. Robert is an asset to the Ford team. He made the whole process as smooth as possible. Robert is a very kind and respectful young man. Robert is an asset to the Ford team. More