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Mullinax Ford of Kissimmee
Kissimmee, FL
335 Reviews
Whether you're a Florida driver who is shopping for a new car or your current vehicle needs service, the staff at Mullinax Ford of Kissimmee is committed to making your visit as enjoyable and stress-free as possible. We work hard each and every day to provide a welcoming environment for all who visit, and we add in a few perks along the way to guarantee you're a satisfied customer. From our Up Front® Pricing, where the price you see is the price you pay, to our huge inventory of new and used Ford vehicles, there's always a reason to love buying from us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 335 reviews
November 06, 2024
Really enjoyed working with Dominic. He listed to what I was needing was very knowledgeable and asked the questions to find me the perfect car in my budget. Didn’t pressure me into a mor He listed to what I was needing was very knowledgeable and asked the questions to find me the perfect car in my budget. Didn’t pressure me into a more expensive vehicle and was very patient. Definitely recommend Dominic to anyone needing help finding a car. More
by Cmwfordlover
November 06, 2024
We were greeted by Dominic and we started shopping. We found the right color and started the paperwork. Everything went as planned and we drove it home. We found the right color and started the paperwork. Everything went as planned and we drove it home. More
by Deborg2017
Employees Worked With
October 23, 2024
Great salesperson. Super upfront and loved his energy. I'd recommend him all day long Super upfront and loved his energy. I'd recommend him all day long More
by bartton1099
Employees Worked With
August 20, 2024
my 2 words would be STAY AWAY specially for after Sales service……. Got my Mach E 2023 from them let me try point out the issues that I had below -had my first service booked and my appointment was for 5pm service……. Got my Mach E 2023 from them let me try point out the issues that I had below -had my first service booked and my appointment was for 5pm, but walk in at 11am been told that I would have to wait for 2 hence I decided to come back at 5pm -Gave my car in at 5pm got it back at 7pm they literally started working on it at 6:30 the reason I know this is because they called me in to ask where the lock for ties bolts are. Point been I had to wait 2 hours any which ways which was told will be maximum 40min ☹ -Secondly to my surprise when out to see my car, as they proudly advice complimentary wash, which was not provided. -Sat in my car saw the sign for screen washing liquid been empty no one looked at that and I was under the assumption they would actually refill it as a normal servicing does. -I had some scratches on my Car rims, and I paid extra for them to get fixed if something happens to them when I bough the car asked the lady at the service desk when I came in she adviced that they only provide the service on Thursday and the guy responsible would give me a call never ever got a call. -Now the most interesting part got a survey which I rated based on my experience, I was abroad and I got a call from Service director spoke to me really well, I gave him the exact snapshot which I have listed above and he was really willing to help me and advice me that once I back in the country, they will come pick my car, give me a replacement car, will be doing a complete clean of car inside and out and on top life time tier rotation 😊 which I wasn’t sure how many times I would be using. And I was advised to give the call back to the Service Director when I am in country and all on the listed addon will be provided But the catch was I would get another survey in next couple of days and I need to rate them best but unfortunately I never received the survey. -Fast forward I came back to the country called the service director after trying to give him the back ground and reminding him of out communication he asked me if I have competed the survey and I said that I never got any survey, he is straight up reply was oh in that case I cannt do any thing for you which was an absolute disappointment… so all in all as long as I did gave them 5 star in the survey which genuinely I didn’t receive they would be all happy. Sorry for long review but just wanted to make sure if you are buying here don’t expect even mediocre service… as all of there reviews are for new purchase and all the negative reviews are for after sales service… please be mindful and don’t get distracted by there amazing review at Google. More
by irfanshamz
Employees Worked With
Steve
June 22, 2024
Needed a liftgate actuator replaced. Santiago, my service agent, told me that since they had the part, they could get the work done almost immediately! I was "second" in line. Yep, wi Santiago, my service agent, told me that since they had the part, they could get the work done almost immediately! I was "second" in line. Yep, within a few hours Santiago called, "Your car is ready!" I really trust Mullinax as I've had them work on a MAJOR issue prior (Car insurance paid for!). They are great in Customer Care!! Thank you!! More
by JCW Cleveland
Employees Worked With
Santiago
May 19, 2024
We bought our car in May 2023 , a truck F150, 2018 diesel the engine power stroke turbo diesel 4x2 transmission is the 10r80, twice in the warranty period we were in the store informing that the car had a pr the engine power stroke turbo diesel 4x2 transmission is the 10r80, twice in the warranty period we were in the store informing that the car had a problem in the transmission box. And we were informed that it was just a system. Yesterday, 3 months after the warranty ended, we returned to the store with a desire to change cars, and our nightmare began. The SAME STORE that previously reported that it was not a problem with the transmission now they say that my car needs to have the transmission changed a budget of 7 thousand dollars! We were injured, deceived for a year and now the loss is ours! I don't recommend this place even for my biggest enemy More
by Karolinnesouza
Employees Worked With
Maintenance
May 13, 2024
Octavio was great from the beginning to end, answer all of my questions and I was able to get in and out very fast! of my questions and I was able to get in and out very fast! More
by Paul
Employees Worked With
April 03, 2024
We would like to give Darline Burke 5 stars! She was extremely helpful when our car was in the service department for 24 days. She provided excellent customer service. Thank you Darline for yo She was extremely helpful when our car was in the service department for 24 days. She provided excellent customer service. Thank you Darline for your help! More
by buckeye
Employees Worked With
Darline Burke
February 19, 2024
Excellent, all around service: Staff is friendly, and welcoming. Knowledgeable of the customer needs and always ready to point the client in the right direction. Mr. Santiago Hernandez was my Service A welcoming. Knowledgeable of the customer needs and always ready to point the client in the right direction. Mr. Santiago Hernandez was my Service Advisor, took the time needed to performed a thorough inspection; fluids, wipers, battery, tires, etc. Darline Burke, at the front desk, always has a pleasant, friendly, accommodating disposition and a welcoming smile. Its's a pleasure to do business with Mullinax Ford. More
by Jose M.
Employees Worked With
Santiago Hernandez, Darline Burke
February 12, 2024
Shout out to Dominic and Brandon at Mullinax Ford in Kissimmee! Unfortunately, I was in a car accident a few weeks ago that caused me to be in the market for a car a couple years earlier than expected. Kissimmee! Unfortunately, I was in a car accident a few weeks ago that caused me to be in the market for a car a couple years earlier than expected. I searched for hours online and went to a number of dealerships in search of the right vehicle and situation for me. When I came across these guys and reached out, Dom was knowledgeable and down to earth. There was no pressure to buy or any misleading verbiage on the website or in person. Once I got the test drive in of the Mach 3, I knew that it was the right car. The team worked hard to make everything work and were very helpful with tips and hospitality. I would highly suggest this dealership, as there are no extra dealership fees or other mark-ups, like most of the others. I’m very thankful for their help and will be going back there whenever I’m in need of a new vehicle…. Hopefully not too soon, though. ;). More
by Gareyj13
